restaurant waitress resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Sociable Server offering 7 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations. Hardworking Waitress with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Skills
Wine Pairings
Table Setting Arrangements
Point of Sale (POS) System Operations
Price Memorization
Food Safety Understanding
Dish Preparation
Effective Customer Upselling
Menu Memorization
Special Dietary Requirements
Table Bussing
Check Payment Processing
Liquor, Wine and Food Service
Dining Customer Service
High-Volume Dining
Food Safety Standards
Conflict and Complaint Resolution
Food and Beverage Service
Able to Lift 30 Pounds
PPE Guideline Compliance
Workflow Coordination
Order Accuracy and Delivery
Warm and Friendly
Customer Service and Rapport
Cool Under Pressure
High Energy and Stamina
Team Player
Age Verification
Staff Training
Verbal and Written Communication
Transactions and Cash Handling
Experience
Restaurant Waitress, 03/2017 to Current Marriott International – Doral, FL,
Explained menu items, describing ingredients and cooking methods upon request.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Stocked service areas with supplies during slow periods.
Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Trained new employees to perform duties.
Provided exceptional service to high volume of daily customers.
Greeted customers, answered questions and recommended specials to increase profits.
Served food and beverages to patrons and immediately remedied issues with orders.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Operated POS terminals to input orders, split bills and calculate totals.
Barista Shift Supervisor, 12/2020 to 08/2022 Otg – Chicago, IL,
Prepared variety of foods according to exact instructions and recipe specifications.
Explained goals and expectations required of trainees.
Monitored temperatures of prepared food and cold-storage areas.
Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
Supervised team of 5 employees in Cafe establishment, maintaining positive and productive atmosphere to enhance employee experience.
Observed food safety and sanitation protocols to reduce germ spread.
Supported highest standards of conduct and service to support company reputation.
Prepared and served coffee, espresso drinks, blended coffees and teas.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Coached staff on strategies to enhance performance and improve customer relations.
Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Promoted safe working conditions by monitoring safety procedures and equipment.
Delegated work to staff, setting priorities and goals.
Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Cleaned and sanitized kitchen equipment, utensils and work stations.
Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Cashier Team Lead, 02/2019 to 09/2021 Pilot Flying J – City, STATE,
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Learned roles of other departments to provide coverage and keep store operational.
Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
Processed payments promptly for customers to exceed productivity standards.
Prepared cash deposits and balanced store safe for opening and closing of business.
Helped with purchases and signed customers up for rewards program.
Helped customers find specific products, answered questions and offered product advice.
Verified customer age requirement for alcohol or tobacco purchases.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Trained new team members in cash register operation, stock procedures and customer services.
Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
Inventoried stock and placed new orders to maintain supplies for expected demand.
Education and Training
High School Diploma: , Expected in 07/2018 to La Grande High School - La Grande Oregon, GPA:
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