restaurant waitress resume example with 2 years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

High-energy waitress skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Skilled waitress offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.

Dynamic Waiter experienced in FOH and BOH functions. Engaging communicator with exceptional customer service and food-handling skills. Skilled in memorizing menu items and taking accurate drink and food orders.

Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.

Quick-learning Cocktail Waitress with 2 years of experience in nights clubs. Expert in customer service with extensive knowledge of POS and fast-paced drink service. Devoted to best-in-class service for maximized sales.

  • Dining customer service
  • Hors d'oeuvres service
  • Liquor, wine and food service
  • Food safety understanding
  • Establish empathy with the customers and conflict resolution skills
07/2021 to 09/2022 Restaurant Waitress Ipg Photonics Corporation | Novi, MI,
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Trained new employees on restaurant procedures and plating techniques.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Addressed complaints to kitchen staff and served replacement items.
  • Stocked server areas with supplies before, during and after shifts.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
05/2021 to 10/2021 Hookah Server Neme Gastro Bar | City, STATE,
  • Cleaned establishment, printed sales reports, counted cash drawers and took inventory to prepare bar for next shift.
  • Performed general cashiering duties and collected on tabs.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Managed intoxicated guests and followed alcohol awareness procedures.
  • Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
12/2020 to 07/2021 Human Resources Assistant Old’s Havana Restaurant | City, STATE,
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
  • Conducted employment verification and background investigation to facilitate hiring process.
  • Developed and maintained training materials and benefits packets for new hires.
  • Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
  • Consulted with internal clients to evaluate labor trends and competitor talent insights for pointed candidate selection.
  • Posted job announcements and pre-screened applicants to candidates for available positions.
  • Organized and attended hiring events and participated in job fairs to network with potential candidates.
  • Created and maintained internal job descriptions and postings to accurately reflect roles.
  • Assisted with planning, organizing and coordinating company events.
  • Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
  • Supported [Number] clients in enrolling personnel and administering employee benefits.
  • Reconciled payroll accounts to keep accurate accounting records for tax filing and measuring financial health.
  • Drove employee feedback to deliver information to management for corrective action.
  • Submitted monthly, quarterly and weekly reports to management for mandatory reporting.
  • Automated office operations, record tracking and data communications.
  • Prepared and posted job openings to appropriate job sites and newspapers.
  • Assisted with employee termination process to drive consistency and reduce discrimination claims.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
  • Developed and facilitated new-hire orientations and corporate policy trainings.
  • Processed employee status changes, keeping human resources systems and employee records up to date.
  • Processed onboarding paperwork for new hires and rehires.
  • Handled sensitive and confidential employee information with complete discretion.
  • Initialized background checks for potential new hires.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
09/2020 to 07/2021 Bottle Service Waitress Sala’o Restaurant | City, STATE,
  • Delivered VIP bottle service in upscale environment, catering to large guest parties and celebrity clientele.
  • Assembled VIP bottle service kits with garnishes, mixes and bottles to solicit to guests.
  • Interacted casually with customers, taking drink and bottle orders.
  • Recommended menu items to complement cocktails and beverages.
  • Pampered guests with attentive hands-on food service to create repeat business.
  • Upsold menu items, promoting bottle list to bolster sales [Number]%.
  • Implemented high-level dining amenities to generate satisfaction.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education and Training
Expected in 07/2021 to to Bachelor of Science | Psychology University in Havana, Havana, Cuba, GPA:
Expected in 06/2017 to to High School Diploma | Felix Varela, Havana, Cuba, GPA:

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Resume Overview

School Attended

  • University in Havana
  • Felix Varela

Job Titles Held:

  • Restaurant Waitress
  • Hookah Server
  • Human Resources Assistant
  • Bottle Service Waitress


  • Bachelor of Science
  • High School Diploma

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