LiveCareer-Resume

retail brand floor supervisor resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Responsive team leader with strong retail background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Seasoned Floor Supervisor successful at leading, motivating and developing teams of up to 23 employees devoted to brand standards. Top-notch skills include leadership, decision-making and time management built over 6 years in the retail field. Looking to take on a new long-term position with growth potential.

Organized brand floor supervisor experienced in coordinating workflow and delegating tasks. Works with upper management to resolve issues and advocates for employee needs. Promotes workplace safety through stringent enforcement of OSHA requirements.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Stock management
  • Performance improvements
  • POS systems operations
  • Employee development
  • Customer relations
  • Safety standards
  • Budget controls
  • Mentoring and training
  • People skills
  • Microsoft Office
  • Relationship building
  • Good work ethic
  • Problem resolution
  • Training & development
Education and Training
University of Alabama At Birmingham Birmingham, AL Expected in Bachelor of Arts : Photographic, Film, and Video Technology - GPA :
Samford University Birmingham, AL Expected in Bachelor of Arts : Photographic, Film, And Video Technology - GPA :
Experience
Qurate Retail Group Inc. - Retail Brand Floor Supervisor
Chattanooga, TN, 05/2019 - Current
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Monitored performance of 17 team members to develop optimization plans.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
  • Trained and coached new employees according to new hire procedures and proven sales strategies.
  • Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Opened and closed store by counting cash, opening and closing cash registers and creating staff assignments.
  • Increased customer loyalty through consistent and dependable service, great attitude and in-depth knowledge of products.
  • Worked directly with store manager to verify achievement of sales, retention and quality targets.
  • Inventoried stock and reordered when inventory dropped to specified level.
  • Shared product knowledge with customers while making personal recommendations.
  • Drove sales by consistently demonstrating exceptional selling skills and motivating team to meet store goals and priorities.
  • Maintained cash drawers and credit equipment to allow efficient and expedited process of customer transactions.
  • Maintained cleanliness of store by cleaning windows, sweeping floors and dusting product shelves.
  • Displayed appropriate signage for products and sales promotions.
  • Monitored store customer service interactions to identify sales opportunities within all transactions.
  • Arranged items in favorable positions and areas of store for optimal sales.
  • Identified potential security threats and adhered to company procedures to deter theft, vandalism and any suspicious activity within store and surrounding premises.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
Reyes Holdings - Sales Lead
Sheboygan, WI, 08/2017 - 05/2019
  • Managed cash register operations using POS system and processed sales and returns.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Maintained attractive merchandise displays to maximize purchases.
  • Promoted accessories and cross-sold additional products and services through use of active persuasion.
  • Exceeded department expectations for productivity and accuracy levels.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Trained and developed new team members to improve product knowledge and selling abilities.
  • Organized sales floor to keep products and displays presentable and in sellable condition.
  • Led sales team to consistently deliver customer service, generating maximum sales potential.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Processed payments and returned receipts, cash, coin and cards to customers.
  • Engaged customers and trained sales associates using strong knowledge of products and promotions.
  • Checked store shelves and restocked products from inventory in back room.
  • Provided leadership and direction to motivate department associates.
  • Created eye-catching merchandise displays to entice customers into store.
  • Received shipments, signed off on packages and documented incoming items in computer system.
  • Greeted patrons warmly at store entrance and offered assistance with finding needed items.
  • Assisted staff with selling process to meet and exceed individual and company sales goals.
  • Shared product knowledge to suggest merchandise and services to customers.
  • Familiarized self with new products and services to engage with customers about features and benefits.
  • Cross-trained on different positions to best support team during peak periods.
  • Promoted positive culture of teamwork and inclusion, increasing employee morale.
  • Utilized selling behaviors to identify and solve customer needs.
  • Scanned and bagged items and operated cash register to check out store patrons.
  • Maintained awareness of advertised items to accurately recite current pricing and promotions.
  • Fostered great experience by engaging with guests, utilizing acquired skills and training.
  • Minimized shortages by adopting proper loss prevention procedures.
  • Built repeat customer base by driving excellent loyalty program and data capture.
Vans - Sales Associate
City, STATE, 07/2017 - 08/2017
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Used technology resources to assist customers in locating and selecting items.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Adhered to company initiatives and achieved established goals.
  • Increased purchase amounts by cross-selling with similar products.

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Resume Overview

School Attended

  • University of Alabama At Birmingham
  • Samford University

Job Titles Held:

  • Retail Brand Floor Supervisor
  • Sales Lead
  • Sales Associate

Degrees

  • Bachelor of Arts
  • Bachelor of Arts

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