LiveCareer-Resume

restaurant waitress resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Personable and dedicated Customer Service Representative with extensive experience in today's industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Effective customer upselling
  • Point of Sale (POS) system operations
  • Service prioritization
  • Sales Techniques
  • Strong sense of banking ethics
  • Excellent communication skills
  • Exceptional customer service
  • Friendly
  • Strong work ethic
Experience
Restaurant Waitress, 08/2021 to 10/2021
Orrstown Financial Services IncEast Earl, PA,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Teller/CSR, 11/2019 to 07/2021
State Of North DakotaCando, ND,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Made outbound calls to obtain account information.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Answered + inbound calls per day and directed to individuals or departments.
  • Set up and activated customer accounts.
  • Exceeded company productivity standards on consistent basis.
  • Trained new employees on procedures and policies to maximize team performance.
  • Worked with [Job title] to develop customer service improvement initiatives.
Tour Guide, 02/2018 to 10/2018
Sage DiningCoconut Grove, FL,
  • Developed guest relationships to achieve high level of satisfaction.
  • Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
  • Created tour programs with focus on providing positive guest experiences.
  • Mentored apprentice guides to promote better understanding of information to present to tourists and travelers.
  • Built detailed knowledge on areas and locations to thoroughly answer guest questions.
  • Entertained visitors and tourists with various props and signs to maximize engagement.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Cashier, 01/2017 to 12/2017
Foodlion Grocery StoreCity, STATE,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Education and Training
: , Expected in to Southwest Community College - Sylva, NC
GPA:
High School Diploma: , Expected in 06/2018 to Smoky Mountain High School - Sylva, NC
GPA:

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Resume Overview

School Attended

  • Southwest Community College
  • Smoky Mountain High School

Job Titles Held:

  • Restaurant Waitress
  • Teller/CSR
  • Tour Guide
  • Cashier

Degrees

  • Some College (No Degree)
  • High School Diploma

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