residential services specialist resume example with 13+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Interdisciplinary team coordination
  • Team Collaboration
  • Document Typing and Formatting
  • Staff Training
  • Training and Development
  • Filing
  • Spreadsheets
  • Taking Directions
  • Database Entry
  • Office Supply Ordering
  • Implementing Client Care Plans
  • Behavioral Management Planning
  • Emotional and Social Support
  • Needs Determination
  • Critical Thinking
  • Reading Comprehension
  • Observation Documentation
  • Issue Reporting
  • Data Entry
  • Cleaning Products
  • Company Guidelines
  • Residential Management
  • Status Updates
  • Computer Literacy
  • First Aid Certification
  • Data Entry Software
  • Basic Life Support
  • Empathy and Compassionate Care
  • Employee Training
  • Advanced Directives
Work History
07/2017 to Current Residential Services Specialist Star Of Hope Women And Family Development Center | City, STATE, Houston,TX
  • Responsible for physical safety, security and welfare of all residents
  • Monitor residents in areas of compliance with all rules, policies and procedures
  • Facilitate conflict resolution between residents and provide mediation
  • Communicate relevant information to management and case managers immediately and thoroughly
  • Assist RS Senior Lead Coordinator in completing and maintaining all necessary rosters, logs, folders, reports to ensure smooth operation of RS department
  • Communicate, support, and work with other departments to ensure integrity of care of all residents, including referring residents with specific needs to Program Staff, Spiritual Life Coordinators, Children's/Youth staff, and Management
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Assisted residents with basic activities of daily living.
  • Remained alert to problems or health issues of clients and competently responded.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Monitored and assisted residents through individual service plans.
  • Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.
10/2015 to 07/2017 Guest Support Receptionist Star Of Hope Women And Family Emergency | City, STATE, Houston,TX
  • Answer telephone calls promptly according to Star Of Hope procedure and direct calls to appropriate stations
  • Record and pass on messages for staff that are unable to accept calls
  • Greet visitors, volunteers and prospective guests cheerfully and professionally and assist them appropriately
  • Record Significant Event Reports, Disciplinary Action Reports, 911 calls and other appropriate memos, e-mails or information forms
  • Monitor and control main doors and lobby area of shelter ensuring safety and security of residents and staff within facility
  • Correspond with Case Managers and Intake
  • Coordinators to determine move-ins/outs of all clients
  • Ensure volunteers, volunteer groups, Harris County Hospital District employees and all visitors sign in and out
  • Convey appropriate kindness and compassion for every resident entering facility and participating as resident of Star of Hope; treating all residents with appropriate dignity and respect
  • Refer guests with specific needs to, Intake Coordinators, Case Managers, New Hope Counselors, Therapists, Spiritual Life
  • Coordinator and Management as appropriate
  • Responsible to work safely and report all unsafe conditions and behaviors immediately to Management
  • Provide appropriate reports and follow-up information as directed by Supervisor
  • Communicate, support and work with other departments ensuring integrity of care of all guests.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Developed team communications and information for meetings
  • Used Microsoft Word and other software tools to create documents and other communications
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
02/2009 to 10/2015 Administrative /Executive Assistant Tonia’s Finance & Business And Accounting | City, STATE, Houston,TX
  • Effectively handled all marketing efforts, training staff on quality customer services practices and client relations
  • Offered open and supportive communications to team, providing leadership, guidance and support aimed at improving employee morale, customer experience and safe and harmonious work environment
  • Printed and delivered reports to owner of Accounting/Bookkeeping Corporation
  • Maintained positive relationships with multiple vendors and oversaw all purchasing and inventory
  • Calculated payroll accurately and timely, delivering reports to Accountant and Taxation Office in Austin, TX
  • Managed all member and employee paperwork and documentation, creating organized workflow and filing systems that ensured seamless operations and retrieval.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services
  • Used QuickBooks to produce monthly invoices, reports and other deliverables
  • Upheld strict timetables by maintaining accurate, balanced calendars
  • Filed paperwork and organized computer-based information
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
  • Took notes and dictation at meetings
  • Managed and reviewed filing and office systems
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes
  • Filed paperwork and organized computer-based information.
  • Answered high volume of phone calls and email inquiries.
  • Handled incoming and outgoing mail, email and faxes.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Managed and reviewed filing and office systems.
  • Took notes and dictation at meetings.
  • Executed basic banking and bookkeeping tasks.
  • Screened personal and business calls and directed to appropriate party.
  • Created and managed office systems to efficiently deal with documentation.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
01/2009 to 08/2011 Adult Education Assistant Instructor Houston Community College | City, STATE, Houston,TX
  • Act as liaison between all Adult Education departments ensuring proper communication is delivered
  • Manage capital purchases, direct vendor relations and create and maintain equipment tracking records
  • Complete all duties including special projects with high level of proficiency and according to time frames set forth
  • Assist Staff, Faculty, Teacher
  • Supervisors and Directors in execution of all special events including graduation, awards ceremonies and student recognition’s
  • Prepare and deliver school reports as required by state of Austin, TX relations strategies that accurately conveyed business culture and services
  • Organized and led state-approved, engaging educational curriculum and activities to promote learning in fun and supportive environment Cultivated nurturing environment conducive to developing healthy values and character traits
  • Managed team of 5 employees, overseeing hiring, training, and professional growth of employees
  • Used positive reinforcement and provided clear feedback to help students succeed.
  • Managed small and large groups of students for classroom and off-site instruction.
  • Provided individual mentoring and special tutoring to struggling students.
  • Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
  • Instructed students on core subjects of reading and writing.
  • Attended community and campus events.
  • Developed detailed daily lesson plans for activities.
  • Recruited, hired, trained and terminated departmental personnel.
  • Helped supervisor establish and monitor individual and program objectives.
  • Regularly ordered supplies for classroom and laboratory.
Expected in 05/2005 to to Bachelor’s | Prairie View A&M University, Prairie View, TX GPA:
Expected in 05/1999 to to High | Alief Elsik High School, Houston, TX GPA:

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Resume Overview

School Attended

  • Prairie View A&M University
  • Alief Elsik High School

Job Titles Held:

  • Residential Services Specialist
  • Guest Support Receptionist
  • Administrative /Executive Assistant
  • Adult Education Assistant Instructor


  • Bachelor’s
  • High

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