Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dedicated residential counselor with over five years of experience working in mental health care support and advocacy organizations. Skilled in situational assessments, harm-reduction strategies, effective public and interpersonal communication. Proficient at crisis intervention, strengths-based, and youth-centered care in collaboration with other members of clinical care team. Demonstrates psycho-social assessment, treatment planning, and cultural responsiveness.

Expected in 05/2021 Bachelor of Arts | Psychology Mills College, Oakland, CA GPA:
  • Dean's Scholarship Recipient
  • Academic Honors
  • Psychology Club Treasurer

Cumulative GPA: 3.3 (As of Fall 2020)

08/2019 to Current Residential Counselor Carelink | Crum Lynne, PA,
  • Recognized for ability to influence clients through effective case management, relationship building, and strengthening transitions back to families for at-risk youth.
  • Manages and trains Americorps Assistant Residential Counselors to appropriately provide support and oversight to housed clients.
  • Provides client service coverage at our agency-partnered youth health clinic.
  • Autonomously responds to crisis situations quickly to de-escalate clients and immediately determine level of assistance needed.
  • Recognized by management for initiating and maintaining follow-up aftercare with discharged clients, their guardians, and community personnel to discuss new developments, misbehavior, and concerns.
  • Independently evaluates clients to determine potential need to transfer to specialized inpatient mental health facilities.
  • Delivers consistent quality performance serving as an active member of the Child and Family Team (CFT) meetings advocating for housed clients.
  • Initiated policy change to facilitate ongoing gender identity affirmation within agency's documentation system.
  • Plays an instrumental role in expansion of diversity facility offerings, as the sole Queer and Gender-Nonconforming residential counselor, who is employed full-time to deepen rapport with clients who share LGBTQ identity.
  • Successfully conducts impromptu family meetings when LMFTs/LPCCs are unavailable to ensure positive discharge plan for youth and family.
  • Provides presentations during staff meetings of valuable information gained from training workshops attended.
12/2015 to 09/2019 Public Speaker On Lok Senior Health Service | Fremont, CA,
  • Promoted agency's mission and shared important messages of empowerment, advocacy, and personal stories of recovery to over 50+ groups of attendees in various venues.
  • Demonstrated active listening and effective communication skills to synergize activities, discussions, and informative videos into conversational presentations.
  • Presented annually at the NAMI New Hampshire Conference and participated as an active workshop panel member.

Online Support Group Facilitator

  • Administrated online support group for young adults living with mental health conditions to provide an empathetic and non-judgemental space for support, resources, and helpful community programs.
  • Utilized dual-roles to integrate motivational anecdotes, lead group discussions as a peer who shared similar lived experiences, and provide support and guidance to young adults & families.
  • Modeled strength, fostered experiences as a group, and welcomed members' power and comradery as a group to offer a unique emotional identification through using a peer support role.
  • Offered individualized and caring support to troubled group members via direct messaging.
  • Coordinated referrals for youth to internal agency services and external community resources to assist with coping during times of increased stress.

Event Planning Assistant

  • Orchestrated program flyers, promotional packages, and new merchandise designs for annual NAMIWalks NH.
  • Successfully conducted grant applications to receive fundraising for services, education programs, suicide prevention trainings, and advocacy opportunities provided by NAMI NH.
03/2019 to 08/2019 Behavioral Therapist Lhc Group | Mooresville, NC,
  • Identified and analyzed delays in client progression toward set goals and implemented optimum changes to stimulate client success, in collaboration with client's family and other team members.
  • Provided training overlaps with other behavior therapists to instruct behavioral interventions to teach social skills, daily living skills, and communication to build on individual child's strengths to participate in their community and school settings using principles of Applied Behavioral Analysis.
  • Received recognition from supervisor for creating a positive and therapeutic environment for clients, creatively helping develop new strategies for the clients to transition smoothly to new behavior plans, and helping numerous clients in their growth and supporting their families with resources.
  • LGBTQ+ services
  • Public speaking
  • Peer support group facilitation
  • Cultural humility
  • Motivational Interviewing (MI)
  • Confidential documentation of service plans, progress notes, discharge into CSM software
  • Crisis intervention
  • In-depth experience and fluency with Child Protective Services (CPS)
  • Interpersonal communication
  • Working with houseless and dual-diagnosed populations
  • Trauma-informed care
  • Harm-reduction strategies

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School Attended

  • Mills College

Job Titles Held:

  • Residential Counselor
  • Public Speaker
  • Behavioral Therapist


  • Bachelor of Arts

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