Residential Director resume example with 7+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Client-focused Residential Director with over 6 years of demonstrated ability in delivering mission-oriented results. Offering outstanding communication and cross-culture team management skills with exceptional reliability and drive to contribute to positive outcomes for individuals. Hardworking employee skilled in promoting supportive, caring environment for individuals and Staff Members. Maintains composure, diplomacy and efficiency in all situations.
Skills
Discipline Administration
Administration and Reporting
Staff Management
Problem solving
Case Management
Implementing Policies and Procedures
Community Outreach
Multi-Operations Management
Compliance Enforcement
Human Resources Department Processes
Education
MHACBOOregon, Expected in 2015 ā āQualified Mental Health Associate: - GPA:
Sunset High SchoolPortland, ORExpected in 2006 ā āHigh School Diploma: - GPA:
Work History
Seven Hills Foundation - Residential Director Groton, MA, 01/2020 - Current
Responsible for overseeing day-to-day operations of Residential Home. including medical treatment, social activities, nutrition, hygiene and more.
Responsible for supervising, implementing, coordinating, and managing resident care as well as help develop resident care plans to ensure they are appropriate, followed properly, and updated regularly considering their individual needs, preferences, available resources and in accordance with all applicable laws, regulations, and policies and procedures.
Serve as point of contact for residents, their families and outside agencies that may be involved in their care.
Responsible for promoting positive relations between residents and staff.
Responsible for hiring new staff members and ensuring that current employees are properly trained to perform their jobs effectively
Maintain current and complete employee files
Responsible for evaluating performance of Direct Care staff and Management
Provide regular, documented, and specific feedback about performance to Direct Support Professionals both positive and critical
Midpen Housing Corporation - Services Coordinator Daly City, CA, 09/2018 - 01/2020
Facilitated services for caseload of up to 70 Individuals experiencing developmental and intellectual disabilities, meeting with families, assess support needs, and develop service plans.
Assisted Individuals with transitioning into new living environment and maintained strong relationships with them.
Assisted with overseen client services by making visits to monitor such services, communicating with vital team members, attending ISP meetings, and coordinating other meetings to discuss and improve services.
Participated in on-site visits, review progress notes and incident reports submitted by DSPs, create monthly progress reports for case management, and train DSPs. Regular attendance and participation at quality improvement meetings is also expected.
Provided expertise in I/DD services in a variety of ways including review of DHS transmittals and assisting in implementing new rules, advising DSPs and clients on best practices in urgent and crisis situations.
Assisted as needed with other case management activities including creating and maintaining client records, new client assessments and admittance paperwork.
Collaborated with diverse audiences, specifically racially, ethnically, and socioeconomically diverse communities through a variety of different mediums, including but not limited to: telephone, email, mail, in-person, and in virtual settings.
Res-Care, Inc. - Residential Program Administrator Seattle, WA, 06/2015 - 09/2018
Responsible for overseeing day-to-day operations of residential Home. including medical treatment, social activities, nutrition, hygiene and more.
Responsible for supervising, implementing, coordinating, and managing resident care as well as help develop resident care plans to ensure they are appropriate, followed properly, and updated regularly considering their individual needs, preferences, available resources and in accordance with all applicable laws, regulations, and policies and procedures.
Serve as point of contact for residents, their families and outside agencies that may be involved in their care.
Responsible of hiring new staff members and ensuring that current employees are properly trained to perform their jobs effectively
Responsible for evaluating performance of Direct Care staff and Management
Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Structured staff schedule, consistent with contracted hours for the home, with attention to twenty-four (24) hour coverage, staff/consumer ratios, overtime, special staffing requirements
Responsible for communicating information to all Direct Support Professionals members, on a regular basis and as needed in a clear, concise, understandable manner
Alternative Services - House Manager City, STATE, 04/2014 - 03/2015
Provide regular, documented, and specific feedback about performance to Direct Support Staff both positive and critical
Maintained current and complete employee files.
Consistently implemented Company personnel policies
Structured staff schedule, consistent with contracted hours for the home, with attention to twenty-four (24) hour coverage, staff/consumer ratios, overtime, special staffing requirements
Listened and responded to concerns expressed by home and other staff members
Responsible for communicating information to all Direct Support Professionals members, on a regular basis and as needed in a clear, concise, understandable manner
Monitored Direct Support Staff duties and implementation of active treatment programs and plans.
Provide a safe, healthy, clean, and attractive home environment
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