Residential Counselor Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:


Reliable residential support professional,capable of support students in navigating and integrating with society and all aspects of life. A compassionate linkage to Health program. I am a specialist in care delivery to at-risk populations. Exceptional ability to build relationships with clients. Known for having strong communication and interpersonal skills.

  • Microsoft office suite and internet; light typing abilities.
  • Budget, Reporting
  • Business Administration, Safety
  • Business Management, Sales
  • Business Planning, Scheduling
  • Cash handling, Self-motivated
  • Cashier, Staffing
  • Coach, Strategic
  • Cost control, Supervisory skills
  • CPR, Teaching
  • CPT, Team player
  • Credit, Technician
  • Excellent customer service, Typing
  • Data collection
  • Data Entry
  • First Aid
  • Food safety
  • Hiring
  • ICD-9
  • Insurance
  • Inventory
  • IP
  • Leadership Skills
  • Marketing
  • Medical Coding
  • Medical terminology
  • Medication Administration
  • Administer medication
  • Meetings
  • Microsoft office suite
  • Multi-tasking
  • Payroll
  • Performance reviews
  • Pharmacy Tech
  • Pharmacy Technician
  • Profit
  • Progress
  • Promotion
  • Quality
  • Recruitment
  • Expense reporting
  • Data entry
  • Payments posting
  • Care Coordination
  • Accounts payable
  • Cash register operations
Residential Counselor Manager, 09/2012 to Current
Supportive Concepts For Families Reading, PA,
  • Create, implement, and revise Individualized Plans (IP) for each customer.
  • Train all staff on customer needs, house procedures, and company procedures.
  • Coordinate IP meetings for the customer as needed (annual or interim).
  • Ensure that all documents are completed daily and in a timely manner (fire drills, menus, maintenance requests, house logs, Behavior Plans (BP), Medication Administration Record (MAR), and Physician's Medical Orders Form.
  • Schedule customer recreational activities.
  • Liaison between customer, family, and company.
  • Review and approve staff time-sheets, and employee evaluations.
  • Administer medication.
  • Prepared written reports for clients based upon project specifics.
  • Developed strong expertise and knowledge through participation in seminars and workshops.
  • Maintained confidential records on patient treatments and diagnosis to alleviate possible data breaches.
  • Translated written documentation and notes into emails and other types of correspondence.
  • Wrote agendas and notes and sent out automatic notifications for upcoming meetings.
Residential House Manager, 09/2010 to 09/2012
Shorehaven Inc City, STATE,
  • Provide safe, reliable, and effective services and supports to the residents in a group home environment.
  • Ensuring staff provides residents with the one-to-one supports needed including personal care, behavioral support, and/or follow along support needed to empower the residents to maintain within the community.
  • Prepare, administer, and chart medications given to residents.
  • Responsible for in house training, performance reviews, incident reporting, and overall house function.
  • Administered CPR and other life-saving techniques on patients in cardiac arrest.
  • Reconciled bank statements and credit cards monthly.
  • Developed and deepened relationships with residents and fellow staff.
  • Entered data into spreadsheets, documents and databases, maintaining accuracy.
  • Completed daily resident welfare checks and coordinated with facility staff to ensure resident needs were met.
  • Monitored and maintained quality standards by implementing process improvements.
  • Recorded patient vital signs, documenting all information into medical charts.
Coordinator Associate, 05/2009 to 07/2010
The Arc Of Northern Chesapeake City, STATE,
  • Assist individuals in meeting their goals as described in their strategic plan and daily life functions to ensure the best quality of life.
  • Manage contract employees.
  • Provided training on a variety of procedures and reporting including writing objectives, teaching plans, data collection, behavior plans, monthly incident, and physical management reports, and medication documents and reviews.
  • Develop and execute group activities where the individuals can build partnership and community connections with opportunities to gain independence and social skills.
  • Ensure that all individuals receive the physical, mental, and emotional health treatment needed.
  • Responsible for staffing, shift coverage, time-off approval, training, budget, performance reviews, individuals and house spending allowances, house function, meeting, verifying and approving payroll.
Education and Training
Certificate, Pharmacy Technician: , Expected in 2006
Baltimore City Community College - Baltimore, MD
Certified Restaurant Management : , Expected in 04/1993
Hamburger University - Chicago, IL,
Certificate, Business Administration: , Expected in 11/1992
Keystone Job Corp - 235 W Foothills Dr Drums PA ,
: Business And Managerial Economics, Expected in
Community College of Baltimore - 2901 Liberty Heights Avenue Baltimore, Md,

30 Credits, Business Management

High School Diploma: , Expected in 05/1990
Northwestern Senior High School - 6900 Park Heights Ave, Baltimore Md ,
Activities and Honors
  • Maryland Certified Medical Technician
  • Certified in CPR and First Aid Adult and Infants
  • References
    References upon request

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    Resume Overview

    School Attended
    • Baltimore City Community College
    • Hamburger University
    • Keystone Job Corp
    • Community College of Baltimore
    • Northwestern Senior High School
    Job Titles Held:
    • Residential Counselor Manager
    • Residential House Manager
    • Coordinator Associate
    • Certificate, Pharmacy Technician
    • Certified Restaurant Management
    • Certificate, Business Administration
    • High School Diploma