Resource Coordinator Resume Example
Love this resume?Build Your Own Now
RESOURCE COORDINATOR
Summary
Highly-equipped administrative professional with strong interpersonal skills looking to secure e a position in a dynamic, fast-paced environment where I can use my resourcefulness, friendly nature, and creative problem-solving skills to make a positive impact.
Highlights
|
|
Experience
Resource Coordinator
June 2014 to CurrentPacific Medical Centers － Eureka , CA
June 2014 to CurrentPacific Medical Centers － Eureka , CA
- Responsible for coordinating field activities and operational resources for a team of 15 Service Technicians (Controls and Mechanical)
- Evaluate project scopes/workload and assign personnel, materials, sub-contractors, and equipment based on project needs
- Use multiple software programs daily such as MS Office, Click, Wennsoft, and Trane Sales Tools to manage Service Technicians' daily schedules, coordinate resources, and dispatch technicians for service calls
- Clear and concise communication with department managers, employees, and customers, including keeping customers appraised as to company schedule and requested lead times.
- Ensure scope of work and time requirements are well communicated and met
- Formally awarded Rookie of the Year, 2014
Senior Customer Service Representative
June 2013 to June 2014Oklahoma City － Oklahoma City , OK
June 2013 to June 2014Oklahoma City － Oklahoma City , OK
- Consistently perform above department-wide customer satisfaction standards in providing utmost professional customer care in a high-volume call center environment, scoring an average of 30 points above required passing score for quality assurance each month, and identify and exceed goals and metrics for service level measurement
- Educate on rewards programs and redemption options unique to each customer using multiple computer software systems simultaneously
- Investigate and correct account errors accurately and efficiently as well as occasionally deescalate calls using empathy, soft skills, and providing prompt first-call resolutions
- Document all customer contacts in accordance with established guidelines
- Train new hires through hands-on call listening sessions in which new agent actively listens to live calls and operates software systems in real time, and assisting in the identification and proper execution of integral skills and qualifications required for success
- Create and implement innovative and associate-engaging contests to boost customer satisfaction and overall agent performance
Public Relations and Event Coordinator
January 2010 to January 2013Irving Oil Corp. － Brewer , ME
January 2010 to January 2013Irving Oil Corp. － Brewer , ME
- Provided high-level administrative assistance to Executive Director and supervisors in planning, organizing, and executing events and work functions, creating documents, spreadsheets, and presentations for projects, focus groups, and special programs
- Executed plans and coordinated city-wide events with thousands in attendance, as well as exercised judgment and initiative in implementing improvements to event planning procedures, company logistics and everyday work functions
- Prompted substantial media coverage through submission of press releases showcasing the organization's extensive community reach and charity acts, and featuring compelling testimonials from individuals with sustained, positive life changes as a result of the organization and its events
- Generated over $40,000 in donations for annual community service events within appointed deadlines Increased donor base from 150 to over 1,000 in two years
- Managed all social media accounts and email marketing software, accumulating over 10,000 collective subscribers, fans, and followers in under two years
- Developed key relationships with media professionals, business owners, vendors, and influential community leaders Composed content for advertising materials to be used in printed documents and various media broadcasts and websites
Tax Document Department Assistant
January 2010 to April 2010Walser Automotive Group － White Bear Lake , MN
January 2010 to April 2010Walser Automotive Group － White Bear Lake , MN
- Accurately identified, organized, and assembled a wide range of specialized tax documents to meet correct filing criteria mandated by the Internal Revenue Service
- Compiled, organized, and assembled attractive representations of all tax documents for clients of the firm
- Maintained quality and high degree of accuracy while maximizing output under various deadlines
- Delivered assembled finish products in a timely manner to appropriate personnel within the firm for processing and dissemination
Administrative Assistant
January 2007 to July 2009Brown And Riding － Chicago , IL
January 2007 to July 2009Brown And Riding － Chicago , IL
- Managed all telecommunications
- Created, maintained, and updated staff policies and procedures, schedules, calendars, master spreadsheets, and department portfolios
- Composed various types of correspondence for Executive Director and supervisors
Sales Assistant
January 2006 to January 2007Benchmark Senior Living － Rye , NH
January 2006 to January 2007Benchmark Senior Living － Rye , NH
- Responsible for assisting entire sales team with coordinating submission of proposals, data entry, and processing of expense reports
- Performed a variety of internet research functions.
- Handled and organized all county permitting
- Maintained and organized department database records
Receptionist
April 2005 to September 2006Century 21 Select Real Estate － City , STATE
April 2005 to September 2006Century 21 Select Real Estate － City , STATE
- Answered multiple phone lines and assisted walk-in clients
- Prepared correspondence for the President and data entry
- Point of contact for inventory and ordering of office supplies
Concierge
February 2004 to January 2005The B.O.B. － City , STATE
February 2004 to January 2005The B.O.B. － City , STATE
- Provided an exceptional customer service experience by answering high-volume phone calls, directing guests and providing information about multiple venues located within the building
- Coordination of reservations for multiple venues
Education
Diploma : 2003Woodbridge Senior High School － City, State
Skills
100 wpm typist
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Formatting
- Word choice
- Measurable results
- Strong summary
- Typos
Resume Overview
School Attended
- Woodbridge Senior High School
Job Titles Held:
- Resource Coordinator
- Senior Customer Service Representative
- Public Relations and Event Coordinator
- Tax Document Department Assistant
- Administrative Assistant
- Sales Assistant
- Receptionist
- Concierge
Degrees
- Diploma : 2003
Similar Resumes
