LiveCareer-Resume

restaurant waitress resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Motivated receptionist, waitress came with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

Experience in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.

Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance.

Skills
  • Point of Sale (POS) system operations
  • Effective customer upselling
  • Check payment processing
  • Relationship management
  • Service prioritization
  • Price memorization
  • Sales Techniques
  • Quality control
  • Buffet setup and takedown
  • Menu knowledge
  • Dining customer service
Education and Training
May River School Bluffton, SC Expected in 06/2019 High School Diploma : - GPA :
Experience
Hebrew Senior Life - Restaurant Waitress
Canton, MA, 09/2020 - Current
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Provided exceptional service to all customers
Dick's Sporting Goods - Front Desk Receptionist
Roseville, CA, 10/2019 - 04/2020
  • Facilitated front desk operations for busy high-volume hotel.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Signed for packages, recorded all deliveries and distributed to inter-company personnel.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Solved minor customer issues and escalated major problems immediately to my manager
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
Mi Tierra - Restaurant Waitress & Hostess
City, STATE, 01/2019 - 08/2019
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Processed customers' payments and provided receipts.
Metro PCS - Retail Sales Associate
City, STATE, 04/2018 - 08/2018
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Helped customers by answering questions and locating merchandise.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.

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Resume Overview

School Attended

  • May River School

Job Titles Held:

  • Restaurant Waitress
  • Front Desk Receptionist
  • Restaurant Waitress & Hostess
  • Retail Sales Associate

Degrees

  • High School Diploma

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