Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Sociable Waiter skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.

Skills
  • Table Bussing
  • Price memorization
  • Food safety understanding
  • Dish preparation
  • Dining customer service
  • Menu memorization
  • Point of Sale (POS) system operations
  • High-volume dining
  • Check payment processing
  • Menu knowledge
  • Effective customer upselling
  • Fast learner
  • Bilingual (English and spanish)
Education and Training
Nacogdoches High School Nacogdoches, TX Expected in 05/2019 High School Diploma : - GPA :
Experience
Jysk - Restaurant Waitress
Richmond, VA, 03/2021 - 07/2021
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Circulated within dining area to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Stocked server areas with supplies before, during and after shifts.
  • Welcomed guests with personable attitude and brought beverage orders after guests had finished ordering
  • Greeted customers, answered questions and recommended specials, popular and non popular entrees and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Calculated charges, issued table checks and collected payments from customers.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Provided exceptional service to high volume of daily customers.
  • Entered customer food orders into computer system.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Provided items requested by customers, including sauces and drink refills.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Processed customers' payments and provided receipts.
Old National Bank - Cashier
Granger, IN, 02/2020 - 03/2020
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Increased sales by suggesting specific complementary items to customers.
Etech - Call Center Agent
City, STATE, 09/2019 - 11/2019
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Handled more than 20 calls per day to assist customers and dispatch services.
  • Managed customer expectations by clarifying needs and identifying options.
  • Managed high-volume of inbound and outbound customer calls.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Accurately documented calls and caller information in genisis software and made updates to data as needed.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Improved call management database by frequently changing and updating customer contact information.

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Resume Overview

School Attended

  • Nacogdoches High School

Job Titles Held:

  • Restaurant Waitress
  • Cashier
  • Call Center Agent

Degrees

  • High School Diploma

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