residential services manager resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Compassionate, accountable, responsible, detail-oriented health care professional adept in offering client assistance with daily living activities, transportation, medication administration, and overall well-being. Offering 20 plus years of healthcare experience, including monitoring clients with developmental disabilities and adhering to patient care plans. Superior record of patient dedication and commitment to promoting comfort and quality care.

  • Medication management (CRMA)
  • Process evaluations/assessment/referrals
  • ABA and Positive Reinforcement training
  • Excellent communication skills
  • Sound decision-making
  • Personal and professional integrity
  • Patient care documentation
  • Compassionate patient care
  • Organizational Skills
  • Client goal planning
  • Multidisciplinary collaborator
  • Enthusiastic caregiver
  • Culturally sensitive
  • Team leader
  • Critical thinking proficiency
  • Diabetes management
  • Problem-solving
  • Experience
    09/2016 to 01/2019
    Residential Services Manager Ontario Arc Newark, NY,
    • Medication stock and performed cleaning of patient rooms and equipment
    • Maintained strong knowledge of medications and medical terminology through continued education and seminars
    • Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships
    • Interacted with patients and monitored vital signs during the administration of medication
    • Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life
    • Assessed patient needs in response to medications
    • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs
    • Monitored client behaviors and emotional states, reporting concerns to supervisor and documenting information in files
    • Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes
    • Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs
    • Planned and prepared nutritious meals for patients with varying dietary restrictions including diabetes, low carb, low sodium, and weight loss, to promote better overall health and improve eating habits
    • Engaged with patients through participation in physical activity, which helped boost mood and improve overall memory
    • Provided mental and emotional support to keep clients happy and healthy
    • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance
    • Managed various daily job tasks, including patient transportation and appointment scheduling
    • Worked to improve patient outlook and daily living through compassionate care
    • Assisted disabled individuals to foster independence while still closely monitoring safety at all times
    • Monitored clients' progress to report necessary changes
    • Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care
    • Provided proper ambulation support to patients in need of mobility assistance
    • Accomplished clerical tasks, including inventory management, filing, copying and recordkeeping, to keep office operations smooth and efficient
    • Assisted therapists in carrying out and improving treatment programs to provide optimal client services
    • Performed client evaluations by obtaining information such as occupational roles, activities of daily living, history, cognition, perception, strength and range of motion
    • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
    • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
    • Wrote agendas and notes and sent out automatic notifications for upcoming meetings
    • Proactively identified and solved complex problems impacting client, caregivers, and guardians
    • Collaborated with multidisciplinary team of mental health case managers and disability workers
    • Supported patients and families with end-of-life counseling, crisis intervention, and resource management
    • Communicated with public social and welfare agencies to obtain and provide information
    • Collaborated with internal and external providers to obtain patient medications
    • Developed workable solutions for recurring problems for individuals and families
    • Consulted with other professionals regarding treatment of specific clients
    • Provided mental health support to clients, and connected each with community resources
    • Maintained confidential case documentation
    • Educated residents and families regarding community resources
    • Evaluated and addressed individual client needs and concerns
    • Documented behavioral incidents thoroughly to keep accurate records
    • Educated clients on important life skills, including housekeeping and food preparation
    • Developed and deepened relationships with fellow staff members to enhance team collaboration
    • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices
    • Effectively managed daily charting for each patient
    • Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments
    • Promoted a high level of respect and dignity when communicating with clients and families
    • Provided client assessments
    • Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members
    • Documented all patient information including service plans, treatment reports and progress notes
    • Executed appropriate risk-assessment and mitigation strategies
    • Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills
    • Quickly responded to crisis situations when severe mental health and behavioral issues arose and other safety hazards
    • Determined efficient work schedules to keep each shift properly staffed twenty four hours a day
    • Managed a residential home for 3 clients with eight staff, while also managing a relief staff team of over thirty for all ten residential homes
    • Led employee performance reviews and discussed improvement strategies with each team member
    • Executed new training initiative to improve skills and develop leaders from within
    • Trained and mentored new employees to maximize team performance and achieve daily performance objectives
    • Trained current employees on additional job positions to maintain coverage of roles at all times
    • Assessed employees' strengths and delegated tasks based upon expertise and knowledge
    • Maintained open and professional team relationships to quickly identify and resolve issues
    • Consistently met financial targets with close monitoring of expenses, labor hours and supply use
    • Produced and distributed team newsletters, email updates and other forms of communication
    • Set up and maintained physical and electronic filing systems
    • Maintained master calendar for client appointment, medication refills, and staff training
    • Coordinated, led and executed training presentations for other management staff
    • Mentored and coached new employees by offering insight into successful task prioritizing
    01/2016 to 08/2017
    Private Duty Caregiver Bayada Home Health Care Deepwater, NJ,
    • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits
    • Ambulate patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements
    • Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming
    • Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein
    • Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean
    • Assisted patients with daily hygiene tasks, including bathing, dressing, dental care and grooming
    • Handled incoming and outgoing correspondence, including mail, e-mail and faxes
    • Checked mail, shopped for groceries and handled bill payments
    • Led physical therapy activities to help patients regain range of motion, build muscle and heal injuries
    • Cared for wounds by changing bandages, dressings and binders to promote healing
    • Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status
    • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness
    • Kept detailed records of patient care, medication administration and changes in health or other conditions
    • Organized personal and professional calendars
    • Liaised between doctors and patients about care plans, progress and changing health conditions
    02/2008 to 02/2016
    Personal Care Assistant Right At Home San Jose, CA,
    • Scheduled recurring service appointments to provide client care as needed
    • Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat
    • Ambulate individuals with safe and effective strategies around home, public and medical locations
    • Worked with supervisory medical staff to review cases and improve care
    • Helped clients maintain daily living standards by assisting with personal hygiene needs
    • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs
    • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness
    • Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength
    • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces
    • Assisted patients with daily personal hygiene tasks by providing bathing, dressing and grooming
    • Monitored health and well-being of each client, including any significant health changes
    • Built strong and trusting rapport with clients and loved ones
    • Transported clients to complete required tasks such as medical appointments and grocery shopping
    • Transported patient to and from medical, dental and personal care appointments
    04/2008 to 02/2011
    Hospice CNA Phoenix Home Care Overland Park, KS,
    • Helped patients maintain dignity during difficult times
    • Measured vital signs, recorded all data gathered and provided treatment assistance to nurses
    • Provided assistance, which included bathing, grooming and dressing to terminally ill patients
    • Moved patients carefully into different positions to promote better body alignment and ensure comfort
    • Emotionally supported grieving families by offering a listening ear, compassion and kindness
    • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention
    • Responded to patient alarms and needs-assessment requests to identify course of treatment
    • Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests
    • Managed and maintained patient rooms, shared-living areas and nursing stations
    • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
    • Exhibited compassionate care and communication regarding issues surrounding death and dying
    • Administered medications and educated patients and families on correct at-home administration
    • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage
    • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care
    • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
    • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment
    • Documented information in patient charts and communicated status updates to interdisciplinary care team
    • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination
    Education and Training
    Expected in 01/2020 to to
    : CNA
    Merrymeeting Adult Education - ,

    State of Maine CNA Registry-active

    Expected in 11/2015 to to
    : CRMA Certification
    Merrymeeting Adult Education - ,

    CRMA Recertification 2017, 2019

    Expected in to to
    : General Studies With Healthcare Concentration
    Southern Maine Community College - South Portland, ME

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    Resume Overview

    School Attended

    • Merrymeeting Adult Education
    • Merrymeeting Adult Education
    • Southern Maine Community College

    Job Titles Held:

    • Residential Services Manager
    • Private Duty Caregiver
    • Personal Care Assistant
    • Hospice CNA


    • Some College (No Degree)

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