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Retail Consultant Resume Example

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RETAIL CONSULTANT
Summary

Customer Service Professional, sales representative as well as supervisor for Sales experienced in the telecommunication industry. Proves success transforming negative situations into positive,speaking both English and Spanish. Exceptional communication skills in any environment. Calm and rational under pressure.Retail sales professional who excels in fast-paced, deadline-driven environments. Client-focused with broad knowledge of Products.Award-winning retail sales and customer service expert. Consistently meets commission-based sales goals

Experience
Retail Consultant 03/2015 to CurrentSprintSan diego , CA
  • Work at the #1 store in the district .Always top 5 rep in the district.Successfully gained customer trust and appreciation.Handled escalations for myself as well as other employees.Exceeded quota on a monthly basis.Recognized for great customer care as well as sales achievement.Carefully assisted customer in purchasing correct product and cell phone plan to fit their individual needs.Created strategies to develop and expand existing customer sales, which resulted in a 50% increase in monthly sales.Worked as a team member to provide the highest level of service to customers.Maintained friendly and professional customer interactions.Shared product knowledge with customers while making personal recommendations.
Sales Ambassador03/2014 to 03/2015Cox CommunicationsSan Diego, CA
  • Promote Cox Cable products and services including, Digital Video, High Speed Internet, Home Security and Digital Phone.Identify customer needs, wants, and desires in conversation and match with company products. Shared product knowledge with customers while making personal recommendations.Attend sales meetings in person and training sessions as directed by management .Achieve established sales goals and quotas. Pitch to potential customers. Successfully gained customer trust and appreciation Exceed quota on a monthly basis. Doubled store numbers .Broke store number record.Completed documentation for product and service sales.Greeted store customers promptly and responded to questions with knowledgeable service.Cold-called prospective customers to build relationship.Maintained productive relationships with existing customers through exceptional follow-up after sales.Generated high volume of referrals.Kept showroom professional and neat at all times.
Sales Associate/ASM02/2012 to 04/2014Apricot Lane Boutique San Diego International Airportsan diiego , CA
  • Greet customers in a timely, professional and engaging manner. Provide knowledgeable feedback to customers regarding merchandise style and fit. Build lasting relationships with customers by contacting them to follow up on purchases.Suggest new merchandise and invite them to upcoming events. Consistently seek new fashion and product knowledge to act as an expert for the customer .Work as a team player to ensure each customer receives the best service possible .Perform daily in-store tasks including stock work, re-merchandising, display and cleaning. Follow protocol and dress code .Ran both Instagram and Facebook accounts for the store .Run online sells and website Purchase merchandise for store. Contact local sellers every week to purchase new merchandise .Kept showroom professional and neat at all times.Meet weekly with owner to go over sales.Updated database with customer and sales information.Delivered products to customers in timely manner.Hired and trained all sales staff for new store location.Determined merchandise price schedules and discount rates.Monitored customer preferences to determine focus of sales efforts.Maintained friendly and professional customer interactions.
Supervisor Concierge/ Lead02/2010 to 02/2012Cox Communications
  • Ability to comprehend customer's needs and maintain their confidence. Identify potential sales to support the sales team.Help customers pay their bill. Greeted customers in a welcoming manner .Learning foundation of sales techniques. Provide cell phone plans information. Stock accessories wall. Help with Internet installations .Provide customer service over the phone .Help customers over the with any technical problem .Set up Router/modem for customers .Educate customers on basic internet use and cable services.Created and directed sales team training and development programs.Shared product knowledge with customers while making personal recommendations.Maintained friendly and professional customer interactions.
Education
Graduated: Telecommunications/ Criminal JusticeJune 2011Grossmont Community CollegeEl Cajon, CaliforniaGPA: GPA: 3.0GPA: 3.0
High School DiplomaHoover High SchoolSan Diego, California
Skills
basic, c, Cable, credit, customer service, customer care, Digital Video, fashion, meetings, merchandising, modem, purchasing, Router, sales, San, team player, phones, Phone, website
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Resume Overview

Companies Worked For:

  • Sprint
  • Cox Communications
  • Apricot Lane Boutique San Diego International Airport

School Attended

  • Grossmont Community College
  • Hoover High School

Job Titles Held:

  • Retail Consultant
  • Sales Ambassador
  • Sales Associate/ASM
  • Supervisor Concierge/ Lead

Degrees

  • Graduated : Telecommunications/ Criminal Justice June 2011
    High School Diploma

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