resource consultant resume example with 5+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Dependable, hardworking Case Management with knowledge surrounding mental health, client advocacy skills and extensive knowledge of helping families and providing the appropriate resources. Offering 5+ years of successful performance in Case Management roles. Recognized for compassionate demeanor and dedication to work and those that are being served.

  • Leadership experience
  • Communication
  • Organizational
  • Active Listening
  • Time Management
  • Self-Direction
  • Flexibility
Work History
08/2020 to Current Resource Consultant Easterseals | Yuma, AZ,
  • Effectively assess Participant's and/or authorized representative's ability to communicate, acquire new information, act as an employer and otherwise successfully participate in self-directed employer and/or budget authority service model.
  • Make recommendations for placement of new or alternate authorized representative, additional Participant and/or authorized representative training, and/or Participant corrective action.
  • Effectively communicate with Participant or authorized representative about additional supports or accommodations necessary for successful program participation.
  • Provide person-centered, need-based program education and guidance to Participants and authorized representatives specific to individual choices, goals and desired outcomes.
  • Explain and educate on Participant/authorized representative and provider roles and responsibilities for participation in self-directed services, including processing payroll, vendor payments, tax withholding and reporting.
  • Provide direct, including train-the-trainer, instruction on how to navigate program rules, expectations and Financial Management Systems, including online enrollment, service time capture, portal and emerging technologies.
  • Provide program Participants and authorized representatives with necessary guidance, training and Supports Broker determined ongoing support to act in household employer capacity and successfully self-direct their services.
  • As needed and required, provide participants and authorized representative with practical skills training in ancillary capacities, including independent living, locating/securing community resources, recruiting, selecting, hiring, scheduling, training and supervising employees, budgeting and purchase of goods and services.
  • Evaluate effectiveness of authorized representative as necessary, including their ability to identify and report fraud abuse, waste, abuse, neglect and exploitation.
  • Conduct scheduled in-person home visits and telephone contact with Participants, authorized representatives and providers.
  • Identify and act on Participant/authorized representative need for support to successfully self-direct services and appropriately implement service plan.
  • Independently support in-person enrollment activities including Participants, family members, representatives, employees, and other individuals in Participants' circle of support.
  • Directly assist Participants with enrollment activities and paperwork, including accurate and timely completion/submission of enrollment packets, employer packers, employee packets and initial timesheets.
  • As needed and required, assist Participants to identify and make critical connections with community resources, services and independent living supports consistent with their goals.
  • Facilitate successful development of service/spending plans and establish strong foundation for future spending activity in accordance with rules and constraints of applicable program rules.
  • Provide train-the-trainer instruction on identification and reporting of suspected fraud, abuse, neglect and exploitation.
  • Identify, report, and appropriately follow up on allegations or reports of suspected fraud.
  • Assess for participant abuse, neglect, and exploitation, following appropriate reporting protocol where determined necessary.
  • Demonstration of successful Participant and/or authorized representative outcomes such that individuals on caseload are successful at self-directing their services and budget; individuals on one's caseload indicate quality level of service.
  • Maintain documentation of services provided and time committed in accordance with applicable polices and procedures.
12/2017 to 07/2020 Case Manager/Case Manager Supervisor REM COMMUNITY OPTIONS | City, STATE,
  • Coordinates and provides safe care in a timely, effective, efficient and client centered manner.
  • Follow guidelines and rights of clients on behalf of Title XIX waiver program.
  • Processes intakes, discharges and transfers as necessary.
  • Establishes treatment planning and coordination.
  • Works closely with treatment team.
  • Maintains clients records by reviewing case notes, logging events and progress.
  • Ensure financial and medical eligibility monthly.
  • Monitors and modifies approved budgets.
  • Completes monthly home visits with client.
  • Conducts treatment meetings and schedules all meetings or assessments within required timeline.
  • Provides advocacy, linkage and referral to community resources.
  • Works closely with DHHR.
  • Prepares reports by collecting, analyzing, and summarizing treatment.
09/2015 to 11/2017 Forensics Unit Case Manager Highland Clarksburg Hospital | City, STATE,
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Facilitated Group Therapy.
  • Facilitated and participated in treatment planning.
Expected in 05/2015 to to Bachelor of Science | Social Work West Virginia University, Morgantown, WV GPA:

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Resume Overview

School Attended

  • West Virginia University

Job Titles Held:

  • Resource Consultant
  • Case Manager/Case Manager Supervisor
  • Forensics Unit Case Manager


  • Bachelor of Science

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