Sociable Waiter skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Skills
Table Bussing
Price memorization
Food safety understanding
Dish preparation
Dining customer service
Menu memorization
Point of Sale (POS) system operations
High-volume dining
Check payment processing
Menu knowledge
Effective customer upselling
Fast learner
Bilingual (English and spanish)
Education and Training
Nacogdoches High SchoolNacogdoches, TXExpected in 05/2019 – –High School Diploma: - GPA:
Experience
Jysk - Restaurant Waitress Richmond, VA, 03/2021 - 07/2021
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Circulated within dining area to assess and address customer needs, effectively prioritizing tasks during peak hours.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Stocked server areas with supplies before, during and after shifts.
Welcomed guests with personable attitude and brought beverage orders after guests had finished ordering
Greeted customers, answered questions and recommended specials, popular and non popular entrees and desserts to increase profits.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Operated POS terminals to input orders, split bills and calculate totals.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Calculated charges, issued table checks and collected payments from customers.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Provided exceptional service to high volume of daily customers.
Entered customer food orders into computer system.
Monitored customer movements and quickly cleared empty tables for future customers.
Provided items requested by customers, including sauces and drink refills.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Processed customers' payments and provided receipts.
Old National Bank - Cashier Granger, IN, 02/2020 - 03/2020
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed all sales transactions promptly to prevent long customer wait times.
Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Answered customer quests, provided store information and escorted to desired store areas.
Promoted specific item options to drive sales and achieve add-on purchases.
Assisted customers with account updates, new service additions and promotional offers.
Increased sales by suggesting specific complementary items to customers.
Etech - Call Center Agent City, STATE, 09/2019 - 11/2019
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Handled more than 20 calls per day to assist customers and dispatch services.
Managed customer expectations by clarifying needs and identifying options.
Managed high-volume of inbound and outbound customer calls.
Explained key information regarding products and services to customers to encourage informed decision-making.
Documented conversations with customers to track requests, problems and solutions.
Reviewed files, records and other obtained documents to respond to customer requests.
Maintained strong call control and quickly worked through scripts to address problems.
Assessed customer account information to determine current issues and potential solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Documented customer inquiries and feedback, including service delivery suggestions in company database.
Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Accurately documented calls and caller information in genisis software and made updates to data as needed.
Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Improved call management database by frequently changing and updating customer contact information.
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