Retail Consultant Resume Example
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RETAIL CONSULTANT
Accomplishments
Received rewards from management and team for outstanding customer service
Experience
Retail ConsultantNov 2014 to Feb 2015
Ascential － Boston , MA
Ascential － Boston , MA
- Responsible for opening or closing store for business everyday.
- Advertised store location, current promotions and new wireless devices via social media and print advertisement.
- Delegated tasks to team in order to meet daily sales goals.
- Monitored and inventoried cellular devices and tablets during opening and closing store.
- Responsible for keeping store area neat and functioning.
- Sold products and services as well as actively solicit new customers through inside sales and store marketing events.
- Provided support for customers facing challenges with Sprint products or Sprint service.
- Answered inquiries about new devices and plan options from customers.
- Possessed excellent communication skills, a positive problem solving attitude, and a team-oriented mindset.
- Accepted incoming wireless and accessory inventory for the store.
- Responsible for improving customer loyalty and strengthening the Sprint brand.
- Accurately activated customer account setup allowing mobile devices to be used upon leaving store.
- Identified the right solutions to customer billing, technical, and or account issues.
- Complied with all operational policies and procedures including the Sprint Code of Conduct.
Full Time StudentJun 2008 to Dec 2014
Starbucks － City , STATE
Starbucks － City , STATE
- Acted in a professional manner, which promoted the values and mission of Starbucks.
- Maintained a calm demeanor during periods of high volume.
- Performed store operations exceeding standards set by management.
- Maintained store supplies by frequently inventorying supplies; organized and reorganized items upon arrival from the warehouse, and notified management of items low in inventory.
- Effectively communicated information to manager, team, and customers.
- Received rewards from management and team for outstanding customer service.
- Trained and mentored approximately 30 employees over the course of six years.
- Increased responsibilities, such as opening and closing store without supervision.
- Placed in charge weekly of team in absence of the store manager.
- Ensured cleanliness and sanitation of work area.
- Processed cash, credit, and Starbucks card transactions.
- Initiated and indulged in dialogue with customers as a part of customer services.
- Provided customers with information on popular coffee blends.
- Ensured that any complaints were entertained in a positive manner with a view to keep customers happy and ensured recurring business.
- Made sure coffee blends were served in a safe manner.
- Brewed coffee to customers and asked for feedback.
- Educated customers of history for each coffee blend when inquired.
- Provided customers with price information and billing.
- Brewed coffee on instructions from customers and insured that each brew conformed to the standards set by Starbucks. Sales Associate
- Effectively communicated with customers, provided information regarding product, and ensured customers were satisfied with their experience in the store.
- Kept the work environment neat and clean.
- Ensured all stock was replenished.
- Helped customers locate merchandise or found suitable alternatives.
- Was knowledgeable about the product and uses of each product.
- Greeted customers and maintained an enthusiastic and upbeat personality.
- Handled sales transactions, which included operating cash registers.
- Provided honest and positive feedback to customers regarding the best products that fit the customers' expectations.
- Received and checked merchandise per purchase orders
- Responsible for stocking merchandise, moving stock, retrieving merchandise on store shelves, and arranging merchandise on shelves according to product types.
- Adhered to company policies and procedures
- Maintained a presentable and well-dressed appearance in addition to being honest with each customer.
- Maintained positive relationships with coworkers and provided assistance to other coworkers.
- Contributed in setting up advertising displays and assigned prices on merchandises.
- Explained and demonstrated products' use to customers; and wrapped and packed products for customers.
- Assisted in holding summer sales campaign, thereby, increasing revenue of the store.
- Contacted various customers on upcoming and current promotions; organized holiday sales promotion, and recommended gifts, which helped to increase sales by 35%.
- Provided administrative support to the Faculty Group Practice Credentialing Department to include filing, data entry, answering phones, taking messages, rerouting calls to appropriate people, and answering telephone inquiries about the company.
- Opened incoming mail; sorted and distributed mail received from health providers, insurance companies, and patients.
- Ensured compliance with policies and procedures set by department.
- Operated office machines such as photocopiers, scanners, facsimile machines, voicemail systems, and personal computers.
- Managed mass mailing project which included preparing forms for physicians' signatures; created and maintained a tracking document system to ensure prompt return of all paperwork.
- Performed data entry of provider's demographics into Cactus Credentialing Database.
- Retrieved files for personnel and maintained filing systems,
- Updated medical reports for Credentialing Manager.
- Knowledgeable in medical terminology and health care processes.
- Knowledgeable of relevant software applications including MS Office.
- Proficient in the use of email, Internet, and social media.
- Accurate keyboard skills.
- Excellent organizational and planning skills.
- Exceptional attention to detail and accuracy, problem solving, and customer service,
- Effective communication skills, verbal and written.
- Updated patients' information to include insurance information in the computer.
- Utilized time management skills and ability to prioritize work to meet deadlines set by supervisor.
Education
Bachelor of Arts, Health and Nutrition SciencesBrooklyn College － City, State, USBrooklyn College, Brooklyn, NY Graduation Date: May 2014 Bachelor of Arts, Health and Nutrition Sciences
Skills
Cash, Customer Service, Receptionist, Retail Sales, Billing, Closing, Inventory, Brew, Credit, Operations, Sanitation, Sales, Advertising, Associate, Increase, Increase Sales, Purchase Orders, Sales Associate, Sales By, Sales Campaign, Stocking, Problem Solving, Administrative Support, Answering, Answering Phones, Data Entry, Database, Filing, Incoming Mail, Medical Terminology, Ms Office, Office Administrator, Office Medical, Telephone, Time Management, Cellular, Customer Account, Daily Sales, Excellent Communication Skills, Inside Sales, Marketing, Mobile Devices, Retail, Retail Marketing, Sales And, Sales Goals, Solutions, Wireless
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Resume Overview
School Attended
- Brooklyn College
Job Titles Held:
- Retail Consultant
- Full Time Student
Degrees
- Bachelor of Arts , Health and Nutrition Sciences
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