Passionate, goal and detail-oriented direct care student providing skills to prioritize and multi-task in any slow or fast-paced working environment. Excellent reasoning and leadership skills. Quickly and effectively understands, documents and resolves concerns or complaints, driving satisfaction while meeting demanding objectives.
Experience
03/2020 to Current
Home Health Aide/Residential Relief CounselorJbs Usa – Dalhart, TX,
Helped residents living with mental health and disability conditions with their everyday personal needs such as bathing, assistance eating meals, and personal hygiene.
Planned and prepared nutritious meals and snacks to meet special client diets such as as diabetic, low sodium and high protein.
Worked with supervisory medical staff to review cases and improve care.
Performed housekeeping duties such as, washing dishes & making beds, sweep/mop floors and sanitizing surfaces.
Engaged clients in physical and mental activities to sustain quality of life.
Stayed overnight at residence when necessary to monitor clients while sleep.
Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Conducted client interviews and all client intake services.
Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions.
Maintained thorough case history records and wrote detailed reports.
07/2019 to 03/2020
Cashier/Loss Prevention OfficerRogers Memorial Hospital – Hinsdale, IL,
Operated cash register, collected payments and provided accurate change.
Surveilled and patrolled among patrons and customers to keep abreast of emergent security situations.
Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
Worked with local and federal law enforcement agents to apprehend suspicious individuals.
Enforced security regulations and escorted non-compliant individuals to private areas for processing.
Liaised with mall security teams to alert force to suspicious shoppers or locate perpetrators which succeeded in leaving store with stolen merchandise.
Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.
02/2017 to 06/2019
Customer Service RepresentativeWhole Foods Market – City, STATE,
Managed service desk and seating area while displaying exceptional phone etiquette.
Interacted with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Trained 10 new employees each month in procedures and policies in order to maximize team performance.
Promoted facility security by monitoring customer behaviors and following protocols to protect individuals and assets.
Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
05/2016 to 02/2017
ReceptionistThe Tierney Learning Center – City, STATE,
Answered 50+ inbound calls per day and directed to designated individuals or departments.
Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Greeted visitors, assessed needs and directed to appropriate personnel.
Sorted incoming packages and mail, directing to correct personnel each day.
Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Skills
Organization
Project planning
Supervision
Accounting
Conflict resolution
Computer skills
Customer service
Emergency response training
Behavioral therapy
Compassionate client care
Care plan management
Client safety and first aid
Security monitoring
Training and mentoring
Client documentation
Education and Training
Expected in 06/2019
High School Diploma: Techboston Academy - Boston, MA GPA:
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