Personable and dedicated Customer Service Representative with extensive experience in hospitality industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
As a resolution specialist I, I deal with pickup and online grocery for store support. I assist in refunds, replacements, cancellations, promo code issuing, and also the occasional walking an associate though how to use a specific system. I utilized knowledge base and one best way, as well as the wire to accumulate information to further assist associates with their pickup and online grocery needs. I also make thorough documentation of the calls taken covering the who, what, why, and what was done to assist the associates.
Companies Worked For:
Job Titles Held: