Restaurant Waitress And Cashier resume example with 10+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Dedicated customer service representative with 22 years of experience completing transactions with priority on customer satisfaction. Focused on answering customers' questions, solving problems and processing payments. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance.
Skills
Issue resolution
POS systems
Payment processing
Liquor regulations and compliance
Cash drawer balancing
Product recommendations
ID verification
Customer order recording
Staff mentoring
Security monitoring
Cash counting machine operations
Cash register operation
Cash management
Loss prevention
Experience
05/2011 to 12/2015
Restaurant Waitress and CashierBenchmark Hospitality – Lake Havasu City, AZ,
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Received payments for food and beverages and issued receipts.
Operated cash register, collected payments and provided accurate change.
Trained new team members in cash register operation, stock procedures and customer service.
Learned roles of other departments to provide coverage and keep store operational.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Assisted owners with completing end-of-day counts and securing funds to prevent loss or theft.
Increased.
Resolved issues regarding customer complaints and escalated worsening concerns to owner for remediation.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Properly verified customer identification for alcohol or tobacco purchases.
01/2017 to Current
Owner of Residential Cleaning CompanyDiamond Shine Cleaning – City, STATE,
Employed deep-cleaning techniques for areas in need of additional sanitation.
Washed and polished glass windows and doors to keep entryways clear and professional.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
Interacted pleasantly with clients and guests when performing daily duties.
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Organized supplies for efficient use based on expected customer needs.
11/2012 to 05/2014
Restaurant WaitressSan Remo Restaurant – City, STATE,
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Processed customers' payments and provided receipts.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Calculated charges, issued table checks and collected payments from customers.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
06/2006 to 02/2008
Housekeeping Room AttendantBest Value Inn – City, STATE,
Washed and polished glass windows and doors to keep entryways clear and professional.
Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
Interacted pleasantly with clients and guests when performing daily duties.
Organized supplies for efficient use based on expected customer needs.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
Completed more than 20 jobs each day while maintaining satisfaction rating from customers.
Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
Laundered sheets and removed stains to restore linens to pristine condition.
Reported guest issues, safety and maintenance concerns immediately to maintenance.
Coached new employees by demonstrating approved cleaning procedures.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Attended to 15-20 guest rooms, including sweeping, mopping, and vacuuming.
Inspected each room for cleanliness, utilizing checklist to meet company standards.
Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
Used safe cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
Removed all trash from rooms and replaced liners to wastebaskets.
Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
Education and Training
Expected in 06/2004
GED: South Rowan High School - China Grove, NC GPA:
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