Hardworking with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. High-energy and skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive customer experiences and loyalty. Skilled at offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable experiences. Maintains thorough knowledge of in store items to make recommendations. Sociable employee skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly work spaces, making personalized recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
- Food safety understanding
- Effective customer upselling
- Efficient work during high volume times
- Check payment processing
- Customer service
- Relationship management
- Service prioritization
- Effective handling of CDC requirements throughout pandemic
- Ability to remain calm during busy hours
- Effective at resolving customer concerns
Iron Mountain, MI, 09/2020 - 04/2021
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Calculated charges, issued table checks and collected payments from customers.
- Processed customers' payments and provided receipts.
- Rearranged tables and chairs, located or rolled extra silverware and did extra stocking of things the table might need to prepare for large groups.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Mcmurray, PA, 08/2019 - 03/2020
- Prepared food items such as deli and hot sandwiches to meet customer orders.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Verified orders and bagged items for easy transport.
- Kept customer and food preparation areas clean and well-organized.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Completed opening, closing and shift change tasks per company guidelines.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Delivered superior customer service focused on quality and meeting customer needs.
- Monitored and counted food stock and supplies to reorder on time.
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
City, STATE, 05/2017 - 01/2020
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Operated POS terminals to input orders, split bills and calculate totals.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
- Greeted newly seated guests quickly and efficiently.
City, STATE, 02/2016 - 05/2017
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Assisted with purchases, locating items and signing up for rewards programs.
- Monitored sales events, added new merchandise and rang up purchases.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Inspected items for damage and obtained replacements for customers.
- Received payments for gardening supplies and issued receipts.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Resolved issues with cash registers, card scanners and printers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Processed all sales transactions promptly to prevent long customer wait times.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Assisted customers with account updates, new service additions and promotional offers.
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Resume Overview
School Attended
- University of Missouri - Columbia
- Clearwater High School
Job Titles Held:
- Restaurant Waitress/Hostess Trainer
- Sandwich Artist
- Restaurant Waitress
- Cashier
Degrees
- Bachelor of Science
- High School Diploma
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