residential specialist resume example with 13+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Leader. Connects extremely well with people and clients. Has the ability to flex personality to fit with others. Enjoys working with clients and solving issues. Great management skills as well as sales skills. Caring and skilled employee passionate about positively impacting programs and helping participants by providing expert support. Familiar with sales and client assurance and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.

  • Salesforce
  • One Click Contactor Tool
  • ServiceTitan
  • ComputerEase
  • Microsoft Teams
  • Nitro & Adobe Acrobat DC
  • Google Ads Display Certification
  • Google Ads Search Certification
  • Google Analytics Individual Qualification
  • Networking
  • Well connected
  • Teamwork/Collaboration
  • Upselling techniques
  • Relationship development
  • Lead prospecting
  • Revenue Generation
  • Customer Relations
  • Persuasive Negotiator
  • Energetic and Driven
  • Retention Strategies
  • Ad development
  • Strategic planning
  • Networking Events
  • Advertising Campaigns
  • Customer Trend Analysis
  • Relationship Building
  • Google AdWords
  • Cold Calling
  • Client Base Retention
  • Wrike
, Expected in BDR : - GPA : Art of Consumer Financing
Minneapolis, MN Expected in Training Call Center Management : - GPA :
Nexstar Indianapolis Training Call Center School , Expected in : - GPA :
, Expected in No Pressure Selling : - GPA : Trane Awarded Best Presenter
, Expected in 2016 : - GPA : Bryant Women in HVAC Nomination An elite group of women in the HVAC field were nominated and accepted into this amazing opportunity.
Valparaiso University Valparaiso, IN Expected in 2001 Associate : Development - GPA :
Brownsburg High School Brownsburg, IN Expected in 1999 High School Diploma : - GPA :
Work History
West Central Behavioral Health - Residential Specialist
Sullivan And Grafton Counties, NH, 05/2022 - 11/2022
  • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts
  • Managed over 300 accounts within East territory
  • Territory included all of Indiana, Dayton, OH, Chicago, IL and Kentucky
  • Developed new construction plan for the East region to bring on builders as well as new construction contractors
  • Developed multi-family plan for East region to bring builder and contractors on board
  • Helped Territory Managers with any questions on products, promotions and training
  • Established successful account relationships with Territory Managers and Business Development Managers by building rapport and maintaining consistent communication
  • Brought on new contractors with relationships I have built throughout my years in HVAC
  • Worked with contractors across the country that were struggling with different areas of business
  • I helped implement programs and processes to help them grow and bring in more cash flow
  • Helped contractors in training their employees in necessary changes to help company grow
  • Worked with contractors to set trustworthy management to run successful departments in both new construction and retail based companies, freeing up owners and upper management to concentrate on bigger topics
  • Set up networking groups for the team to join
  • Including BAGI (Builders Association of Indiana), IBA (Indiana Builders Association, NAHB (National Association of Home Builders & The HVAC Association formerly the Heating & Air Alliance of Indiana
  • Attended numerous networking events expanding my current HVAC & builder relationships
  • Took part in weekly L10 meetings with all other Residential Specialists throughout the company, in all territories
  • Set weekly, monthly and quarterly "rocks" to complete.
Motorola Solutions - Client Relationship Manager
Baton Rouge, LA, 11/2021 - 05/2022
  • Maintain and manage Nexstar client digital marketing accounts for HVAC, electrical & plumbing companies
  • Including client satisfaction, pricing, upselling, PPC, SEO, social media, website design, email marketing, content marketing, video production, creative services, photography & much more
  • I am trusted, as only one of the two Nexstar CRM's of a large team
  • Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments
  • Helped clients develop website portals and social media pages to promote businesses
  • Performed in-depth competitor reviews to check competitor activities with ad placement, keyword use, placement bids and landing pages
  • Built, implemented and updated effective SEO strategies
  • Created customized marketing materials to increase product awareness
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Fostered customer trust by addressing concerns and needs using targeted problem-solving
  • Built relationships with customers and community to establish long-term business growth
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes
  • Addressed and resolved customer complaints and issues to improve satisfaction
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Accolade, Inc. - National Account Executive
Plymouth Meeting, PA, 02/2020 - 10/2020
  • Closed over $72k in revenue during 7 month period
  • Ranking #2 on team for overall sales performance
  • Was Responsible for closing net new customers which resulted in OCC doubling it's customer base in 60 day period during COVID-19
  • Specialize in using value-based sales techniques to help non-technical prospects to close and adopt highly technical and complicated SaaS sales solution
  • Quick to adapt new features in HubSpot helping to increase sales efficiency
  • Frequently work with marketing to test new processes before being rolled out to rest of team
  • Worked remotely since start of COVID-19 with no issues
  • Cold called contractors in beginning to drive demos
  • Scheduled and completed all demos able to be set
  • Invoiced and sent welcome email to all new sales
  • Used drip campaigns and sequences to drive interest in contractors who hadn't had any communication
  • Take support calls as needed
  • Built full HVAC demo org featuring Bryant, Trane and Goodman since there was no drive or knowledge in HVAC field
  • Brought knowledge to team as former contractor of over 20+ years experience
  • Helps with connection to contractors
  • Quoted prices, discussed benefits and redirected questions to overcome objections
  • Worked with manufacture TM's to be involved in demo's to help push sales
  • Strengthened customer loyalty by being friendly and professional in all interactions
  • Responded to customer inquiries with patience and positivity to establish excellent first impression
  • Worked with contractors to understand needs and provide CPQ (configure, price quote) remote sales tool.
T.A. Kaiser Heating & Air, Inc - Customer Service Manager/Sales
City, STATE, 03/2007 - 01/2019
  • Performed initial client assessment and analysis to begin research process
  • Implemented marketing strategies which resulted in 12% growth of customer base
  • Achieved customer satisfaction by building relationships with clients
  • Entered details such as payments, account information and call logs into computer system
  • Responsible for creative design for prominent new homeowner orientations
  • Maintained GPS for all 4 locations using Trimble, formerly @Road
  • Supported Chief Operating Officer with daily operational functions
  • Developed new process for employee evaluation which resulted in marked performance improvements
  • Responded to customer requests via telephone and email
  • Researched and updated all required materials needed for firm and partners
  • Worked directly with operation manager and owner to achieve builder and client satisfaction
  • Maintained organized, presentable merchandise to drive continuous sales
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Worked with sales team to collaboratively reach targets, consistently
  • Consistently meets sales goals
  • Knowledge, use and training of ComputerEase software
  • People-oriented
  • Strategic sales knowledge
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Trained and developed new homeowner orientations in company processes, product knowledge, customer service and selling techniques
  • Boosted sales by conferring with customers to evaluate best choice requirements and recommend best-fit solution options.

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Resume Overview

School Attended

  • Nexstar Indianapolis Training Call Center School
  • Valparaiso University
  • Brownsburg High School

Job Titles Held:

  • Residential Specialist
  • Client Relationship Manager
  • National Account Executive
  • Customer Service Manager/Sales


  • BDR
  • Training Call Center Management
  • No Pressure Selling
  • Associate
  • High School Diploma

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