LiveCareer-Resume

retail and member services resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Knowledgeable customer service representative, skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level retail and/or administrative position. Ready to help team achieve company goals.

Skills
  • Meeting Sales Goals
  • Flexible Hours
  • Energy and Physical Stamina
  • Retail Operations Management
  • Teamwork Skills
  • Building Customer Loyalty
  • Computer Proficiency and Microsoft Office
  • Merchandise Receiving and Handling
  • Exceeding Customer Expectations
  • Strong Communication and Interpersonal Skills
  • Team Member Motivation
  • Effective Customer Communication
  • Excellent Written and Verbal Communication
Education
Overlea High School Baltimore, MD, Expected in 06/1990 High School Diploma : - GPA :
Work History
Glaxosmithkline - Retail and Member Services
East Texas, TX, 05/2017 - Current
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Helped customers complete purchases, locate items and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Logged reports, expenses, receipts and sales documents into digital database.
Marriott International - Administrative Assistant
Rye, NY, 06/2011 - 05/2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Coached new employees on administrative procedures, company policies and performance standards.
Glaxosmithkline - Overnight Stocker
Edison, NJ, 09/2006 - 06/2011
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Checked aisles for spills to complete quick clean-up.
  • Scanned shelves and product cases to locate expired, outdated and spoiled items.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Met incoming trucks and used forklifts to move pallets to staging areas.
  • Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Kept work areas neat, clean and free from debris.
  • Stocked shelves to match planogram images and instructions.
  • Greeted customers and directed to requested products.
  • Transported merchandise pallets to move in warehouse.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Moved and lifted heavy loads of merchandise using scissor jack lift equipment.
  • Added packed boxes to conveyor belts for movement to shipping stations.
  • Pre-assembled containers to be easily selected by packing associates.
Interstate Steel & Metals - Administrative Assistant
City, STATE, 08/1992 - 06/1998
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.

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Resume Overview

School Attended

  • Overlea High School

Job Titles Held:

  • Retail and Member Services
  • Administrative Assistant
  • Overnight Stocker
  • Administrative Assistant

Degrees

  • High School Diploma

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