Highly motivated and multi-talented Retail sales Manager with more than 4 years experience in customer service, retail sales, team building and merchandising. Dynamic achiever who's excellent communication, interpersonal and employee management skills continually surpass sales goals. Passionate manager who mentors department employees to exceed client expectations. Results-oriented, self-directed leader focused on driving strong business results and meeting all company objectives. Responsible for recruiting team members, coaching, training and counseling. Direct communication with Merchandise Buying Corporate team to influence products available in store to maximize sales results and overall customer experience. Responsible for merchandising sales floor, all inventory processes and shrinkage control.
Awarded company "All Star" for outstanding sales results and top customer service 2011
Recognized for highest Trunk Show event Sales Manager 2013 and 2014
Department Manager Cash Call Award for the fourth Quarter, 2014
Energetic work attitude ●Calm under pressure
Top sales performer ●Strong analytical skills
Customer service expert ●Superb attention to detail
Superior communication skills ● Team developer
Completed Nordstrom Internship and Future Leadership Program 2010
Promoted to Full line store Department Manager after 6 months as Assistant Manager
Managing bridal business with annual sales turnover of $800,000
Reduced yearly shrinkage by 65% 2013
Developed Strong credibility with corporate buying team to insure that all bridal products are available for the customer and are of highest quality
Responsible for analyzing replenishment cycle of product for department
YTD business increase of 94% over LY
Increased corporate department rank by 8 positions over LY
NordstromNovember 2012 to CurrentRetail Management Internship/Retail Sales Associate Schaumburg, ILManaged a strong and successful team of individuals who consistently exceeded their customer service expectations and sales goals. Recognized consistently within store and company for continuous increase in business within all required metrics. High priority on customer service and satisfaction. Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Hire, train and coach a team of 7 successful bridal sales consultants. Responsible for styling brides, bridesmaids and mothers of the bride and groom. High priority on achieving sales goals and proving the highest customer service. Experience in selling all aspects of the bridal business within Nordstrom stores to insure that customers wedding needs were taken care of to completion. Exceeded targeted sales goals on a monthly basis. Responsible for selling men's and women's merchandise to meet customers fashion requirements, Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. Verified that all merchandising standards were maintained on a daily basis.
Men's FurnishingsMarch 2012 to October 2012Assistant Department Manager Schaumburg, ILResponsible for managing departments $3 million in annual sales. Trained, coached and promoted a team of 18 successful sales people. Recommended and helped customers select merchandise based on their needs. Served as liaison between customers, store personnel and various store departments. Confirmed that appropriate changes were made to resolve customers' problems. Exercised sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Informed customers about sales and promotions in a friendly and engaging manner.
Harper CollegeSeptember 2009 to April 2010Business Student Aide Palatine, ILAssisted students in business related questions and campus concerns. Filed all documentation. Answered phone calls and handling any questions or concerns. Hand delivered important materials to other offices on campus.
University of South Africa2012Bachelor of Commerce: Business ManagementPretoria, ZAUniversity of South Africa -Pretoria, South Africa 2012 Major: Bachelor of Commerce, Business Management Concentration: Retail Management & Industrial Psychology
Harper College-Palatine2010Associates of Applied Science: Fashion MerchandisingPalatine, IL, USHarper College-Palatine, IL, USA 2010 Major: Associates of Applied Science, Fashion Merchandising
University of South Africa -Pretoria, South Africa Major: Bachelor of Commerce, Business Management