Restoration Technician
09/2017 to
10/2017
Restoration 01
Orlando,
fl
Explained company offerings to promote products and services to clients.
Documented and reported each installation in company log book.
Supplied technical and customer service support by phone and in person.
Store Manger
05/2011 to
04/2016
Mother hubberd
Rock Island,
IL
Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Design and implemented customer satisfaction metrics.
Opened a new store location and assisted in recruiting and training new staff.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Stocked and restocked inventory when shipments were received.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Determined staff promotions and demotions, and terminated employees when necessary.
Trained all new managers on store procedures and policies.
Completed weekly schedules according to payroll policies.
Fulfilled customer shipping needs using UPS and USPS methods.
Maintained daily record of all transactions.
Trained staff to deliver outstanding customer service.
Worked closely with the district manager to formulate and build the store brand.
Head Server
09/2016 to
07/2017
Wolcott village Resturant
Wolcott,
NY
Assisted guests with making menu choices in an informative and helpful fashion.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Appropriately suggested additional items to customers to increase restaurant sales.
Promptly served all food courses and alcoholic beverages to guests.
Prepared the buffet and salad bar for dinner service.
Checked in deliveries and signed off on products received.
Prepared food tableside, including carving meats, boning fish and fowl and preparing flaming dishes.
Correctly calculated charges, issued bills and collected payments.
Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
