residential support staff member resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Familiar with following security standards, advocating for student resources and utilizing relationship-focused approaches to maximize satisfaction. Personable, amiable and open communication style paired with excellent interpersonal, critical thinking and problem-solving skills. Capable of accurately and efficiently updating logs and reports.

Reliable residential support professional capable of support students in navigating and integrating with and aspects of campus life. Offering years of related experience and a commitment to making a positive impact on students with a motivational, knowledgeable and flexible style.

Competent in applying campus policies fairly and equally. Well-organized, caring and attentive to student needs. Successful at completing room and building inspections and connecting often with residents.

Dedicated Resident Advisor knowledgeable about campus standards, safety requirements and emergency response protocols. Highly energetic, goal-oriented and diligent in planning activities and de-escalating conflicts. Seeking a dynamic, growth-oriented position on a progressive campus.

Helpful Customer Experience Agent passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems.

Determined Closer with documented success in competitive, fast-paced sales environments. Track record of exceeding expectations and sales goals to drive profit and revenue growth. Collaborating with team members to deliver exceptional customer service.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Entry management
  • Product Pick
  • RFI Scanners
  • Relationship Development
  • Boiler room monitoring
  • Eligibility Verification
  • Inventory management
  • Problem Resolution
  • MS Office
  • Acccounts Receivable
  • Organization
  • Communications
  • CCTV
  • Operational Improvement
  • Equipment Operation
  • Administrative support
06/2018 to Current Residential Support Staff Member Toll Brothers | Jersey City, NJ,
  • Fostered relationships with residents, and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Led campus tours, new resident orientation and ongoing educational sessions.
  • Conducted rounds of rooms and building to check on compliance and safety issues, including unlocked windows, propped open doors etc
  • Developed and deepened relationships with residents and fellow staff.
  • Interfaced with residents to address and resolve complaints or grievances.
  • Improved operations by working with team members and customers to find workable solutions.
07/2017 to Current Construction Laborer Doney And Associates Construction | City, STATE,
  • Motivated and supported field workers completing work to increase work quality and efficiency.
  • Assigned work to employees based on project requirements and individual team member strengths.
  • Used picks and shovels to dig, spread and level dirt and gravel.
  • Signaled equipment operators to help align machinery movements and smoothly transfer materials.
  • Prepared sites and maintained safety of both workers and public by setting up scaffolding, fences and temporary structures.
  • Erected and dismantled temporary bracing, shoring and scaffolding to support crew needs.
  • Prepared sites for concrete work by breaking up damaged concrete and leveling or contouring ground.
11/2017 to 05/2018 CAP Team 2 Associate Walmart | City, STATE,
  • Prevented spoilage by rotating dock properly and collecting nearly-expired product for special promotions.
  • Zoned assigned areas, including arranging supplies, merchandising products and removing damaged items.
  • Helped customers on floor with locating, reaching and selecting merchandise.
  • Set up and maintained modular displays and aisle way stacks to move targeted merchandise.
  • Identified shrinkage and notified supervisor to coordinate quick fixes or long-term solutions for ongoing problems.
  • Communicated effectively with members of public in often crowded and noisy environments.
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
  • Packed over 40 pounds of mix merchandise products daily while keeping detailed records of productivity and identifying areas for improvement.
  • Considered individual product requirements and accessibility needs to maximize efficiency of warehouse storage areas.
Education and Training
Expected in 04/2014 to to Bachelor of Science | Public Administration A.M.E Zion University, Liberia, GPA:

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Resume Overview

School Attended

  • A.M.E Zion University

Job Titles Held:

  • Residential Support Staff Member
  • Construction Laborer
  • CAP Team 2 Associate


  • Bachelor of Science

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