Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Versatile Customer Service representative with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions.

  • Food sales and promotion
  • Dining area maintenance
  • Hospitality service expertise
  • Guest relations management
  • Troubleshooting
  • Teamwork
  • Leadership
  • Detail-oriented
  • Customer service
  • Customer service expert
  • Data recovery
  • Desktop support
  • Technical documents comprehension
  • Organizing Mail
  • Accounting Skills
  • Spreadsheet management
  • Office administration
  • Meeting minutes
  • Information security
  • Administrative support
  • Mail handling
  • Paperwork drafting
  • Multi-line phone proficiency
Work History
Restaurant Waitress, 07/2019 to 12/2020
Monarch Healthcare ManagementRedwood Falls, MN,
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
PCA, 03/2018 to 03/2019
Blain Supply, Inc.Platteville, WI,
  • Ran errands for customers, including shopping, and picking up other necessities.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
  • Remained alert to problems or health issues of clients and competently responded.
  • Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
  • Monitored and assisted residents through individual service plans.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Scheduled and accompanied clients to medical appointments.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Assisted patients with activities of daily living under guidance of Job title.
Remittance Clerk, 06/2015 to 11/2017
Southeastern CableCity, STATE,
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Supported operations by communicating with customers, filing documents and managing data.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Handled 70 employee payroll and other day-to-day financial transactions while maintaining long-term goals.
  • Processed payroll for 70 employees each week, including commissions, taxes, time off and healthcare benefits.
  • Reported financial data and updated financial records in ledgers and journals.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
Cashier, 06/2012 to 08/2014
Golden SkilletCity, STATE,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Educated customers on promotions to enhance sales.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reviewed weekly sales circulars and monitored price changes.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Counted cash in register drawer at beginning and end of shift.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
Diploma: General, Expected in 06/2014
Hertford County High School - Ahoskie, NC

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Resume Overview

School Attended

  • Hertford County High School

Job Titles Held:

  • Restaurant Waitress
  • PCA
  • Remittance Clerk
  • Cashier


  • Diploma

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