residential home manager resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Problem-solving House Manager promoting more than 15 years' expertise successfully working for businesses in the medical field. Courteous and cordial with a desire to take on challenges at a new company. A dependable Supervisor in allocating and administering budgets, recruiting and evaluating staff and overseeing daily operations in group home residents. Resourceful and self-directed individual comfortable handling stressful situations with courtesy and respect. Dedicated to promoting safe, healthy and secure environment. Motivated to bring strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives.
Skills
Employee scheduling
Problem resolution
Relationship development
Team management
Organization
Supervision
Communications
Planning and coordination
Knowledgeable in Word and Excel
Issue and conflict resolution
Client documentation
Compassionate client care
Behavior redirection
Knowledge of state regulations
Care plan management
Meal preparation
Medication administration
Wound care
Experience
10/2010 to CurrentResidential Home ManagerSeven Hills Foundation | Mashpee, MA,
Resolved concerns regarding staff, residents and all aspects of care to maintain standards throughout group home.
Managed daily needs of individuals through budget management, menu planning, activity planning and transportation coordination.
Coordinated community activities to promote social skills and community participation.
Scheduled medical appointments with doctors and provided safe transportation for residents to and from all medical appointments.
Conversed with residents to promote social interaction and reinforce positive behaviors.
Organized proper transportation for clients to and from appointments, educational and extracurricular activities.
Supervised staff training and development by acting as role model and instructing staff on how to appropriately interact with residents.
Assisted residents by educating individuals on life and social skills, daily hygiene and nutrition.
Requested and identified specialized services for residents such as physical therapy, psychological testing and vocational assessments.
Monitored performance staff members to gauge work efficiency and improve overall productivity.
Trained new staff members and created staff schedules.
Communicated with families or advocates to discuss resident needs and progress.
Assisted residents by educating individuals on life and social skills, daily hygiene and nutrition.
Maintained records for resident funds, bank accounts and assisted in paying monthly bills
Assisted in updating, developed and implementing individual service plans
Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
Laundered clothing and bedding and changed linens to prevent spread of infection.
Helped clients maintain daily living standards by assisting with personal hygiene needs.
Ambulated individuals with safe and effective strategies around home, public and medical locations.
Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
Helped clients with personal needs from exercise to bathing and personal grooming.
Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Coordinated with doctors and registered nurses to develop care plans for patients.
Supervised medication administration, personal hygiene and other activities of daily living.
07/2009 to 10/2010Customer Service CashierKroger | Westerville, OH,
Operated cash register by swiping barcode items across electronic scanner to record price and collect payment.
Processed credit card, EBT and gift certificate payments in electronic computer systems.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Greeted customers and responded to informational requests.
Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Helped customer locate and select appropriate merchandise throughout store.
Answered phone calls to assist customers with questions and orders.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Learned roles of other departments to provide coverage and keep store operational.
Processed returned items in accordance with store policy.
Resolved issues with cash registers, card scanners and printers.
Trained new team members in cash register operation, stock procedures and customer service.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Resolved issues regarding customer complaints and escalated worsening concerns to Guest Service Team Lead for remediation.
04/2007 to 04/2009Direct Care WorkerOpen Systems Healthcare | Fort Pierce, FL,
Ambulated individuals with safe and effective strategies around home, public and medical locations.
Monitored vital signs and medication use, documenting variances and concerning responses.
Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
Laundered clothing and bedding and changed linens to prevent spread of infection.
Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
Monitored and reported clients' progress.
Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Improved patient outlook and daily living through compassionate care.
Maintained clean and well-organized environment to promote client happiness and safety.
Planned and prepared nutritious meals and snacks to meet special client diets such as as diabetic, low sodium and high protein.
Reported concerns to supervisor to maintain optimal care for all client needs.
Fostered independence in disabled individuals while closely monitoring safety at all times.
Supervised medication administration, personal hygiene and other activities of daily living.
Implemented group activities, improving resident and staff engagement.
Education and Training
Expected in 06/2006 to to GED | Pittsburgh Job Corp, Pittsburgh, PA, GPA:
Expected in 06/2006 to to | Certified Nursing AssitantPittsburgh Job Corp, Pittsburgh, PA, GPA:
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