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Residential Program Worker Resume Example

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RESIDENTIAL PROGRAM WORKER
Professional Summary

I am deeply passionate in the Addiction and Mental Health field. I thoroughly enjoy helping people better their lives. I am a Registered Psychotherapist and am working on getting my Addiction Counseling Certification. I excel in fast paced and critical situations. I want to excel and keep learning and growing.

Skills
  • Medication Administration
  • Effective communication
  • Basic housekeeping
  • Documentation and reporting
  • Personal safety and welfare
  • Daily task assistance
  • Basic math
  • Written Communication
  • MS Office
  • Training & Development
  • Data management
  • Compassion
  • Planning and Coordination
  • Leadership
  • Project Management
  • Passionate
  • Detail Oriented
  • Team Oriented
  • Client Oriented
Work History
Residential Program Worker, 02/2020 to 12/2021
Company Name – City, State
  • Reacted quickly and calmly in all emergency situations, adhering to all safety procedures and policies.
  • Interacted with residents to provide assistance, individualized attention and cultivate personal growth.
  • Detailed program operations and participant activities with comprehensive recordkeeping.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Responded to incidents by following company policies and submitting appropriate reports.
  • Administered medication to residents under direction of medical professionals to encourage wellness.
  • Conducted residential area safety checks and promoted security awareness to preserve order and discipline.
  • Engaged in games and sports recreational activities with residents to facilitate program plans.
  • Participated and implemented crisis intervention to manage threatening behavior and identify solutions.
  • Drafted incident reports and contacted local authorities for support and assistance in crisis situations.
  • Observed residents for unusual behavior and investigated causes to restore well-being.
  • Inspected resident rooms for adherence with facility policies and issued correction for non-compliance.
  • Oversaw day-to-day activities of residents in the facility.
  • Hiring Behavioral Health Technicians
  • Overseeing Onboarding of New hires.
  • Facilitating trainings and meetings for BHT's.
  • Weekly supervisions with BHT's.
  • New Patient intakes, including searches of person and belongings.
  • Completing COWS/CIWA on detox clients.
  • Working closely with detox nursing regarding client medication and care.
Behavioral Health Technician, 08/2019 to 02/2020
Company Name – City, State
  • Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
  • Facilitated on-site activities, support groups and outings for clients.
  • Performed client intake procedures according to internal standards for all new admissions.
  • Prepared and submitted daily reports to management.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Searched resident belongings prior to and during stays.
  • Conducted client rounds every 30 minutes to check on residents.
  • Treated clients and families with respect and dignity.
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
  • Charted on each patient daily.
  • Took and monitored vital signs, administered medications and managed patient behavior.
  • Applied interventions when necessary, including clients wanting to leave against medical advice (AMA).
Teller II, 03/2012 to 03/2019
Company Name – City, State
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
  • Sold cashier's checks, traveler's checks and money orders.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Maintained balancing record with 98% rate of accuracy.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Maintained friendly and professional customer interactions.
  • Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction ratings.
  • Executed wire transfers, stop payments and account transfers.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Handled various accounting transactions.
  • Coordinated daily cash reconciliation in high-volume location.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Advised clients on mortgage, education and personal loans.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Processed quarterly vault and ATM audits with zero error rate.
  • Maintained teller drawer to perform bank transactions.
  • Processed exchange and foreign currency.
  • Collected member loan payments.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Education
High School DiplomaKihei Charter School - City
Certifications
  • Licensed Psycho Therapist
  • Qmap
  • CPR/First Aid
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Resume Overview

School Attended

  • Kihei Charter School

Job Titles Held:

  • Residential Program Worker
  • Behavioral Health Technician
  • Teller II

Degrees

  • High School Diploma

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