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restaurant server and bartender resume example with 18+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Skills
  • Restaurant Operation
  • POS Processing
  • Food Sanitation
  • Credit and Debt Card Processing
  • Collaborative Relationships
  • Conflict Management
  • Food and Beverage Pairings
  • Alcoholic Beverage Service
  • Opening and Closing Procedures
  • High-Volume Environments
  • Order Accuracy and Delivery
  • Specials Promotion and Upselling
  • Adaptable and Flexible
Work History
02/2010 to 08/2012
Restaurant Server and Bartender Giant Eagle Hartville, OH,
  • Bussed and reset tables to keep dining room and work areas clean.
  • Greeted new customers, discussed specials, and took drink orders.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Cultivated warm relationships with regular customers.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Adhered to provincial laws regarding alcoholic beverage services and customer regulations.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
01/2008 to 01/2009
Barista Lifetime Brands New York, NY,
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Controlled line and crowd with quick, efficient service.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Used POS system to accurately enter orders and process payments.
02/2005 to 02/2012
Customer Service Representative Childhelp San Bernardino, CA,
  • Offered advice and assistance to customers, paying attention to special needs or wants such as returns and special orders.
  • Responded to customer requests for products, services, and company information.
  • Displayed and organized products in store to help customers locate products easily.
  • Opened and closed cash registers by counting money, separating charge slips, balancing cash drawers and making deposits.
  • Boosted sale by upselling products based on customer preferences.
  • Created impactful store displays and merchandising layouts to maximize sales.
  • Selected, recommended and located merchandise based on customer needs and desires.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained new cashier team members in customer service and money handling processes.
09/2010 to Current
Teacher Halton District School Board City, STATE,
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Planned and implemented integrated lessons to meet provincial standards.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Incorporated multiple types of teaching strategies into classroom.
  • Participated in parent teacher conference to discuss developments of students and increase support.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
  • Ran multiple extra curricular and Professional development activities/clubs to support the school climate (primary choir, coaching soccer, Literacy lead, Literacy SIPSA lead, school play/musical assistant, Volunteer Tea Events)
Education
Expected in
Bachelor of Arts: Psychology
Sir Wilfred Laurier University - Waterloo, ON,
GPA:
Expected in
Bachelor Or Education: Teaching
Western Sydney University - Sydney, Australia,
GPA:
Expected in
High School Diploma:
St. Ignatius Loyola Catholic Secondary School - Mississauga, ON,
GPA:
Certifications

Smart Serve Certified

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Resume Overview

School Attended

  • Sir Wilfred Laurier University
  • Western Sydney University
  • St. Ignatius Loyola Catholic Secondary School

Job Titles Held:

  • Restaurant Server and Bartender
  • Barista
  • Customer Service Representative
  • Teacher

Degrees

  • Bachelor of Arts
  • Bachelor Or Education
  • High School Diploma

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