Resolution Analyst with strong knowledge of logistics. I currently handle the account for the Department of Defense and their pay agent, correcting and coming to agreements regarding billing and payment Communicative and team-oriented with proficiency in Microsoft office, Pega dispute management system, Prism contract database, Outlook, & AS400. Proven history of stepping in to meet team, individual and management objectives.
Poised, with 4 years of experience in mediating disputes between parties to deliver peaceful resolutions and more than 10 years of office exerience. Independent-thinker talented in devising solutions specific to each conflict and situation. Active listener with attention on maintaining communication throughout case assessment and resolution.
Driven professional with strong background in providing conflict resolution. Resourceful in gathering relevant information regarding disputes, providing appropriate documentation and guiding both individuals and groups to reach satisfactory agreements and settle complicated issues. Devoted to adhering to ethical guidelines and laws throughout all casework.
Results-focused professional with strength in identifying problems and finding a solution both parties can agree on. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
5 Outstanding Quality Service Awards based on customer testimonials.
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