Residential & Package Assistant Manager Resume Example

Efficiently manage Promotional Goods sales in a specific territory at the highest recovery possible while maintaining turns at or above the targeted level while upholding Shaw's core values of honesty, integrity and passion. Perform managerial duties in the absence of the department manager.

Duties and Responsibilities:

· Manage territory as required by the Department Manager (inventory turns, return on full standard cost, CARP expenses, accounts billed, web orders, telephone usage)

· Travel in U.S. and abroad as necessary

· Maintain budgeted travel expenses

· Create a weekly report

· Create a monthly summary for Department Manager

· Handle all walk in customers during the absence of designated sales associate

· Manage sample reviews from R & D for PG styles with sales associates for color/product approval as well as color selection for greige goods on dropped styles

· Return all e-mails and phone calls within a 24 hour period

· Handle all incoming phone calls from individual line as well as incoming WATS line

· Make daily sales calls

· Create weekly e-mail specials with photos and inventory lists

· Monitor daily orders and shipments reports

· Maintain customer database (SFDC) by entering orders with pricing/style information

· Assist in creating and maintaining the departmental strategic plan

· Immediately confirm on-line orders with accounts

· Monitor weekly open order report

· Maintain gift log within HR Peoplesoft as well as hard copy to Management

· Adhere to corporate policies at and away from the work place

· Submit and monitor claims within a timely manner

· Develop and maintain customer relationships

· Create packages as needed to move large pockets of inventory

· Communicate specials to field sales staff and customers

· Attend departmental staff meetings and divisional full staff meetings as scheduled

· Develop and maintain relationships with internal staff and management

· Maintain records for those within our division that are CPR certified and schedule required recertification classes

· Maintain price lists as updated by management

· Assist in all other capacities as requested by management

· Manage department in absence of management

· Assist in training and motivation of sales associates

· Aggressively promote website

· Achieve I3 phone measurements / target

· Cross train in all departments of Promotional Goods

Key Results:

· Inventory Turns

· Return on Full Standard Cost

· CARP Expenses

· Accounts Billed

· Selling Expenses as a percent of Net Sales

· Website Orders

· Telephone Usage

Job Priorities:

Manage objectives (turns, recovery, CARP expenses, accounts billed, selling expenses, web orders, telephone usage)

Assist in managing, motivating and coaching staff

Communicate

Manage Inventory

Meet or exceed all objectives set by management