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residential package assistant manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Professional sales agent demonstrating a high level of ownership and initiative. Effective decision making and negotiation with excellent customer service through the sales process while maintaining Shaw's core values of honesty, integrity and passion.

Skills

.Shawnow.com

.MS Office

.MS Excel

.G Link

.Leaders For Life

.Leading For Results

.Core Leadership Pathway / Impacting Individuals

Experience
02/2004 to Current
Residential & Package Assistant Manager Shaw Industries City, STATE,

Efficiently manage Promotional Goods sales in a specific territory at the highest recovery possible while maintaining turns at or above the targeted level while upholding Shaw’s core values of honesty, integrity and passion. Perform managerial duties in the absence of the department manager.

Duties and Responsibilities:

· Manage territory as required by the Department Manager (inventory turns, return on full standard cost, CARP expenses, accounts billed, web orders, telephone usage)

· Travel in U.S. and abroad as necessary

· Maintain budgeted travel expenses

· Create a weekly report

· Create a monthly summary for Department Manager

· Handle all walk in customers during the absence of designated sales associate

· Manage sample reviews from R & D for PG styles with sales associates for color/product approval as well as color selection for greige goods on dropped styles

· Return all e-mails and phone calls within a 24 hour period

· Handle all incoming phone calls from individual line as well as incoming WATS line

· Make daily sales calls

· Create weekly e-mail specials with photos and inventory lists

· Monitor daily orders and shipments reports

· Maintain customer database (SFDC) by entering orders with pricing/style information

· Assist in creating and maintaining the departmental strategic plan

· Immediately confirm on-line orders with accounts

· Monitor weekly open order report

· Maintain gift log within HR Peoplesoft as well as hard copy to Management

· Adhere to corporate policies at and away from the work place

· Submit and monitor claims within a timely manner

· Develop and maintain customer relationships

· Create packages as needed to move large pockets of inventory

· Communicate specials to field sales staff and customers

· Attend departmental staff meetings and divisional full staff meetings as scheduled

· Develop and maintain relationships with internal staff and management

· Maintain records for those within our division that are CPR certified and schedule required recertification classes

· Maintain price lists as updated by management

· Assist in all other capacities as requested by management

· Manage department in absence of management

· Assist in training and motivation of sales associates

· Aggressively promote website

· Achieve I3 phone measurements / target

· Cross train in all departments of Promotional Goods

Key Results:

· Inventory Turns

· Return on Full Standard Cost

· CARP Expenses

· Accounts Billed

· Selling Expenses as a percent of Net Sales

· Website Orders

· Telephone Usage

Job Priorities:

Manage objectives (turns, recovery, CARP expenses, accounts billed, selling expenses, web orders, telephone usage)

Assist in managing, motivating and coaching staff

Communicate

Manage Inventory

Meet or exceed all objectives set by management

08/1999 to 02/2004
Lead Sales Agent Shaw Industries City, STATE,
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
04/1997 to 08/1999
Lead Debit Clerk Cost Accounting Shaw Industries City, STATE,

Received all New York Carpet World debit memos from IS department then distribute to appropriate departments according to type. Spoke with store managers daily with any problems concerning debit memos.

Performed deductions, paybacks, voids and reversals of all debit memos from vendors on the AS400 system. Maintained filing system of all hard copies. Maintained spreadsheet of all wholesale claim debit memos.

Deduct claim debits as received by the Claims Department.

12/1986 to 04/1997
Lead Billing / Freight Clerk Shaw Industries City, STATE,

Responsibilities included receiving daily billing system report. Calculate and key non-automated freight charges. Communicate freight rates over the phone to order department and claims department. Create additional billings for freight charges that were not billed. Maintain daily file of billing system reports. Measurement coordinator. Maintain measurements chart on sales tax report. Process government and JC Penny orders and invoices. Investigate freight problems for Billing Department.

Education and Training
Expected in 05/1982 to to
High School Diploma:
Northwest Whitfield County High School - Tunnel Hill, GA
GPA:
Expected in to to
: Computer Systems
Walker County Tech - Rocksprings, GA,
GPA:
Expected in to to
:
Dalton Junior College - Dalton, Ga,
GPA:

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Resume Overview

School Attended

  • Northwest Whitfield County High School
  • Walker County Tech
  • Dalton Junior College

Job Titles Held:

  • Residential & Package Assistant Manager
  • Lead Sales Agent
  • Lead Debit Clerk Cost Accounting
  • Lead Billing / Freight Clerk

Degrees

  • High School Diploma

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