Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently. with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Client relations specialist
Training and development
Management of remote employees
Focused on customer satisfaction
Accurate money handling
Time management ability
Team player mentality
Restoration Technician09/2017 to 10/2017Restoration 01Orlando, flExplained company offerings to promote products and services to clients. Documented and reported each installation in company log book. Supplied technical and customer service support by phone and in person.
Store Manger05/2011 to 04/2016Mother hubberd Rock Island, ILDelivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Design and implemented customer satisfaction metrics. Opened a new store location and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Stocked and restocked inventory when shipments were received. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Trained all new managers on store procedures and policies. Completed weekly schedules according to payroll policies. Fulfilled customer shipping needs using UPS and USPS methods. Maintained daily record of all transactions. Trained staff to deliver outstanding customer service. Worked closely with the district manager to formulate and build the store brand.
Head Server09/2016 to 07/2017Wolcott village ResturantWolcott, NYAssisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Appropriately suggested additional items to customers to increase restaurant sales. Promptly served all food courses and alcoholic beverages to guests. Prepared the buffet and salad bar for dinner service. Checked in deliveries and signed off on products received. Prepared food tableside, including carving meats, boning fish and fowl and preparing flaming dishes. Correctly calculated charges, issued bills and collected payments. Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
Education and Training
GEDClyde-Savannah High SchoolClyde, NY, United States