, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Versatile Customer Service representative with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions.
Skills
Food sales and promotion
Dining area maintenance
Hospitality service expertise
Guest relations management
Troubleshooting
Teamwork
Leadership
Detail-oriented
Customer service
Customer service expert
Data recovery
Desktop support
Technical documents comprehension
Organizing Mail
Accounting Skills
Spreadsheet management
Office administration
Meeting minutes
Information security
Administrative support
Mail handling
Paperwork drafting
Multi-line phone proficiency
Work History
Restaurant Waitress, 07/2019 to 12/2020 Monarch Healthcare Management – Redwood Falls, MN,
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
PCA, 03/2018 to 03/2019 Blain Supply, Inc. – Platteville, WI,
Ran errands for customers, including shopping, and picking up other necessities.
Helped clients manage money, pay bills and shop for groceries or personal items.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
Remained alert to problems or health issues of clients and competently responded.
Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
Monitored and assisted residents through individual service plans.
Determined specific needs and provided most appropriate level of services for patient well-being.
Scheduled and accompanied clients to medical appointments.
Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Planned, prepared and served meals and snacks according to prescribed diets.
Shopped for groceries regularly in order to keep house stocked with necessities.
Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Assisted patients with activities of daily living under guidance of Job title.
Remittance Clerk, 06/2015 to 11/2017 Southeastern Cable – City, STATE,
Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Supported operations by communicating with customers, filing documents and managing data.
Maintained account accuracy by reviewing and reconciling checks monthly.
Supported management by processing invoices and documents with consistent on-time delivery.
Streamlined daily reporting information entry for efficient record keeping purposes.
Streamlined bookkeeping procedures to increase efficiency and productivity.
Handled 70 employee payroll and other day-to-day financial transactions while maintaining long-term goals.
Processed payroll for 70 employees each week, including commissions, taxes, time off and healthcare benefits.
Reported financial data and updated financial records in ledgers and journals.
Assessed data and information to verify entry, calculation and billing code accuracy.
Cashier, 06/2012 to 08/2014 Golden Skillet – City, STATE,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Reviewed and resolved differences between accounting information and cash drawer.
Increased sales by offering advice on purchases and promoting additional products.
Educated customers on promotions to enhance sales.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Reviewed weekly sales circulars and monitored price changes.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Answered questions about store policies and concerns to support positive customer experiences.
Counted cash in register drawer at beginning and end of shift.
Used cash registers and POS systems to request and record customer orders and compute bills.
Education
Diploma: General, Expected in 06/2014 Hertford County High School - Ahoskie, NC GPA:
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