Residential Counselor Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Compassionate Residential Counselor offering hands-on experience implementing recovery methods, assisting with mental and behavioral challenges and supporting resident goals while encouraging responsibility and independence. Motivational and warm professional. Commended for enhancing standards of living by facilitating and executing activities to encourage social interaction among residents. Knowledgeable about security policies, student resources and strategies for building strong and productive relationships with students, staff and colleagues. Positive, upbeat and clear communicator with good interpersonal, multitasking and problem-solving abilities. Proficient in updating logs and filing reports.

  • Issue Resolution
  • Message Delivery
  • Event Chaperoning
  • Team Supervision
  • Student Behavior Observance
  • First Aid and CPR
  • Staff Communication
  • Reporting and Documentation
  • Emergency Response
  • Resident Supervision
  • Relationship Building
  • Active Listening
  • Communication Clarity
  • Verbal and Written Communication
  • Wound Care
  • Group Activities
  • Healthy Habits Promotion
  • Safety Standards and Compliance
  • HIPAA Compliance
  • Progress Documentation
  • Incident Reporting
  • General Housekeeping
  • Dementia Care
  • Dietary Requirements
  • Personal Care Assistance
  • Daily Living Skills Instruction
  • Public Speaking
  • Crisis Prevention Intervention
  • Emotional Support
  • Life Skills Development
  • Developmental Disorders
  • Care Plan Management
  • Individual and Group Therapy
Work History
03/2021 to Current
Residential Counselor Arrow Child And Family Ministries Tyler, TX,
  • Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
  • Cared for residents by assisting in changing bed linens, washing and ironing laundry, cleaning and personal hygiene.
  • Engaged [Type] intervention techniques to deescalate aggressive and hostile behavior of residents.
  • Communicated behavior choices to residents by outlining positive and negative consequences of choices.
  • Attended meetings to develop and implement individually tailored treatment plans to lead residents to successful reintegration into society.
  • Supported residents in coping with emotions and fears through one-on-one sessions.
  • Promoted positive relations between residents and staff.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Solved grievances and complaints by collaborating with residents.
  • Enforced policies and safety standards through building and room rounds.
  • Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
  • Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
11/2019 to 03/2020
Front Desk Hyatt Naples, FL,
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Collected room deposits, fees and payments.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Used internal software to process reservations, check-ins and check-outs.
03/2018 to 11/2019
Barista Wyndham Worldwide Grand Junction, CO,
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Upsold specialty items with beverages, increasing store sales.
  • Complied with standards for merchandising, stocking and storing product.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Trained new employees in groups and in one-on-one scenarios.
  • Completed over successful daily cash audits to correctly balance drawers at end of each shift.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Educated coworkers and customers about new products.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
12/2017 to 02/2018
CNA Connectrn Brookville, OH,
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Cared for residents in assisted living facility and delivered high-quality support to meet all needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Transported patients between rooms and appointments or testing locations.
Expected in 04/2015
: Certified Nursing Assistant
Commonwealth Nursing School - Tewksbury, MA,
Expected in 05/2014
High School Diploma:
Greater Lowell Technical High School - Tyngsboro, MA

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Resume Overview

School Attended
  • Commonwealth Nursing School
  • Greater Lowell Technical High School
Job Titles Held:
  • Residential Counselor
  • Front Desk
  • Barista
  • CNA
  • High School Diploma

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