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residential counselor direct care worker resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Enthusiastic and eager to help when called upon.

Results-focused  in building productive relationships and strong support networks with co-workers, Employer and clients/customers.

Energetic and always driven to continue to learn and grow professionally to be  most effective . Able to understand and implement new technologies and teaching strategies.

Excellent at working with different personalities under different environment and circumstances and  styles.

 Hardworking and flexible willing to undertake difficult tasks and set goals.

Effective in Time  management and punctuality, tidiness and clean working environment.

Skills
  • Ensured compliance with all sanitation and safety requirements.
  • Basic administrative knowledge
  • Detail-oriented
  • People-oriented
  • Active listening skills
  • Natural leader
  • Friendly demeanor
  • Strong work ethic
  • Excellent communication skills
  • Client/Customer-oriented
  • Under and respect cultural diversity
  • Data entry
  • Goal-oriented
  • Fluent in English
  • Outstanding interpersonal skills
  • Personable
  • Motivated team player
  • Computer literate
  • Employee relations
Work History
Residential Counselor/Direct Care Worker, 04/2019 to Current
PetcoSalina, KS,
  • Kept clients mentally alert by entertaining, conversing and reading aloud to patients.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Kept household areas clean and well-stocked, ran errands, managed laundry.
  • Provided safe mobility support to help clients move around personal and public spaces.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting clients.
  • Kept close eye on clients and tracked behaviors to keep healthcare supervisor well-informed.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Used computers and record books to maintain records of services performed and apparent condition of patients.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Developed rapport to create safe and trusting environment for care.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Remained alert to problems or health issues of clients and competently responded.
Cashier Sales Associate, 06/2018 to 01/2019
Meadowbrook Insurance Group, Inc.Overland Park, KS,


  • Entered all sales into the cash register to ensure purchases were accurately recorded.
  • Performed sales transactions in a timely fashion.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Contributed to team success by exceeding team sales goals by 90%.
Customer Service And Maintenance , 08/2015 to 01/2018
INDYLAND LAUNDROMATCity, STATE,
  • Assisted  customers by answering questions and  responding to inquiries.
  • made  sure washers and dryers kept clean and operative
  • priced and stocked detergents and fabric sheets at the counter for customers purchases
  • made sales and reports on all detergents, fabric sheets and laundry bags.
  • checked and documented  all incoming and return detergents (including damaged goods ).  
Assistant Underwriter, 07/2011 to 03/2015
AFRICAN INSURANCE CORPORATION OF LIBERIACity, STATE,
  • Supported review, acceptance or denial of new or renewal business.
  • Met with customers, agents and brokers to negotiate coverage, price and service delivery.
  • Calculated group and individual renewal rates based on customers’ background, industry and demographic information.
  • Responded to customer requests via telephone and email.
  • Reviewed, classified, coded and rated applications.
  • Entered details such as payments, account information and call logs into the computer system.
  • Copied, logged and scanned supporting documentation.
  • Tracked the progress of all outstanding insurance claims.
  • Met with prospective customers and business owners in homes, businesses and other settings.
  • Contributed ideas and offered constructive feedback at weekly sales and training meetings.
  • Collected all premiums on or before effective date of coverage.
  • Calculated premiums and established payment methods for sales.
  • Calculated quotes and educated potential clients on insurance options.
  • Processed  invoices each day and mailed documentation to clients.
Education
Bachelor of Arts: Human Services, Expected in 05/2023
Harcum College - Bryn Mawr, PA.,
GPA:
CERTIFICATE: PROPERTY MANAGEMENT; FIRE AND ALLIED PERILS , Expected in 2014
GHANA REINSURANCE - MONROVIA, LIBERIA,
GPA:
HIGH SCHOOL DIPLOMA: COMMERCE FACULTY , Expected in 2008
SAINT ANDREWS SECONDARY SCHOOL (UCC BO) - BO CITY, SIERRA LEONE
GPA:
  • Majored in FINANCIAL ACCOUNTING, BUSINESS MANAGEMENT, ECONOMICS & COMMERCE
  • Elected as School Prefect in 2007-8
CERTIFICATE: Computer Science( MICROSOFT/WORD WINDOWS, Expected in 2005
METHODIST YOUTH RESOURCE CENTER - BO CITY , SIERRA LEONE
GPA:
CERTIFICATE : REPRODUCTIVE HEALTH LITERACY, Expected in 2002
AMERICAN REFUGEE COMMITTEE (ARC INTERNATIONAL ) - GUINEA,
GPA:
  • Courses: Anatomy and Physiology (Male & Female reproductive organs)
  • Safe Drinking Water
  • Safe Motherhood
  • Emergency Obstetrics
  • Family Planning (methods)
  • Emergency Contraception
  • STD's, HIV/AIDS
  • Gender Based violence

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Resume Overview

School Attended

  • Harcum College
  • GHANA REINSURANCE
  • SAINT ANDREWS SECONDARY SCHOOL (UCC BO)
  • METHODIST YOUTH RESOURCE CENTER
  • AMERICAN REFUGEE COMMITTEE (ARC INTERNATIONAL )

Job Titles Held:

  • Residential Counselor/Direct Care Worker
  • Cashier Sales Associate
  • Customer Service And Maintenance
  • Assistant Underwriter

Degrees

  • Bachelor of Arts
  • CERTIFICATE
  • HIGH SCHOOL DIPLOMA
  • CERTIFICATE
  • CERTIFICATE

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