Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Interdisciplinary teamwork
Patient relationship management
Quality improvements.
Communication
Work ethic
Project planning
Organization
Leadership
Working collaboratively
First Aid/CPR
Experience
01/2011 to Current
Residential Services AideBuckingham Valley Rehab And Nursing Center Inc. – Newtown, PA,
Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
Observed safety protocols to minimize accidents and spread of disease.
Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Answered questions and responded to inquiries to deliver high level of service to patients.
Collaborated with social workers to support patients.
Educated patients on various resources, services and programs to maximize care.
Maintained thorough and accurate records outlining program operations and participant progress.
Recommended improved life choices to enhance client outcomes.
Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
Evaluated patient behavior and reported changes to clinical team.
Partnered with interdisciplinary teams to implement care plans.
Conferred with the team to understand and meet diverse needs, providing frequent feedback on front-line operations and recommending improvement strategies.
Prioritized and organized tasks to efficiently accomplish service goals.
09/2008 to 01/2011
CNABuckingham Valley Rehab And Nursing Center Inc. – Newtown, PA,
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Consulted with nurses to develop patient care plans and evaluate treatment options.
Used mobility devices to transport patients.
Delivered personal nursing assistance in pre- and post-operative situations.
Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
Collected and documented vital signs to track current patient conditions.
Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
Took patients' blood pressure, temperature and pulse and documented height and weight.
Engaged with patient family and friends to provide courteous visit experience.
Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
Documented patient intake and dietary requirements and aided with feeding and monitoring.
Answered patient and family questions to educate on optimal treatment procedures.
Comforted patients and provided each with reassurance and encouragement.
Followed safe lifting techniques and individual resident lifting instructions.
Planned, prepared and served meals and snacks according to prescribed diets.
Assisted with adequate nutrition and fluid intake.
Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
09/2006 to 09/2008
CNAVisiting Nurses Association – City, STATE,
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Used mobility devices to transport patients.
Delivered personal nursing assistance in pre- and post-operative situations.
Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
Engaged with patient family and friends to provide courteous visit experience.
Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
Documented patient intake and dietary requirements and aided with feeding and monitoring.
Comforted patients and provided each with reassurance and encouragement.
Followed safe lifting techniques and individual resident lifting instructions.
Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
Planned, prepared and served meals and snacks according to prescribed diets.
Assisted with adequate nutrition and fluid intake.
Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
Education and Training
Expected in 06/2004
High School Diploma: Cranberry Area High School - Seneca, PA GPA:
Expected in
Certificate of Completion : CNA Training - Franklin , PA GPA:
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