Residential Counselor Resume Example Vinfen

RESIDENTIAL COUNSELOR

Highlights

Fifteen years of experience supporting small to large-sized offices. Committed to working with diverse populations, specifically individuals with disabilities. Excellent interpersonal and communication skills in one-to-one and in group settings. Results-oriented, effective in decision-making and problem solving. Dedicated, reliable team player. Outgoing, helpful, and sensitive to the needs of others. Highly motivated, well-organized professional with a record of improving efficiency in the work setting. Strong background in all aspects of administrative support and customer service. COMPUTER SKILLS Microsoft Word, Excel, Outlook, and PowerPoint

Accomplishments

3.8 G.P.A.; Phi Beta Delta Honor Society; Dean's List; Human Services Student Association; Substance Abuse Awareness & Prevention Student Association; Soroptomist Scholarship; Bobbe Browning Scholarship; Facilitated the first annual CSUF Dream-a-thon Event to benefit AB540 Undocumented Students; 12 units in Child/Human Growth & Development including Child Abuse

Experience

Residential Counselor
May 2012 to CurrentVinfen － Mattapan , MA

Provide direct care and supervision of daily activities for at-risk clients involved in the probationary system and/or Department of Children and Family Services.
Serve clients with mental health issues and learning disabilities by providing support to their growth and development.
Assist in the organization and supervision of student services provided to clients to ensure efficiency of the program.
Resolve complex problems to assure student success and overall success in residential program.
Facilitate daily group meetings and weekly Domestic Violence mental health group meetings.
Write daily documentation of clients' behavior and update clients' progress to ensure accuracy of records.
Give direct help to clients where needed by modeling, instructing, and assisting with tasks.
Work closely with all departments to assist in providing enriched individual treatment plans.
Complete legal documents such as Special Incident Reports and verify for accuracy.
Participate in quarterly Continuous Quality Improvement committee meetings.
Maintain a professional environment that is consistent with existing contracts, licensing regulations, and established policies.

Account Manager
January 2007 to January 2008Rakuten － Los Angeles , CA

Managed small to mid-sized commercial accounts.
Marketed, processed, and serviced new and renewal business.
Assisted senior account manager on large-sized accounts by marketing, processing, and servicing new and renewal business.
Maintained knowledge of office methods, procedures, and practices.

Account Associate
January 2002 to January 2007Adyen － Stockholm , ME

Assisted in day to day correspondence between insurance carriers and clients.
Processed endorsements, certificates and evidences of insurance.
Reviewed policies for accuracy of coverages and premiums.
Scanned, faxed, and emailed completed submissions to carriers.

Account Manager/Underwriting Assistant/Administrative Assistant/Receptionist
January 1993 to January 2002Sander A. Kessler & Associates － City , STATE

Performed complex administrative duties.
Organized and managed daily activities to ensure efficient operations.
Evaluated and processed insurance applications.
Verified data for accuracy, completeness and compliance within established procedures.
Rated policies on-line and calculated loss ratios.
Acquired extensive experience on a multi-line phone system.
Successfully resolved customer concerns ensuring returned business.
Scheduled appointments, meetings, calendar of activities, and coordinated travel arrangements.
Experienced in the use and troubleshooting of office equipment including computers, scanners, fax, and copy machines.

Education

BS : Human ServicesCalifornia State UniversityBS in Human Services, Mental Health Track May 2012 California State University, Fullerton 3.8 G.P.A.; Phi Beta Delta Honor Society; Dean's List; Human Services Student Association; Substance Abuse Awareness & Prevention Student Association; Soroptomist Scholarship; Bobbe Browning Scholarship; Facilitated the first annual CSUF Dream-a-thon Event to benefit AB540 Undocumented Students; 12 units in Child/Human Growth & Development including Child Abuse

Certifications

CFS CPR Emergency Response Domestic Violence

Affiliations

Skills

Account Manager, Administrative Assistant, Arrangements, Loans, Multi-line, Multi-line Phone, Multi-line Phone System, Operations, Phone System, Receptionist, Travel Arrangements, Underwriting, Clients, Associate, Correspondence, Mental Health, Contracts, Documentation, Legal Documents, Progress, Accounts By, Commercial Accounts, Marketing, Administrative Support, Coaching, Cpr, Cpr/, Customer Service, Emergency Response, Excel, Microsoft Word, Outlook, Powerpoint, Problem Solving, Retail Sales, Social Services, Team Player, Therapy, Time Management, Training, Word

Resume Overview

School Attended

California State University

Job Titles Held:

Residential Counselor
Account Manager
Account Associate
Account Manager/Underwriting Assistant/Administrative Assistant/Receptionist

Degrees

BS : Human Services

Residential Counselor Resume Example

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