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Restaurant Waitress Resume Example

Resume Score: 80%

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RESTAURANT WAITRESS
Summary

Experienced Waitress bringing enthusiasm, dedication and exceptional work ethic. Trained in customer service with in-depth knowledge of [Type] cuisine. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards.

Goal-focused [Job Title] well-versed in [Type] restaurant settings. Driven to go above and beyond to satisfy customers, improve operations and support team members. Maximize table turnover to take advantage of every sales opportunity without sacrificing service.

Hardworking Cocktail Server highly skilled in accurately memorizing and fulfilling complex orders. Positive, upbeat, and passionate about providing beverage knowledge to aid patrons in creating unforgettable cocktail experiences.

Results-driven serving professional familiar with daily operations of dining room and kitchen areas, restaurant maintenance procedures and quality standards. Reliable, customer service-driven team player with [Number] years of restaurant experience and drive for performance in all areas.

Skills
  • Relationship management
  • Efficient service
  • Service prioritization
  • High-volume dining
Experience
China GardenOctober 2014 to March 2015Restaurant Waitress
Wise, VA

Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.

Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.

  • Communicated with wait staff regarding customer requests, dietary concerns and allergy questions.
  • Performed work station prep, including [Task] and [Task] prior to shift start.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Kept stations stocked and ready for use to maximize productivity.
  • Prepared more than [Number] dishes per day in fast-paced [Type] environment while maintaining high customer satisfaction rate.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
El Dorado Motel & Gift ShopJuly 2009 to October 2009Housekeeping Aide
Myrtle Beach, SC
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
  • Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
  • Interacted pleasantly with clients and patrons when performing daily duties.
  • Dusted and vacuumed [Number] assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
  • Requested maintenance orders to fix non-working equipment and address any room damage.
  • Responded to guest requests for linens and [Type] items quickly, which increased patron satisfaction rates by [Number]% on company scorecards.
  • Checked [Number] rooms per day to verify vacancies post-checkout.
The Inn At NortonFebruary 2007 to January 2008Cocktail Waitress
Norton, VA
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Recommended and served alcoholic beverages to patrons during high-volume shifts.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Took drink orders from tables and bar area and relayed to bartenders.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Suggested cocktail choices based on customer preference, daily specials and inventory availability.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Prepared salads and appetizers to back up kitchen staff.
  • Assessed patrons' needs to always provide proactive service.
  • Calculated charges, issued table checks and collected payments from customers.
  • Communicated with patrons to offer friendly service and determine needs.
  • Maintained accurate cash handling practices while efficiently serving customers.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Collected glassware from patrons and vacant tables.
  • Checked order accuracy and food quality before delivering to customers.
  • Cleaned tables after service, quickly resetting supplies to maintain restaurant and service flow.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Performed with professionalism and focus on quality at all times.
Education and Training
Mountain Empire Community CollegeJune 2013Associate of Applied Science: Administrative Support TexhnologyBig Stone Gap, VA
J.J. Kelly High SchoolJune 2003High School DiplomaWise, VA
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Resume Overview

Companies Worked For:

  • China Garden
  • El Dorado Motel & Gift Shop
  • The Inn At Norton

School Attended

  • Mountain Empire Community College
  • J.J. Kelly High School

Job Titles Held:

  • Restaurant Waitress
  • Housekeeping Aide
  • Cocktail Waitress

Degrees

  • Associate of Applied Science : Administrative Support Texhnology
    High School Diploma

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