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Residential Counselor Resume Example

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RESIDENTIAL COUNSELOR
Summary

Passionate, goal and detail-oriented direct care student providing skills to prioritize and multi-task in any slow or fast-paced working environment. Excellent reasoning and leadership skills. Quickly and effectively understands, documents and resolves concerns or complaints, driving satisfaction while meeting demanding objectives.

Experience
Home Health Aide/Residential Relief CounselorCompany Name | City, State | March 2020 - Current
  • Helped residents living with mental health and disability conditions with their everyday personal needs such as bathing, assistance eating meals, and personal hygiene.
  • Planned and prepared nutritious meals and snacks to meet special client diets such as as diabetic, low sodium and high protein.
  • Worked with supervisory medical staff to review cases and improve care.
  • Performed housekeeping duties such as, washing dishes & making beds, sweep/mop floors and sanitizing surfaces.
  • Engaged clients in physical and mental activities to sustain quality of life.
  • Stayed overnight at residence when necessary to monitor clients while sleep.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Conducted client interviews and all client intake services.
  • Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions.
  • Maintained thorough case history records and wrote detailed reports.
Cashier/Loss Prevention OfficerCompany Name | City, State | July 2019 - March 2020
  • Operated cash register, collected payments and provided accurate change.
  • Surveilled and patrolled among patrons and customers to keep abreast of emergent security situations.
  • Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Worked with local and federal law enforcement agents to apprehend suspicious individuals.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Liaised with mall security teams to alert force to suspicious shoppers or locate perpetrators which succeeded in leaving store with stolen merchandise.
  • Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.
Customer Service RepresentativeCompany Name | City, State | February 2017 - June 2019
  • Managed service desk and seating area while displaying exceptional phone etiquette.
  • Interacted with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Trained 10 new employees each month in procedures and policies in order to maximize team performance.
  • Promoted facility security by monitoring customer behaviors and following protocols to protect individuals and assets.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
ReceptionistCompany Name | City, State | May 2016 - February 2017
  • Answered 50+ inbound calls per day and directed to designated individuals or departments.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Sorted incoming packages and mail, directing to correct personnel each day.
  • Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Skills
  • Organization
  • Project planning
  • Supervision
  • Accounting
  • Conflict resolution
  • Computer skills
  • Customer service
  • Emergency response training
  • Behavioral therapy
  • Compassionate client care
  • Care plan management
  • Client safety and first aid
  • Security monitoring
  • Training and mentoring
  • Client documentation
Education and Training
High School DiplomaTechboston Academy, City, StateJune 2019
Courses

Intellectual Disability Training

2019

First Aid/CPR

2020

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Resume Strength
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Resume Overview

School Attended

  • Techboston Academy

Job Titles Held:

  • Home Health Aide/Residential Relief Counselor
  • Cashier/Loss Prevention Officer
  • Customer Service Representative
  • Receptionist

Degrees

  • High School Diploma

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