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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Skilled [Job Title] offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. Adaptable [Job Title] experienced in different types of foodservice. Quality-driven with extensive knowledge of hospitality etiquette, food preparation and superior customer relations. Courteous and reliable team member proficient in FOH and BOH operations. High-energy [Job Title] skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Sociable Waiter skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift. Hardworking [Job Title] with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Experienced [Job Title] with solid background in food service and history tackling various tasks to support team. Knowledgeable about safe food handling and order taking with high standards for organization and cleanliness. Customer-oriented [Job Title] with [Number] years of success creating memorable dining experiences for patrons. Talented at cheerfully recommending selections, taking orders and fulfilling requests exactly as asked. Enhanced customer satisfaction [Number]% by maintaining upbeat attitude, quickly attending to guests and [Action]. Self-motivated and dependable [Job Title] offering [Number] years of restaurant industry experience. Proficient in assisting guests with reservations, takeout orders and general inquiries. Career history achieving high performance with minimal supervision. Efficient Waiter with extensive knowledge of [Area of expertise] service and [Type] establishments. Successful at upselling specials and beverages with proven history of handling over [Number] tables at once. Effective collaborator and multitasker. Energetic [Job Title] bringing [Number] year background in service industry. Talent in fostering repeat business through advanced interpersonal skills. Recognized for physical coordination and strong memory. Enthusiastic Server bringing [Number] years of experience cocktail service roles. Accustomed to providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals.

Skills
  • Liquor, wine and food service
  • Point of Sale (POS) system operations
  • Dining customer service
  • High-volume dining
  • Menu memorization
  • Check payment processing
  • Effective customer upselling
  • Food inspection
  • Food safety understanding
  • Quality control
  • Menu knowledge
  • Relationship management
  • Safe food handling
  • Sales Techniques
Experience
08/2020 to Current Restaurant Waitress Marriott International | Saint Louis, MO,
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Provided exceptional service to high volume of daily customers.
04/2016 to 08/2020 Waitress Amc Entertainment Inc. | West Chester, PA,
  • Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Increased sales of high margin menu items through effective upselling.
  • Stocked server areas with supplies before, during and after shifts.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Successfully balanced [Task] and [Task] seamlessly without sacrificing work quality.
  • Trained new employees to perform duties by showing how to [Task], [Task] and [Task].
  • Improved quality of service [Number]% by working closely with [Type] staff and meeting customer expectations.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Greeted newly seated guests quickly and efficiently.
03/2001 to 02/2016 Kitchen Manager Applebees Bar And Grill | City, STATE,
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Led detailed, hands-on preventive maintenance and repairs to equipment.
  • Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
  • Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
  • Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
  • Estimated potential worker issues to produce detailed resource documentation.
  • Received, organized and rotated paper goods and food ingredients.
  • Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Obtained highest rating from county health department year over year.
  • Worked closely with [Job title], chef and cooks to determine menu plans for special events or occasions.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Created new safety procedures manual that met local regulations and was disseminated to all bartenders and wait staff.
  • Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
  • Built revenue by delivering innovative catering services, leading region in catering sales.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Supervised staff preparing and serving [Number] meals per day.
Education and Training
Expected in 06/1997 High School Diploma | New York Mills Junior-Senior High School, New York Mills, NY GPA:

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Resume Overview

School Attended

  • New York Mills Junior-Senior High School

Job Titles Held:

  • Restaurant Waitress
  • Waitress
  • Kitchen Manager

Degrees

  • High School Diploma

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