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Resource Coordinator Resume Example

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RESOURCE COORDINATOR
Summary

Highly-equipped administrative professional with strong interpersonal skills looking to secure e a position in a dynamic, fast-paced environment where I can use my resourcefulness, friendly nature, and creative problem-solving skills to make a positive impact.

Highlights
  • Excellent communication and interpersonal skills
  • Strong ability to multi-task under pressure
  • Keen eye for detail; well organized, skilled in setting priorities
  • Successful in mastering new skills through hands-on experience
  • Proficient in MS Office, 100-wpm typist
  • Self-motivated and dependable team-player
Experience
Resource Coordinator
June 2014 to CurrentTrane Commercial Systems － Ashland, VA
  • Responsible for coordinating field activities and operational resources for a team of 15 Service Technicians (Controls and Mechanical)
  • Evaluate project scopes/workload and assign personnel, materials, sub-contractors, and equipment based on project needs
  • Use multiple software programs daily such as MS Office, Click, Wennsoft, and Trane Sales Tools to manage Service Technicians' daily schedules, coordinate resources, and dispatch technicians for service calls
  • Clear and concise communication with department managers, employees, and customers, including keeping customers appraised as to company schedule and requested lead times.
  • Ensure scope of work and time requirements are well communicated and met
  • Formally awarded Rookie of the Year, 2014
Senior Customer Service Representative
June 2013 to June 2014Capital One － Richmond, VA
  • Consistently perform above department-wide customer satisfaction standards in providing utmost professional customer care in a high-volume call center environment, scoring an average of 30 points above required passing score for quality assurance each month, and identify and exceed goals and metrics for service level measurement
  • Educate on rewards programs and redemption options unique to each customer using multiple computer software systems simultaneously
  • Investigate and correct account errors accurately and efficiently as well as occasionally deescalate calls using empathy, soft skills, and providing prompt first-call resolutions
  • Document all customer contacts in accordance with established guidelines
  • Train new hires through hands-on call listening sessions in which new agent actively listens to live calls and operates software systems in real time, and assisting in the identification and proper execution of integral skills and qualifications required for success
  • Create and implement innovative and associate-engaging contests to boost customer satisfaction and overall agent performance
Public Relations and Event Coordinator
January 2010 to January 2013Richmond Outreach Center － Richmond, VA
  • Provided high-level administrative assistance to Executive Director and supervisors in planning, organizing, and executing events and work functions, creating documents, spreadsheets, and presentations for projects, focus groups, and special programs
  • Executed plans and coordinated city-wide events with thousands in attendance, as well as exercised judgment and initiative in implementing improvements to event planning procedures, company logistics and everyday work functions
  • Prompted substantial media coverage through submission of press releases showcasing the organization's extensive community reach and charity acts, and featuring compelling testimonials from individuals with sustained, positive life changes as a result of the organization and its events
  • Generated over $40,000 in donations for annual community service events within appointed deadlines Increased donor base from 150 to over 1,000 in two years
  • Managed all social media accounts and email marketing software, accumulating over 10,000 collective subscribers, fans, and followers in under two years
  • Developed key relationships with media professionals, business owners, vendors, and influential community leaders Composed content for advertising materials to be used in printed documents and various media broadcasts and websites
Tax Document Department Assistant
January 2010 to April 2010Keiter － Glen Allen, VA
  • Accurately identified, organized, and assembled a wide range of specialized tax documents to meet correct filing criteria mandated by the Internal Revenue Service
  • Compiled, organized, and assembled attractive representations of all tax documents for clients of the firm
  • Maintained quality and high degree of accuracy while maximizing output under various deadlines
  • Delivered assembled finish products in a timely manner to appropriate personnel within the firm for processing and dissemination
Administrative Assistant
January 2007 to July 2009Richmond Outreach Center － Richmond, VA
  • Managed all telecommunications
  • Created, maintained, and updated staff policies and procedures, schedules, calendars, master spreadsheets, and department portfolios
  • Composed various types of correspondence for Executive Director and supervisors
Sales Assistant
January 2006 to January 2007Carousel Signs and Designs － Rockville, VA
  • Responsible for assisting entire sales team with coordinating submission of proposals, data entry, and processing of expense reports
  • Performed a variety of internet research functions.
  • Handled and organized all county permitting
  • Maintained and organized department database records
Receptionist
April 2005 to September 2006Century 21 Select Real Estate － Glen Allen, VA
  • Answered multiple phone lines and assisted walk-in clients
  • Prepared correspondence for the President and data entry
  • Point of contact for inventory and ordering of office supplies
Concierge
February 2004 to January 2005The B.O.B. － Grand Rapids, MI
  • Provided an exceptional customer service experience by answering high-volume phone calls, directing guests and providing information about multiple venues located within the building
  • Coordination of reservations for multiple venues
Education
Diploma : 2003Woodbridge Senior High School － Woodbridge, VA
Skills

100 wpm typist

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Resume Overview

Companies Worked For:

  • Trane Commercial Systems
  • Capital One
  • Richmond Outreach Center
  • Keiter
  • Carousel Signs and Designs
  • Century 21 Select Real Estate
  • The B.O.B.

School Attended

  • Woodbridge Senior High School

Job Titles Held:

  • Resource Coordinator
  • Senior Customer Service Representative
  • Public Relations and Event Coordinator
  • Tax Document Department Assistant
  • Administrative Assistant
  • Sales Assistant
  • Receptionist
  • Concierge

Degrees

  • Diploma : 2003

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