Residential Service Manager Resume Example

Empower each person served to make informed choices, exercise rights and make decisions by providing support, information and exposure to new experiences in areas including recreation, daily living skills such as shopping, meal preparation, laundry, money management, housekeeping and participation in community activities. Correctly and accurately complete all required documentation relating to individual services, program specific and agency requirements. Works as a member of a team to ensure household cleanliness and safety standards are in full compliance with DDS and agency requirements. Provide assistance to individuals in personal care and hygiene. Assistance may include monitoring , verbal prompting, hand over hand assistance or completion of task perform. Assist individuals served with meal preparation ensuring that food served complies with nutritional guidelines and special dietary requirements. Review documentation to identify any changes, concerns or needs that may require follow-up. Observe and monitor individuals to identify any changes in health status or other concerns. Takes responsibility to obtain medical care and accompanies individual to physician, dentist or emergency room as needed. Implements individual's ISP goals and follows behavior support plans as written and document progress as directed. Provides safe transportation to individuals by adhering to agency policies relating to transportation. Observes confidentiality requirements concerning the affairs of the individuals and agency. Maintains full knowledge and compliance with agency policies procedures and protocols. Practices and upholds the mission and vision of agency.

Works as a member of a team to ensure household cleanliness and safety standards are in full compliance with DDS and agency requirements. Engaged with individuals supported and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness. Assisted patients with daily personal hygiene such as bathing, dressing and grooming. Reported concerns to supervisory to maintain optimal care for all individual needs. Implement ISP programs and follow behavior support plans as written and document progress. Kept detailed records of individual care, progress notes, medication administration and changes in health or other conditions. Assisted with leisure activities within community and home. Led physical therapy activities to regain range of motion, build muscle and heal injuries.

Provided supportive interventions, teaching, coaching, mentoring and skills training to clients and their families in areas of recovery, daily living skills, community engagement and other areas that may be clinically appropriate. Through collaboration with the client and other service providers, assesses individual client needs and develop an Individualized Recovery Plan (IRP). Utilized recovery oriented interventions/services to promote recovery and independence and achieve goals identified in the IRP. Promoted and provided opportunities for engagement in natural support networks and activities relating to community integration. Completed and complied with agency policies and procedures as well as Division of Medical Assistance and Health Services (DMAHS) and other funding sources documentation requirements. This includes, but not limited to progress notes, IRP's, case notes, ROI's, admission and discharge paperwork and state reporting documents. Provided supervised self-administration of medication and complied with policies and procedures. Reported all actual and near missed errors immediately. Transported clients to medical appointments, pro-social activities, recovery activities and other necessary and/or clinically appropriate appointments. Help orient clients to expectations of program and enforce program expectations. Ongoing and effective communication with Program Coordinator, conservator, key stakeholders, family members and other supports and treatment providers.