Created and launched a Residential Service Division for a well established Commercial heating and cooling company. Redesigned company web site to include the residential division, purchased dispatch software and implemented mobil platform. Successfully launched 6 service technicians running 4 to 6 residential service calls per day within the first 45 days. Launched a real time customer satisfaction platform on website to increase presence on internet and increase Google Search Optimization. Divisions created consisted of HVAC, Plumbing and Appliance Service & Repair. Established new accounts with DTE Energy, American Home Shield and 2-10 Home Buyers Warranty. Additional responsibilities include all marketing functions, hiring of technicians, GL, AP, AR, payroll, and financial reporting to the President and CPA. Responsible for all daily operations and management.
Built financial model for new business unit. Successfully created and launched an Appliance and Plumbing Service Division for the Company. Hired and trained new service technicians for new divisions. Trained existing staff and coached on appliance and plumbing service call requests. Organized weekly sales reports for management to track the success of the new divisions. Cross-trained and provided back-up for other customer service representatives when needed. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. Monitored the dispatch schedule and adjusted schedules to meet customer demands. Identified inefficiencies and made recommendations for process improvements. Monitored multiple databases to keep track of all company inventory.
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