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restuarant waitress bartender resume example with 9+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Goal-focused Restaurant Server with 10+ years of experience working in high-end, fine dining restaurant settings. Driven to go above and beyond to satisfy customers and improve operations. Dedicated to maximizing table turnover to take advantage of sales opportunities without sacrificing service. Energetic Waitress with 10+ years of experience meeting customer demands by efficiently taking and serving orders and answering menu questions. Expertise managing over 25+ tables at once with perfect accuracy and efficiency. Offering fantastic memorization abilities paired with first-rate people skills. Amicable Bartender skilled in providing expertise to aid guests in craft cocktail selections. In-depth understanding of spirit pairings, with a creative drive to assist with menu additions and promotional items. Adaptable Waitress/Bartender deeply familiar with FOH and BOH operations. Hardworking collaborator with 10+-year background providing exceptional customer service and food service to attain highest level of guest satisfaction.

Skills
  • Menu Memorization
  • Cool Under Pressure
  • Verbal and Written Communication
  • High-Volume Dining
  • Point of Sale (POS) System Operations
  • High Energy and Stamina
  • Price Memorization
  • Customer Service and Rapport
Experience
02/2020 to 12/2021 Restuarant Waitress/Bartender Jack In The Box, Inc. | Moore, OK,
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Provided exceptional service to high volume of daily customers.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
03/2012 to 01/2020 Restaurant Waitress/Bartender Petco | Atwater, CA,
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Entered customer food orders into computer system.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Led team in carrying out day-to-day tasks with customer service program in mind.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Trained new employees to perform duties by showing how to use the POS system, show how to efficiently open and close the restaurant and how to describe certain specials on food and cocktails.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Greeted newly seated guests quickly and efficiently.
06/2015 to 08/2016 Cashier Hudson Cafe | City, STATE,
  • Operated cash register, collected payments and provided accurate change.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Directed cleaning, trash removal and sanitation procedures to keep aisles and register area organized.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered customer questions, provided store information and directed customers to designated store areas.
  • Processed sales transactions to prevent long customer wait times.
  • Worked closely with front-end staff to assist customers.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Learned roles of other departments to provide coverage and keep store operational.
05/2012 to 01/2013 Cashier/Stocker Eli Zabar | City, STATE,
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed sales transactions to prevent long customer wait times.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Directed cleaning, trash removal and sanitation procedures to keep aisles and register area organized.
  • Recommended complementary and discounted items to customers to increase sales.
  • Inspected store products for damage and obtained item replacements for customers.
  • Answered customer questions, provided store information and directed customers to designated store areas.
Education and Training
Expected in to to High School Diploma | Goliath Academy , Greenacres City, FL, GPA:

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Resume Overview

School Attended

  • Goliath Academy

Job Titles Held:

  • Restuarant Waitress/Bartender
  • Restaurant Waitress/Bartender
  • Cashier
  • Cashier/Stocker

Degrees

  • High School Diploma

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