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Residential Counselor Resume Example

Resume Score: 100%

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RESIDENTIAL COUNSELOR
Highlights
Fifteen years of experience supporting small to large-sized offices. Committed to working with diverse populations, specifically individuals with disabilities. Excellent interpersonal and communication skills in one-to-one and in group settings. Results-oriented, effective in decision-making and problem solving. Dedicated, reliable team player. Outgoing, helpful, and sensitive to the needs of others. Highly motivated, well-organized professional with a record of improving efficiency in the work setting. Strong background in all aspects of administrative support and customer service. COMPUTER SKILLS Microsoft Word, Excel, Outlook, and PowerPoint
Accomplishments
3.8 G.P.A.; Phi Beta Delta Honor Society; Dean's List; Human Services Student Association; Substance Abuse Awareness & Prevention Student Association; Soroptomist Scholarship; Bobbe Browning Scholarship; Facilitated the first annual CSUF Dream-a-thon Event to benefit AB540 Undocumented Students; 12 units in Child/Human Growth & Development including Child Abuse
Experience
Residential Counselor
May 2012 to Current
Crittenton Services - Fullerton, CA
  • Provide direct care and supervision of daily activities for at-risk clients involved in the probationary system and/or Department of Children and Family Services.
  • Serve clients with mental health issues and learning disabilities by providing support to their growth and development.
  • Assist in the organization and supervision of student services provided to clients to ensure efficiency of the program.
  • Resolve complex problems to assure student success and overall success in residential program.
  • Facilitate daily group meetings and weekly Domestic Violence mental health group meetings.
  • Write daily documentation of clients' behavior and update clients' progress to ensure accuracy of records.
  • Give direct help to clients where needed by modeling, instructing, and assisting with tasks.
  • Work closely with all departments to assist in providing enriched individual treatment plans.
  • Complete legal documents such as Special Incident Reports and verify for accuracy.
  • Participate in quarterly Continuous Quality Improvement committee meetings.
  • Maintain a professional environment that is consistent with existing contracts, licensing regulations, and established policies.
Account Manager
January 2007 to January 2008
Barlocker Insurance Services, Inc - Woodland Hills, CA
  • Managed small to mid-sized commercial accounts.
  • Marketed, processed, and serviced new and renewal business.
  • Assisted senior account manager on large-sized accounts by marketing, processing, and servicing new and renewal business.
  • Maintained knowledge of office methods, procedures, and practices.
Account Associate
January 2002 to January 2007
Grosslight Insurance, Inc - Los Angeles, CA
  • Assisted in day to day correspondence between insurance carriers and clients.
  • Processed endorsements, certificates and evidences of insurance.
  • Reviewed policies for accuracy of coverages and premiums.
  • Scanned, faxed, and emailed completed submissions to carriers.
Account Manager/Underwriting Assistant/Administrative Assistant/Receptionist
January 1993 to January 2002
Sander A. Kessler & Associates - Santa Monica, CA
  • Performed complex administrative duties.
  • Organized and managed daily activities to ensure efficient operations.
  • Evaluated and processed insurance applications.
  • Verified data for accuracy, completeness and compliance within established procedures.
  • Rated policies on-line and calculated loss ratios.
  • Acquired extensive experience on a multi-line phone system.
  • Successfully resolved customer concerns ensuring returned business.
  • Scheduled appointments, meetings, calendar of activities, and coordinated travel arrangements.
  • Experienced in the use and troubleshooting of office equipment including computers, scanners, fax, and copy machines.
Education
BS : Human ServicesCalifornia State UniversityBS in Human Services, Mental Health Track May 2012 California State University, Fullerton 3.8 G.P.A.; Phi Beta Delta Honor Society; Dean's List; Human Services Student Association; Substance Abuse Awareness & Prevention Student Association; Soroptomist Scholarship; Bobbe Browning Scholarship; Facilitated the first annual CSUF Dream-a-thon Event to benefit AB540 Undocumented Students; 12 units in Child/Human Growth & Developmentincluding Child Abuse
Certifications
CFS CPR Emergency Response Domestic Violence
Affiliations
3.8 G.P.A.; Phi Beta Delta Honor Society; Dean's List; Human Services Student Association; Substance Abuse Awareness & Prevention Student Association; Soroptomist Scholarship; Bobbe Browning Scholarship; Facilitated the first annual CSUF Dream-a-thon Event to benefit AB540 Undocumented Students; 12 units in Child/Human Growth & Development including Child Abuse
Skills
Account Manager, Administrative Assistant, Arrangements, Loans, Multi-line, Multi-line Phone, Multi-line Phone System, Operations, Phone System, Receptionist, Travel Arrangements, Underwriting, Clients, Associate, Correspondence, Mental Health, Contracts, Documentation, Legal Documents, Progress, Accounts By, Commercial Accounts, Marketing, Administrative Support, Coaching, Cpr, Cpr/, Customer Service, Emergency Response, Excel, Microsoft Word, Outlook, Powerpoint, Problem Solving, Retail Sales, Social Services, Team Player, Therapy, Time Management, Training, Word
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Crittenton Services
  • Barlocker Insurance Services, Inc
  • Grosslight Insurance, Inc
  • Sander A. Kessler & Associates

School Attended

  • California State University

Job Titles Held:

  • Residential Counselor
  • Account Manager
  • Account Associate
  • Account Manager/Underwriting Assistant/Administrative Assistant/Receptionist

Degrees

  • BS : Human Services

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