retail keyholder sales associate resume example with 8+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Attentive and hardworking Sales Associate/Keyholder with a history of working as a Medical Receptionist. Comfortable working closely with teammates and supporting customer needs in retail and sales settings. Offers great people skills, organization, and deep understanding of patient information management. Enhances office operations by staying on top of both patient and staff needs. Experience with electronic recordkeeping, ( Cerner EMR ) and insurance documentation. In a sales environment, focused on addressing customer needs while managing multiple tasks (such as monitoring hourly sales and traffic, and keeping products up to visual and organizational standards.) Bringing years of experience, also tackling a wide range of clerical office duties with focus on customer service. Detail-oriented and accurate when entering personal information and scheduling appointments. Helpful when supporting colleagues with schedules and check in duties. Capable of helping customers and teammates with routine and challenging needs while remaining professional.

  • Front desk operations
  • Oral and written communication
  • Relationship and team building
  • Processing payment
  • Personal and professional integrity
  • Relationship building
  • Cash handling accuracy
  • Customer Service
  • Retail loss prevention
  • Merchandising knowledge
  • Customer- and service-oriented
  • Outgoing personality
  • Product Sales
  • Retail merchandising expertise
  • Reliable and punctual
  • POS system operation
  • Results-oriented
  • Meticulous and organized
  • Data entry
  • Multitasking and prioritization
  • Correspondence management
  • Tech-savvy
  • Friendly, positive attitude
10/2019 to Current Retail Keyholder /Sales Associate Aledade | Faith, NC,


  • Helped customers by answering questions and locating merchandise.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Assisted retail manager with sales, employee management, customer service and operations management.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Counted and balanced registers.
  • Opened and closed store 1-3 times per week by balancing cash drawers, preparing daily deposits and end of night email reports.
  • Delegated tasks to employees based upon individual strengths and experience.
  • Wrote and submitted reports.
  • Shared feedClairek with management team and offered suggestions for customer experience improvements, end of day sales information, and loyalty reports.
  • Organized and maintained documents, files and records at end of night .
  • Supervised counting cash drawers and making bank deposits in compliance with store opening and closing procedures.
  • Moved and displayed product with attention to detail in accordance to the Visual Presentation Guide with seasonal plans, promotional schedules and style rotation plan.
  • Used company provided mobile technology via iPods, Microsoft office, and Gap Inc’s electronic marketing and retail management tool ( Zipline)
  • Created visual displays to showcase products in interactive and engaging way.
  • Consulted with management to plan optimal presentation of sales promotions.
  • Drafted clear and grammatically correct business correspondence.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Helped customers sign up for loyalty programs and updated customer information via iPad.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
05/2008 to 08/2011 Medical Receptionist Vail Resorts | Lewisberry, PA,
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Dermatology office with two providers.
  • Interviewed patients to collect medical information and insurance details.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Updated group medical records and technical library to support smooth office operations.
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Maximized office efficiency by answering incoming calls to provide office information and transfer calls to desired personal.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
  • Set up appointments for physician visits and procedures using calendar software.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Entered insurance, demographics and health history into patient database.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Processed patient payments and scanned identification and insurance cards.
06/2007 to 04/2008 Juniors Department Sales Associate Lead Bon Ton Stores Inc. | City, STATE,
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Updated signage to reflect current prices and help promote target merchandise.
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Helped customers complete purchases, including processing payments and bagging items.
  • Operated cash registers, scanners and computers to itemize and total customer purchases.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
  • Put new merchandise on shelves and racks in attractive arrangements.
06/2005 to 05/2007 Sales Associate Gap Inc. | City, STATE,
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Assisted customers by finding needed clothing items and checking inventory for items at other locations.
  • Offered product and service consultations and employed upselling techniques.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Recommended merchandise to customers based on needs and preferences.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education and Training
Expected in 05/2007 to to Associate of Applied Science | Marketing Fashion Iowa Western Community College, Council Bluffs, IA, GPA:
Activities and Honors

- Have worked several " small businesses" at home via a MLM company

( Jamberry, Beachbody, and Paparazzi Jewelery)

- Certified Foster and Adoptive Parent in the state of Arkansas from 2018-2019

CPR and First Aid Certified

- Children Church and Nursery volunteer for the last 11 years.

- current volunteer at HETRA ( horse therapy center) sidewalking as a part of a team with therapists and patients.

- currently taking classes at HETRA learning horse care and behavior.

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Resume Overview

School Attended

  • Iowa Western Community College

Job Titles Held:

  • Retail Keyholder /Sales Associate
  • Medical Receptionist
  • Juniors Department Sales Associate Lead
  • Sales Associate


  • Associate of Applied Science

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