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resource center coordinator resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Enthusiastic Resource Center Coordinator, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of finding resources to help the homeless community and volunteers. Motivated to learn, grow and excel. Knowledgeable with all shelters and Resource Center/ Restart Programs. I work well and have built positive relations with our clients. They also know that I will help, assist , or refer them to whatever it is they are needing. I’m empathetic, motivated, I’m very observant and non judgmental. I treat everyone with respect and try to make someone’s day a little better when they are feeling hopeless.

Skills
  • Community Resources
  • Microsoft Word,Excel, Google Docs and Sheets
  • Community Outreach
  • File Management
  • De-escalation/Conflict Resolution
  • Monitor bed occupancy
  • Computer proficiency/ Data Entry/ Accuracy
  • Flexible & Adaptable
  • Detail-oriented
  • Teamwork/ Leadership
  • Relationship Building
  • First Aid/CPR
  • Critical thinking
  • Situation evaluation and analysis
  • Ablity to identify and Anticipate Needs
  • Staff Training
  • Compassionate/Good Listener
Work History
03/2021 to Current
Resource Center Coordinator Ftmc New London, OH,
  • Managed all incoming mail and distributed to all clients and staff.
  • Oversees the recruiting, interviewing,hiring, training and scheduling of volunteer workers
  • Assisted clients with using the computer and phone
  • Networked with various agencies and businesses for resources
  • Answered telephone and assisted callers by providing information or directing to appropriate employee.
  • Planned, promoted and managed workshops on assisting clients in attaining resources
  • Gathered and organized materials to support operations
  • Built solid and trusting rapport with various agencies to find resources
  • Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
  • Assisted employees and clients with making copies, sending faxes and filing paperwork.
  • Greeted and checked in clients at front desk for use of services
  • Aided customers completing paperwork by explaining instructions and requirements.
  • Communicated with clients on behalf of staff to relay messages and information.
  • Opened office by unlocking doors, turning on lights and setting up facility for business.
  • Closed business daily by organizing front office, shutting down equipment, turning off lights and locking doors.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Maintained clean reception area to promote positive, professional environment for all staff and clients
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked with clients to understand needs and provide necessary resources
03/2020 to 03/2021
Support Staff Member Trudeau Memorial Center Warwick, RI,
  • Assisted clients, especially those with high needs
  • Completed simple maintenance tasks for facility upkeep.
  • Monitor and update the roster and attendance
  • Bed assignments
  • Intakes and discharges
  • De-escalate potential dangerous situations keeping both staff and clients safe
  • Use of HMIS
  • Maintained a clean environment and followed all covid-19 guidelines
  • Communicated with clients on behalf of staff to relay messages and information.
  • Aided customers completing paperwork by explaining instructions and requirements.
  • Advised regarding delays and special circumstances.
  • Completed daily logs for management review.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

05/2019 to 09/2021
Caregiver Aimbridge Hospitality Coraopolis, PA,
  • Assisted with daily activities, including dressing guidance, grooming, meal preparation and medication reminders.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Delivered compassionate care to improve and enhance patient lives.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Built strong relationships with clients to deliver emotional support and companionship.
Education
Expected in 06/1991
High School Diploma/ Or Equivalent:
Sparks High School - Sparks, NV
GPA:
Certifications
  • CPR Certified
Additional Information

References:

  • Jackie Brown, Lead Case Manager, Volunteers Of America. (XXX)219-6963 - resumesample@example.com (co-worker)
  • Trudy Myers, Case Manager Supervisor, Volunteers Of America (XXX)901-2999 - resumesample@example.com (co-worker)
  • Leila O'Neal, Shift Lead, Volunteers Of America (XXX)470-9549 (co-worker)

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Resume Overview

School Attended

  • Sparks High School

Job Titles Held:

  • Resource Center Coordinator
  • Support Staff Member
  • Caregiver

Degrees

  • High School Diploma/ Or Equivalent

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