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residential support staff member resume example with 18+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Outgoing Fast Food Restaurant General Manager skilled with 9 years of experience at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies and independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work. Desires a challenging role as a Restaurant Manager where exceptional communication and customer service skills can contribute to a growing organization.

Skills
  • Staff scheduling
  • Recruitment
  • Strategic planning
  • Conflict resolution
  • Regulatory compliance
  • Food preparation
  • Efficient multi-task
  • Store maintenance
  • Computer Literacy
  • Budgeting, Inventory management
  • Customer service oriented
  • Employee training and development
  • Organizational Skills
  • Cost controls
  • Cash management
  • Inventory control
  • General housekeeping ability
  • Collecting vital signs
  • Documentation procedures expert
  • Team management
Work History
07/2021 to Current
Residential Support Staff Member Chilis Richardson, TX,
  • Recorded participants' daily progress, noted trends and addressed negative strategies to help redirect actions and improve progress.
  • Helped residents with activities of daily living, grooming and feeding.
  • Planned and implemented appropriate activities to encourage residents to be social and active.
  • Dispensed medications and documented passes to update individual records.
  • Created opportunities for residents to build and exercise coping skills for common triggers and situations.
  • Assisted individuals with completing daily appointments by helping with mobility and transportation needs.
  • Monitored resident safety and security at residence and on outings in community.
  • Completed bed, welfare and security checks on residents.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
05/2004 to 05/2021
Restaurant General Manager Dxp Enterprises Bakersfield, CA,
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation while monitoring food safety
  • Manage food and labor costs
  • Execute company policies and procedures
  • Monitor food inventory levels and order product when necessary
  • Manage crew member employees in manner that maximizes crew retention
  • Interview and hire team members Provide proper training for team members
  • Maintain fast, accurate service, provide excellent customer service, and meet and/or exceed both company and customer expectations
  • Ensure continual improvement of Quality, Service, and Cleanliness
  • Maximize store sales goals versus budget, including participation in marketing programs
  • Set schedules for 41 staff by planning and designating shifts and hours
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts
  • Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections
05/2012 to 11/2013
Customer Service Representative Complete Recovery Corp. City, STATE,
  • Recovery for leased equipment
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue
  • Monitored accounts for compliance with established payment plans and flagged those in violation
  • Contacted customers to discuss payment schedules and set up or immediately process payments
  • Worked in call center environment handling manual and automatically dialed outbound calls
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
  • Ranked as most effective in 1 out of 65 representatives
Education
Expected in 06/2001
High School Diploma:
Highland High School - Salt Lake City, UT,
GPA:
Accomplishments
  • Sustained a high performing team and minimized employee turnover.
  • Recognized for outstanding customer service.
  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Acknowledged for extraordinary service by supervisors and clients.
  • Consistently held the position of best performing store in the region.
  • Awarded and was recognized as "Top RGM of my district for quarter 1,2, and 3" in 2019 for exceptional Overall Performance
  • Earned “Best Customer Satisfaction Score” award in May 2018.
  • Recognized for Being a Gold and Diamond performer monthly
  • Provided outstanding customer service that contributed to the honor of “Best ZOD score 215 days no complaints” in SMG.
  • Won "RGM Of The Year for 2019" Award for Overall performance in Sales, Labor, Cost of Sales, Crew turnover, SMG score and team leadership of my district.
  • Nominated for Top 200 RGM for NPC International as one of the top performing RGM's nationally
  • 2nd Ranked Store in the Region 2018 and 2019
  • 15th Ranked Store Nationally 2019
Certifications
  • SafeServ certification: Food Handling
Additional Information

Hobbies and activities

I am in a band with my sisters. We sing music of all genres but mainly Reggae, R&B, Country and Rock

We also Promote and throw concerts locally, have our own catering business and we volunteer either musically or catering for different events. Which includes different occasions for example Domestic Violence awarness, food drives etc.

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Resume Overview

School Attended

  • Highland High School

Job Titles Held:

  • Residential Support Staff Member
  • Restaurant General Manager
  • Customer Service Representative

Degrees

  • High School Diploma

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