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Residential Home Manager Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
To obtain a position within an organization that fully utilizes my customer service skills.
Education and Training
Expected in 2001 High School Diploma | Clinton High School, Clinton, TN GPA:
Accomplishments
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Product Sales.
  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Skill Highlights
Customer-oriented Adaptable Strong leader Schedule management Full service restaurant background Microsoft Office Supervisory skills Employee training and development
Professional Experience
05/2014 to Current Residential Home Manager Seven Hills Foundation | Holden, MA,
  • Maintained household inventory and maintenance schedules.
  • Checked mail, shopped for groceries and handled bill payments.
  • Coordinated overnight travel arrangements and accommodations.
  • Handled all aspects of vehicle maintenance.
  • Organized work projects around client's house.
  • Charted and recorded information in client files.
  • Tracked client movement on and off the unit by documenting times and destinations of clients.
  • Quickly responded to crisis situations when severe mental health and behavioral issues arose.
  • Documented all patient information including service plans, treatment reports and progress notes.
  • Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications.
  • Assisted clients in scheduling home visits and phone calls and monitored effectiveness of these activities.
  • Administered medication to patients presenting serious risk of danger to themselves and others.
11/2010 to 05/2014 Manager Howley Bread Group | Culpeper, VA,
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Database Maintenance Assisted in the managing of the company database and verified, edited and modified members' information.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Developed and maintained exceptional customer service standards.
  • Ensured proper cleanliness was maintained in all areas of the bar and front of house.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Carefully prepared weekly payroll to keep up with projected revenue for the week.
  • Worked closely with the chef and cooks to determine menu plans for special events or occasions.
05/2008 to 11/2008 Customer Service Representative Employment Solutions | Dallas, TX,
  • Provide Customer support to Members and Providers with Member Benefits/ Eligibility and Claim Status.
  • Follow up with Members and Providers with status of Claim Reviews.
  • Email/Fax information to Members, as needed.
2007 to 2008 Customer Service Jason's Deli | Frisco, TX,
  • Provide Initial call back to insurance request submitted online by consumers.
  • Keep records of all customer contacts and interactions.
  • Provide presale support for auto and home insurance.
  • Direct customers and potential customers to appropriate line of business.
10/2005 to 09/2006 Customer Care Representative Arthur J Gallagher & Co. | Bedford Hills, NY,
  • Provide Superior Customer Care and properly handle customer contacts.
  • Effectively handle consumer contacts regarding: Troubleshooting, System setup, Training, Pre-Sale, Accessory Sales, Warranty Repair/Replacement.
  • Document all contacts in CRM software, verifying customer contact information, place of purchase, product line, product, reason for call and resolution.
  • Place orders for replacement parts and accessories and transferring calls to pet provide, as needed.
  • Email/Fax information to consumers, as needed.
  • Utilize Product Guide, Petsafe.net, internet, and intranet to resolve consumer contacts.
09/2004 to 10/2005 Customer Service Representative Employment Solutions | Irving, TX,
  • Provide Customer support for all customer inquiries, issues and processing request.
  • Performs research and follow-ups as needed.
  • Performs adjustments to customer accounts as needed.
  • Resolves client request and inquiries or direct them toe the appropriate department.
Skills
.net, Benefits, concise, credit, CRM, Client, Customer Service, Customer Care, Customer support, Database, Email, Employee training, staff training, special events, Fax, insurance, inventory, managing, Microsoft Office, payroll, policies, quality, research, Sales, scheduling, Supervisory skills, supervisory, supervision, Technical Support, phone, Troubleshooting

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Resume Strength

  • Personalization
  • Target Job

Resume Overview

School Attended
  • Clinton High School
Job Titles Held:
  • Residential Home Manager
  • Manager
  • Customer Service Representative
  • Customer Service
  • Customer Care Representative
  • Customer Service Representative
Degrees
  • High School Diploma

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