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Residential Inspector Resume Example

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RESIDENTIAL INSPECTOR
Summary
Customer Service expert who cultivates positive customer relationships through clear and helpful communication and always gives 110% to anything that I do.
Experience
Residential Inspector Nov 2014 to Current
 Orkin Pest Control － Hickory, NC
  • Investigated and resolved customer inquiries and complaints.
  • Adhered to all confidentiality requirements.
  • Met all customer call guidelines including service levels, handled time and productivity.
  • Solved unresolved customer issues.
  • Promptly responded to inquiries and requests from prospective customers.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Fostered an environment which encouraged continual process improvements.
  • Helped to train and developed team members in accordance with company policies and procedures.
  • Maintained accurate records of customer account activity.
  • Sold company products and services.
  • Developed client relationships and earned a reputation for exceeding service standard goals.
  • Maintained up-to-date knowledge of product and service changes.
Key Man Jan 2011 to Nov 2014
 Terminix － Maiden, NC
  • Investigated and resolved customer inquiries and complaints.
  • Adhered to all confidentiality requirements.
  • Met all customer call guidelines including service levels, handled time and productivity.
  • Solved unresolved customer issues.
  • Promptly responded to inquiries and requests from prospective customers.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Fostered an environment which encouraged continual process improvements.
  • Helped to train and developed team members in accordance with company policies and procedures.
  • Maintained accurate records of customer account activity.
  • Sold company products and services.
  • Developed client relationships and earned a reputation for exceeding service standard goals.
  • Maintained up-to-date knowledge of product and service changes.
Chemical Technician/ Pouring Line Lead Person Sep 2008 to Dec 2010
 Hickory Springs Mfg － Conover, NC
  • Returned to my previous position at Hickory Springs Mfg.
  • after being contacted by my previous Supervisor.
Lead Driver Sep 2007 to Sep 2008
 Clark Tire － Conover, NC
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Adhered to all confidentiality requirements.
  • Solved unresolved customer issues.
  • Promptly responded to inquiries and requests from prospective customers.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Fostered an environment which encouraged continual process improvements.
  • Updated customer orders from start to finish in an accurate and timely manner.
  • Effective liaison between customers and internal departments.
  • Maintained accurate records of past due customer account activity.
  • Developed client relationships and earned a reputation for exceeding service standard goals.
  • Supervised, trained and developed team members in accordance with company policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed work flow to exceed quality service goals.
Chemical Assistant/Pouring Line Lead Person Aug 1999 to Sep 2007
 Hickory Springs Mfg － Conover, NC
  • Disassembled, reassembled and corrected changeovers.
  • Maintained counts and lifts, shifts and stocks materials and parts.
  • Tested electrical controls and components on the line.
  • Planned and paced work efficiently to meet daily, weekly, project or production goals.
  • Observed all safety policies and procedures.
  • Set up and tested monitors and calculators and recorded test data per engineering and quality specifications.
  • Closely inspected parts to ensure they were clean and free of contaminants.
  • Kept efficient time and material records.
  • Drafted standards and specifications for processes, facilities, products and tests.
  • Calibrated and maintained temperature, flow and pressure sensors.
  • Maintained compliance with DEC and EPA.
  • Supervised, trained and developed team members in accordance with company policies and procedures.
  • Set up standards for sampling analysis and data interpretation using effluent analysis.
  • Accurately inventoried chemicals and supplies.
  • Developed products and technologies that met product performance, quality and timing requirements.
Dairy Manager Nov 1994 to Aug 1999
 Harris Teeter － Newton, NC
  • Managed work flow to exceed quality goals.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Directly oversaw the overnight store operations, including issuing staff assignments and creating production lists.
  • Assisted the store team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
  • Verified all deliveries against invoices and completed shortage and overage reports.
  • Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
  • Developed knowledge about products and sales items to answer shoppers' questions.
  • Supervised, trained and developed team members in accordance with company policies and procedures.
  • Received, inspected and logged all products for accuracy of shipment, temperature and quality.
  • Prepared and maintained inventory records.
Education
Associate of Arts, Psychology 2012 Liberty University － Lynchburg, VA Psychology
Bachelor of Arts, Life Coaching 2014 Liberty University － Lynchburg, VA Life Coaching
Master of Arts, Executive Leadership 2016 Liberty University － Lynchburg, VA Executive Leadership
Accomplishments
  • Certifications:.
Skills
Attention to detail, calculators, Critical thinking, client, client relations, customer service, customer support, DEC, food safety, interpretation, inventory, Inventory control, ISO 9000, Mfg, materials, monitors, policies, problem solver, processes, quality, Quality assurance, Quick learner, safety, sales, Strategic, Supervisor, time management, workflow
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Resume Overview

Companies Worked For:

  • Orkin Pest Control
  • Terminix
  • Hickory Springs Mfg
  • Clark Tire
  • Harris Teeter

School Attended

  • Liberty University

Job Titles Held:

  • Residential Inspector
  • Key Man
  • Chemical Technician/ Pouring Line Lead Person
  • Lead Driver
  • Chemical Assistant/Pouring Line Lead Person
  • Dairy Manager

Degrees

  • Associate of Arts , Psychology 2012
    Bachelor of Arts , Life Coaching 2014
    Master of Arts , Executive Leadership 2016

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