Residential Program Worker Resume Example
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RESIDENTIAL PROGRAM WORKER
Professional Summary
I am deeply passionate in the Addiction and Mental Health field. I thoroughly enjoy helping people better their lives. I am a Registered Psychotherapist and am working on getting my Addiction Counseling Certification. I excel in fast paced and critical situations. I want to excel and keep learning and growing.
Skills
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Work History
Residential Program Worker, 02/2020 to 12/2021
Dickinson Center, Inc. – Ridgway , PA
Dickinson Center, Inc. – Ridgway , PA
- Reacted quickly and calmly in all emergency situations, adhering to all safety procedures and policies.
- Interacted with residents to provide assistance, individualized attention and cultivate personal growth.
- Detailed program operations and participant activities with comprehensive recordkeeping.
- Worked with clients to improve life choices and maximize benefits of programs.
- Responded to incidents by following company policies and submitting appropriate reports.
- Administered medication to residents under direction of medical professionals to encourage wellness.
- Conducted residential area safety checks and promoted security awareness to preserve order and discipline.
- Engaged in games and sports recreational activities with residents to facilitate program plans.
- Participated and implemented crisis intervention to manage threatening behavior and identify solutions.
- Drafted incident reports and contacted local authorities for support and assistance in crisis situations.
- Observed residents for unusual behavior and investigated causes to restore well-being.
- Inspected resident rooms for adherence with facility policies and issued correction for non-compliance.
- Oversaw day-to-day activities of residents in the facility.
- Hiring Behavioral Health Technicians
- Overseeing Onboarding of New hires.
- Facilitating trainings and meetings for BHT's.
- Weekly supervisions with BHT's.
- New Patient intakes, including searches of person and belongings.
- Completing COWS/CIWA on detox clients.
- Working closely with detox nursing regarding client medication and care.
Behavioral Health Technician, 08/2019 to 02/2020
Promises Addiction Treatment Center – Brentwood , TN
Promises Addiction Treatment Center – Brentwood , TN
- Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
- Facilitated on-site activities, support groups and outings for clients.
- Performed client intake procedures according to internal standards for all new admissions.
- Prepared and submitted daily reports to management.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Searched resident belongings prior to and during stays.
- Conducted client rounds every 30 minutes to check on residents.
- Treated clients and families with respect and dignity.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Charted on each patient daily.
- Took and monitored vital signs, administered medications and managed patient behavior.
- Applied interventions when necessary, including clients wanting to leave against medical advice (AMA).
Teller II, 03/2012 to 03/2019
City Of Detroit – Detroit , MI
City Of Detroit – Detroit , MI
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
- Sold cashier's checks, traveler's checks and money orders.
- Promoted products or services to each customer to consistently achieve sales targets.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Maintained balancing record with 98% rate of accuracy.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Maintained friendly and professional customer interactions.
- Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction ratings.
- Executed wire transfers, stop payments and account transfers.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Handled various accounting transactions.
- Coordinated daily cash reconciliation in high-volume location.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Advised clients on mortgage, education and personal loans.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Processed quarterly vault and ATM audits with zero error rate.
- Maintained teller drawer to perform bank transactions.
- Processed exchange and foreign currency.
- Collected member loan payments.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Education
High School DiplomaKihei Charter School - City
Certifications
- Licensed Psycho Therapist
- Qmap
- CPR/First Aid
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Resume Overview
School Attended
- Kihei Charter School
Job Titles Held:
- Residential Program Worker
- Behavioral Health Technician
- Teller II
Degrees
- High School Diploma
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