resource facilitator resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Previous experience includes office management, cash office management, and continuing care assistant course, 2022-2023.

  • HIPAA Compliance
  • Medical Billing
  • Proper Sterilization Techniques
  • Inventory and Supply Management
  • Understands Medical Procedures
  • Advanced Anatomy Knowledge
  • Multitasking and Prioritization
  • Multi-line Telephone System Operation
  • Patient Relations
  • Operating EKG Equipment
  • Updating Medical Records
  • Supply Management
  • Coordinating Drug Refills
  • Pharmacy Relations
  • Appointment Scheduling
  • Clear Communication
Resource Facilitator, 10/2021 to Current
Universal Health ServicesElk City, OK,
  • Collaborated with other professionals to assess client needs.
  • Monitored and evaluated client progress compared to measurable treatment and care plan goals.
  • Educated clients on options to assist in making informed decisions.
  • Transported patients safely to social activities and doctors appointments.
  • Advocated for clients to resolve medical or personal crises.
  • Modified treatment plans to accommodate changes in clients' health or progress.
  • Supervised other workers and caregivers providing services to clients.
  • Utilized data and experience to coordinate patient care and rehabilitation.
Switchboard Operator, 12/2020 to Current
Nova Scotia Health AuthorityCity, STATE,
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Completed connections between callers, departments and professionals.
  • Alerted staff of emergency information and general announcements using PA system.
  • Provided administrative support to area employees by routing mail, ordering supplies and filing documents.
  • Transcribed message details to promptly relay to appropriate recipients.
  • Developed and updated business phone directory to reflect current employees and other changes.
  • Handled incoming and outgoing calls according to standard operating procedures.
  • Operated telephone switchboard to provide information, take messages and forward calls.
  • Took messages from callers and accurately relayed details to intended staff.
  • Assisted staff with technical issues by performing simple troubleshooting and registering helpdesk tickets with IT department.
  • Participated in emergency preparation meetings to understand crisis management procedures.
  • Monitored emergency and code alarms, making emergency announcements or routing emergency calls to appropriate location.
  • Processed incoming or outgoing mail, packages or deliveries.
  • Used reference files to answer simple questions about client business.
  • Assisted administrative team with accepting orders, scheduling appointments or meeting rooms or sending and receiving faxes.
  • Placed equipment, supplies or catering orders for meetings.
  • Recorded messages, suggesting rewording for clarity or conciseness.
Cumberland Covic Clinic, 03/2020 to 12/2022
Public HealthCity, STATE,
  • Completed charts, staffing sheets and other documentation.
  • Collected paperwork for patients, nurses and physicians.
  • Entered current information into records system and printed documents for appointments, files and patient use.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Managed unit call reception and routed calls to correct department.
  • Monitored unit supply levels and notified management of ordering needs.
  • Provided patient information to facilitate timely admissions and discharges.
  • Compiled physical and digital documents, charts and reports.
  • Facilitated timely execution of lab tests and medication refills.
  • Transcribed doctors' orders, including medication and lab test requests.
  • Updated group medical records and technical library to promote smooth office operations.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Responded to telephone and email requests for information.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Drafted and corrected professional business letters, internal memoranda and less formal email communication.
  • Documented and shared daily meeting minutes.
  • Assisted with payment processing and investigated financial discrepancies.
  • Created letters, memorandums and monthly agendas for office distribution.
  • Filed completed documents on computer hard drive or disk for storage purposes.
  • Organized and maintained both physical and digital filing systems to establish sortation standards.
  • Set up and tested recording equipment for later transcription and review.
  • Managed physician calendar, scheduling patient appointments and procedures.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Documented and responded to incoming correspondences to address questions.
  • Oversaw collection of admission, billing and processing documents to meet organizational expectations.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Scheduled and confirmed patient appointments and consultations.
  • Communicated with patients with compassion while keeping medical information private.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Ordered and maintained supply inventory for medical office.
  • Completed relevant insurance and other claim forms.
  • Interviewed patients to complete case histories and intake forms.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Assisted physicians with finalizing reports, speeches or presentations.
  • Collaborated with medical scientists to prepare reports, articles or conference presentations.
CSR/Administrative Assistant to the President, 01/2018 to 03/2020
Carter's Sports Cresting LimitedCity, STATE,
  • Scheduled appointments for patients via phone and in person.
  • Communicated with customers via email and telephone to respond to inquiries, direct calls to proper personnel and confirm deliveries.
  • Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Directed internal and external calls, emails and faxes to designated departments.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Filed and updated employee, customer and external partner contact information into company database.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Conducted accounts receivable duties by invoicing, researching chargebacks and analyzing discrepancies and reconciliations.
  • Developed administrative staff by providing information, educational opportunities and experiential growth opportunities.
  • Screened visitors and issued badges to maintain safety and security of premises.
  • Screened applicant resumes to coordinate both phone and in-person interviews.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
Education and Training
High School Diploma: , Expected in 06/2007 to Union County Community College - Roselle, NJ,
  • Saint John's Ambulance First-aid/CPR course certificate
  • WHIMIS 2015 certificate
  • Joint Occupational Health & Safety (JOHS) course certificates
  • CCA training

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Union County Community College

Job Titles Held:

  • Resource Facilitator
  • Switchboard Operator
  • Cumberland Covic Clinic
  • CSR/Administrative Assistant to the President


  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: