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Residential Director resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Client-focused Residential Director with over 6 years of demonstrated ability in delivering mission-oriented results. Offering outstanding communication and cross-culture team management skills with exceptional reliability and drive to contribute to positive outcomes for individuals. Hardworking employee skilled in promoting supportive, caring environment for individuals and Staff Members. Maintains composure, diplomacy and efficiency in all situations.

Skills
  • Discipline Administration
  • Administration and Reporting
  • Staff Management
  • Problem solving
  • Case Management
  • Implementing Policies and Procedures
  • Community Outreach
  • Multi-Operations Management
  • Compliance Enforcement
  • Human Resources Department Processes
Education
MHACBO Oregon, Expected in 2015 Qualified Mental Health Associate : - GPA :
Sunset High School Portland, OR Expected in 2006 High School Diploma : - GPA :
Work History
Seven Hills Foundation - Residential Director
Groton, MA, 01/2020 - Current
  • Responsible for overseeing day-to-day operations of Residential Home. including medical treatment, social activities, nutrition, hygiene and more.
  • Responsible for supervising, implementing, coordinating, and managing resident care as well as help develop resident care plans to ensure they are appropriate, followed properly, and updated regularly considering their individual needs, preferences, available resources and in accordance with all applicable laws, regulations, and policies and procedures.
  • Serve as point of contact for residents, their families and outside agencies that may be involved in their care.
  • Responsible for promoting positive relations between residents and staff.
  • Responsible for hiring new staff members and ensuring that current employees are properly trained to perform their jobs effectively
  • Maintain current and complete employee files
  • Responsible for evaluating performance of Direct Care staff and Management
  • Provide regular, documented, and specific feedback about performance to Direct Support Professionals both positive and critical
Midpen Housing Corporation - Services Coordinator
Daly City, CA, 09/2018 - 01/2020
  • Facilitated services for caseload of up to 70 Individuals experiencing developmental and intellectual disabilities, meeting with families, assess support needs, and develop service plans.
  • Assisted Individuals with transitioning into new living environment and maintained strong relationships with them.
  • Assisted with overseen client services by making visits to monitor such services, communicating with vital team members, attending ISP meetings, and coordinating other meetings to discuss and improve services.
  • Participated in on-site visits, review progress notes and incident reports submitted by DSPs, create monthly progress reports for case management, and train DSPs. Regular attendance and participation at quality improvement meetings is also expected.
  • Provided expertise in I/DD services in a variety of ways including review of DHS transmittals and assisting in implementing new rules, advising DSPs and clients on best practices in urgent and crisis situations.
  • Assisted as needed with other case management activities including creating and maintaining client records, new client assessments and admittance paperwork.
  • Collaborated with diverse audiences, specifically racially, ethnically, and socioeconomically diverse communities through a variety of different mediums, including but not limited to: telephone, email, mail, in-person, and in virtual settings.
Res-Care, Inc. - Residential Program Administrator
Seattle, WA, 06/2015 - 09/2018
  • Responsible for overseeing day-to-day operations of residential Home. including medical treatment, social activities, nutrition, hygiene and more.
  • Responsible for supervising, implementing, coordinating, and managing resident care as well as help develop resident care plans to ensure they are appropriate, followed properly, and updated regularly considering their individual needs, preferences, available resources and in accordance with all applicable laws, regulations, and policies and procedures.
  • Serve as point of contact for residents, their families and outside agencies that may be involved in their care.
  • Responsible of hiring new staff members and ensuring that current employees are properly trained to perform their jobs effectively
  • Responsible for evaluating performance of Direct Care staff and Management
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Structured staff schedule, consistent with contracted hours for the home, with attention to twenty-four (24) hour coverage, staff/consumer ratios, overtime, special staffing requirements
  • Responsible for communicating information to all Direct Support Professionals members, on a regular basis and as needed in a clear, concise, understandable manner
Alternative Services - House Manager
City, STATE, 04/2014 - 03/2015
  • Provide regular, documented, and specific feedback about performance to Direct Support Staff both positive and critical
  • Maintained current and complete employee files.
  • Consistently implemented Company personnel policies
  • Structured staff schedule, consistent with contracted hours for the home, with attention to twenty-four (24) hour coverage, staff/consumer ratios, overtime, special staffing requirements
  • Listened and responded to concerns expressed by home and other staff members
  • Responsible for communicating information to all Direct Support Professionals members, on a regular basis and as needed in a clear, concise, understandable manner
  • Monitored Direct Support Staff duties and implementation of active treatment programs and plans.
  • Provide a safe, healthy, clean, and attractive home environment

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Resume Overview

School Attended

  • MHACBO
  • Sunset High School

Job Titles Held:

  • Residential Director
  • Services Coordinator
  • Residential Program Administrator
  • House Manager

Degrees

  • Qualified Mental Health Associate
  • High School Diploma

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