residual market workers compensation underwriter resume example with 8 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Book of Business Management
  • Insurance Underwriting
  • Flexible & Adaptable
  • Collaboration
  • Auditing
  • Compliance
  • Mentorship and Training
  • Loss Control
Work History
09/2021 to Current
Residual Market Worker's Compensation Underwriter Kemper Buckner, AR,
  • Accountable for underwriting and providing total account management (i.e., independently managing assigned book of business) through: Effective consultation and negotiation with Travelers management, NCCI, customers (policyholders), producers/brokers and internal support groups;
  • Oversee and provide instructions to centralized support staff for assigned book (i.e. policy issuance and updates, correspondence to customers, policy maintenance activities)
  • Act as coach and mentor to less seasoned staff members (i.e., work planning and organization, determining best approach to meet business objectives, etc.)
  • Support overall RMD profit, expense management, and strategic goals
09/2019 to 09/2021
Auto Liability Adjuster Kemper Buckner, MO,
  • Provided claims service via internal channels (phone/fax/email/mail) to members and third-party customers.
  • Adjusted low to moderately intricate Auto or Property claims.
  • Acquired and applied basic knowledge of Property & Casualty insurance industry products, services, and processes to include P&C insurance policy contracts and coverages and the USAA claim handling process and procedures.
  • Soughts mentorship from team members to resolve issues and identifies issues for additional review.
  • Partnered with/ advised vendors and business partners to facilitate claims resolution.
  • Contributed to business goals, performance measurements, and efficiently used tools & technology.
  • Supported workload surges and catastrophe operations during designated events.
09/2017 to 07/2019
Auto Liability Adjuster Liberty Mutual Insurance City, STATE,
  • Investigated claim damages and situation using internal and external resources.
  • Conducted recorded interviews with the insured or other involved parties, requesting and receiving a field investigation report, researching past claim activity, obtaining police reports, utilizing low speed vehicle impact tool and liability evaluation tool to make damage and loss assessments.
  • Reviewed auto damage estimates.
  • Determined policy coverage through analysis of investigation data and policy terms, including whether claim would be approved or denied.
  • Notified insured and agent of coverage or any issues.
  • Established reserve levels at the beginning of handling a claim and adjusted as appropriate based on investigation findings within assigned limited authority.
  • Responsible for making timely and meaningful direct customer contact. This included initial contact (driver, business owner, agent, claimant, body shop, tow company, etc.) follow up, answering phone (own and teammates), return calls, and correspondence.
  • Maintained accurate and current claim file documentation throughout the life cycle of claim cases.
  • Maintained diary on assigned claims and matched all open and closed mail to ensure proper tracking and handling consistent with established guidelines and expectations.
  • Alerted Unit Leader to possibility of fraud or subrogation and engaged Special Investigation Unit and/or Subrogation as appropriate.
  • Referred claim cases to departments such as Total Loss as appropriate.
  • Determined and negotiated settlement amount for damages claimed within assigned authority limits.
  • Assessed actual damages associated with claims and conducted negotiations, within assigned authority limits, to settle claims.
  • Made effective use of loss management techniques (e.g. Immediate Contact Plan, L9 check, Disability Management, open end release, first call settlements).
  • Sought approval from management for settlement amount outside of authority limits.
  • Closed claim files upon completion of final payment.
  • Performed other duties as assigned.
05/2014 to 09/2017
Sapphire Customer Service Chase Bank City, STATE,
  • Provided exceptional customer service to Chase brand and Co-brand credit account customers.
  • Responsible for taking inbound calls from customers, verifying account information and identifying customer’s needs.
  • Well versed in chase products and services.
  • Answered customer’s inquiries that included balance inquiries, balance transfers, payments, fees, and disputes.
  • Took ownership to resolve customer requests, concerns and complaints to drive customer satisfaction and likelihood to recommend Chase to others.
Expected in 08/2023
MBA: Business Administration
University of Central Florida - Orlando, FL,
Expected in 06/2020
Bachelor of Science: Human Resources Management
Strayer University - Tampa, FL,

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Resume Overview

School Attended

  • University of Central Florida
  • Strayer University

Job Titles Held:

  • Residual Market Worker's Compensation Underwriter
  • Auto Liability Adjuster
  • Auto Liability Adjuster
  • Sapphire Customer Service


  • MBA
  • Bachelor of Science

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