Residential Service Manager Resume Example J.E. Johnson, Inc.

RESIDENTIAL SERVICE MANAGER

Executive Summary

General/Operations Manager who specializes in quality service, customer retention, productivity and team management. I posses a strong track record of managing a wide variety of customer service issues quickly and efficiently. I have extensive experience in Accounts Payable/Receivable, Payroll, Inventory Control, Purchasing and Dispatch.

Core Qualifications

Conflict resolution techniques
Team management
Team Player
Meticulous attention to detail
Focused on customer satisfaction
Skilled multi-tasker
Scheduling
Deadline-oriented
Inventory control
Excellent verbal communication
Fast learning
Client satisfaction
Perform well in high-demand, fast-paced environments
Excellent managerial techniques

Customer friendly
Coordination skills
Cash management experience
Training staff
Problem resolving
Account reconciliations
Accounts receivable professional
Accounting operations professional
Adobe software
General ledger accounting aptitude
Complex problem solving
Familiar with service and installation for HVAC, Plumbing, Electrical and Appliances

Professional Experience

Residential Service ManagerJun 2017 to Jan 2020
J.E. Johnson, Inc. － Midland, MI

Created and launched a Residential Service Division for a well established Commercial heating and cooling company. Redesigned company web site to include the residential division, purchased dispatch software and implemented mobil platform. Successfully launched 6 service technicians running 4 to 6 residential service calls per day within the first 45 days. Launched a real time customer satisfaction platform on website to increase presence on internet and increase Google Search Optimization. Divisions created consisted of HVAC, Plumbing and Appliance Service & Repair. Established new accounts with DTE Energy, American Home Shield and 2-10 Home Buyers Warranty. Additional responsibilities include all marketing functions, hiring of technicians, GL, AP, AR, payroll, and financial reporting to the President and CPA. Responsible for all daily operations and management.

Service ManagerOct 2017 to May 2018
Air Conditioning Engineers － Shelby Township, MI

Built financial model for new business unit. Successfully created and launched an Appliance and Plumbing Service Division for the Company. Hired and trained new service technicians for new divisions. Trained existing staff and coached on appliance and plumbing service call requests. Organized weekly sales reports for management to track the success of the new divisions. Cross-trained and provided back-up for other customer service representatives when needed. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. Monitored the dispatch schedule and adjusted schedules to meet customer demands. Identified inefficiencies and made recommendations for process improvements. Monitored multiple databases to keep track of all company inventory.

General/Operations ManagerSep 2004 to Jul 2016
SCSR Inc － Sterling Hts, MI

Improved service quality and increased sales by developing a strong knowledge of company's products and services. Addressed negative customer feedback immediately. Provided a high level of product and leadership support to representatives and clients. Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates. Developed rapport with the customer base by handling difficult issues with professionalism. Managed quality communication, customer support and product representation for each client. Successfully interacted with customers and retail buyers to expedite orders. Managed accounting operations, accounting close, account reporting and reconciliations. Processed an average of 500

invoices per month for a large-scale organization. Renegotiated payment terms with dozens of suppliers. Calculated figures such as discounts, percentage allocations and credits. Verified details of transactions, including funds received and total account balances. Coded the general ledger and processed vendor invoice payments. Deposited third party checks, as well as monthly reserve transfers. Coordinated approval processes of all accounts payable invoices. Managed the DTE account for the company on a daily basis and serviced over 80 clients per day.

Service ManagerJan 1998 to Sep 2004
Reliable Mechanical － Sterling Hts, MI
Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives. Coached and mentored staff members by offering constructive feedback and taking interest in their long-term career growth. Reviewed and approved billing invoices and expense reports. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and education. Rectified escalated accounts payable issues from employees and vendors. Researched and resolved billing and invoice problems. Coordinated and directed project meetings. Coordinated all department functions for team of 20 employees. Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

Education

High School Diploma, Business1987Sterling Heights High School － Sterling Height , MI, MacombCoursework in Business Administration and Organizational Development

Resume Overview

Companies Worked For:

J.E. Johnson, Inc.
Air Conditioning Engineers
SCSR Inc
Reliable Mechanical

School Attended

Sterling Heights High School

Job Titles Held:

Residential Service Manager
Service Manager
General/Operations Manager

Degrees

High School Diploma , Business 1987

Residential Service Manager Resume Example

Resume Score: 80%

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