Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Passionate Mental Health Worker offering 30 years experience in Child Welfare with 16 years experience in Supervisory roles. Specialist in working with at-risk youth. Proactive leader with strengths in communication and collaboration. Strong work ethic and ability to thrive in team-based or individually motivated settings.

  • Unit Management and Leadership
  • Group Home Oversight
  • Administrative Duties
  • Exemplary Communication skills
  • Community Outreach
  • Resident Direct Care
  • Crisis Resolution
  • Policy and Procedure Implementation
  • First-Aid CPR
  • Pro-Act
03/2006 to Current
Residential Treatment Counselor Salvation Army Usa Union City, NJ,
  • Assist SED residents to achieve program goals and increase independence.
  • Strong emphasis on communication and teamwork to identify residents' triggers and pro-actively intervene to maintain calm and immediately determine the level of assistance needed to ensure the safety of all involved.
  • Foster relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Conduct 15-minute and unscheduled checks on residents throughout the night; immediately responding to hazardous incidents, behavioral crises, or medical needs to maintain safe milieu.
  • Supervise residents while participating in virtual school; giving educational assistance as well as behavioral support when needed.
  • Correspond with residents' teachers to ensure that residents adhere to the online school hours and rules and have access to all applications to complete school assignments.
  • Teach life skills; including; hygiene, room clean, chores, cooking breakfast and give positive reinforcement.
  • Accurately document all observations, interventions, and concerns in daily progress notes.
  • Utilize hands-on Pro-Act approved techniques under circumstances where the safety of residents and/or staff has been threatened and documenting all said incidents on Special Incident Reports.
03/2008 to 02/2019
House Manager Merakey Escondido, CA,
  • Management and oversight of the daily operations of 6-bed group home for teenage boys.
  • Oversaw the intake and discharge processes; completing all necessary documentation with residents and County Social Workers.
  • Researched and planned fun cultural activities that would be enjoyable for the residents.
  • Coordinated with community-based treatment providers to meet needs of SED residents.
  • Trained new employees; to include monitoring, role modeling, documentation, and coaching staff on strategies to build relations with residents.
  • Led weekly staff meetings for team of eight to communicate directives as well as assessed and advocated residents needs; recommending solution and strategies to improve resident care and satisfaction.
  • Created and submitted weekly staff schedules for Youth Counselors and found coverage in times of staff shortages to maintain appropriate staff to resident ratio as well as a safe environment for residents.
  • Delegated work to staff, setting priorities and goals.
  • Offered motivational leadership to develop and mentor team members; treating staff with fairness and respect.
  • Held monthly, individual meetings with employees to review performance; giving praise for achievements/goals met and delivering constructive feedback to improve weaknesses.
  • Completed annual performance reviews on employees.
  • Conducted tours of house and grounds with DCFS and CCL auditors; ensuring house was in compliance with all Title XXII guidelines.
  • Routinely assessed physical condition of house and grounds; coordinating with maintenance staff for needed repairs, updates, or replacements.
  • Attended monthly meetings with CEO and Program Director; making suggestions for how to improve the program and gaining knowledge of any new policies and procedures.
  • Interacted with Case Manager, Clinical staff, and external resources such as schools and community personnel.
  • Scheduled all necessary health appointments for residents; (i.e annual physical, dental exam, psychiatrist, and all other medical appointments as needed).
  • Administered psychotropic drugs and other medications to SED clients to assist individualized treatment plans.
09/2003 to 03/2006
Unit Program Coordinator Colsa Corporation Fort Gordon, GA,
  • Oversaw the day to day operations of a 10 bed unit of SED female youth.
  • Direct supervision of a team of 8 Residential Treatment Counselors.
  • Led meetings every Wednesday with Counselors to educate on changes to policies and procedures and foster team building.
  • Ran weekly meetings with Counselors, Case Manager, and Unit Clinician to assess and advocate resident needs; recommending action steps and strategies to improve resident care and assist residents in achieving their individualized treatment plan goals.
  • Assisted Counselors in managing volatile situations with residents; utilizing crisis communication and de-escalation techniques.
  • Interviewed potential candidates for the position of Residential Treatment Counselor and made recommendations for new hires.
  • Conducted weekly supervisions with staff; listening to their concerns and suggestions, acknowledging their strengths and giving positive feedback as well as offering constructive criticism where necessary.
  • Completed initial and annual performance reviews for Counselors.
  • Submitted weekly staff schedules and found additional coverage when needed to ensure the unit maintained optimal coverage at all times.
  • Performed all delegated tasks; including maintaining records of residents' weekly allowance, monthly heights and weights, clothing allowance, maintenance logs, community outings, and cottage funds.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of residents' trauma/behaviors and various company guidelines.
05/2001 to 09/2003
On Duty Supervisor Five Acres City, STATE,
  • Acting Supervisor for co-ed campus of 80 SED youth; ensuring all operations ran smoothly.
  • Conducted, at minimum, hourly rounds of resident units, confirming total count of residents as well as checking all campus buildings to ensure safety and compliance.
  • Responded to all crisis calls; demonstrating excellent crisis communication skills in diffusing and resolving volatile situations with residents; utilizing hands on, PRO-ACT approved techniques when necessary.
  • Logged all rounds, crisis calls, and other pertinent information as well as reviewed Special Incident Reports submitted by Counselors.
  • Assisted with staff coverage to help maintain adequate staff to client ratio.
  • Fast-paced, high pressured environment where flexibility, good judgement and quick decision making were top priorities.
  • Notified On-Call Case Managers, to ensure family visits were approved and conducted properly.
  • Communicated with On-Call Clinicians when crisis arose, which deemed a clinical assessmen,t and contacted PMRT for an assessment regarding hospitalization when necessary.
  • Contacted On-Call Nursing staff for evaluation of medical concerns.
  • Alerted On-Call Maintenance staff to ensure all serious maintenance and security issues were attended to immediately.
Education and Training
Expected in 05/1989
Bachelor of Arts: Social Work
Kutztown University of Pennsylvania - Kutztown, PA

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  • Bachelor of Arts

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