residential counselor resume example with 5+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Versatile Operations Assistant proficient in documentation, expense tracking and recordkeeping. Successful at managing everything from maintenance to financial needs. Experienced with overseeing multiple projects simultaneously.

  • Relationship building
  • Multi-tasking strength
  • Team collaboration
  • Data entry
  • Organization
  • Training and presentations
  • Microsoft proficiency
  • Expert in Excell
  • Documentation and record keeping
  • Conflict Resolution
  • Case Management
  • Case Documentation
  • Risk Assessment
  • Detailed Records and Reporting
  • CPR, First Aid, AED
  • Referrals and Networking
  • Emergency Response Training
  • HIPAA Requirements
  • Physical Rehabilitation
  • Work Planning and Prioritization
  • Managing Assets
  • Policy and Procedure Adherence
  • Clinical Development and Operations
  • Inventory Management
  • Shipping and Receiving
  • Document Management
  • Inventory Purchasing
  • Customer Support
  • Ordering and Stocking Supplies
  • Subpoena Preparation
  • OSHA Standards
  • Monthly Closings
  • Client Meetings
  • Bookkeeping
  • Recordkeeping
Work History
04/2020 to Current Housing Specialist/Operations Assistant Chimes | , , Seattle, WA
  • Developed rapport to create safe and trusting environment for care.
  • Performed several administrative duties, including room transfers, incident reports and maintenance requests.
  • Attended, participated and contributed to monthly staff meetings addressing resident needs.
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
  • Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
  • Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
  • Collaborated with various agencies and service providers to facilitate care coordination and information sharing.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
  • Conducted daily welfare checks and coordinated with facility staff to meet all resident needs.
  • Solved grievances and complaints by collaborating with residents.
  • Explained rental and housing regulations to clients and helped each discover best options for housing.
  • Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Conducted home and apartment inspections to identify safety issues and needed repairs.
  • Maintained database of housing resources, landlords and management companies.
  • Assisted operations manager with planning of routine operations and special projects.
  • Assisted with facility scheduling and customer service.
  • Managed and maintained file system covering expenses, reports and support documentation.
  • Prepared and proofread reports detailing operations activities.
  • Gathered, organized and modeled data to assist management in making key decisions.
06/2022 to 08/2022 Project Assistant/Cleaning Support Specialist Fred Meyer | , , Seattle , Washington
  • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Communicated repair needs to maintenance staff.
11/2017 to 10/2022 Sales Associate E- Commerce Cantabury House | , , Federal Way, WA
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Maintained organized, presentable merchandise to drive continuous sales
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Tracked stock using company inventory management software
  • Maintained records related to sales, returns and inventory availability
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
  • Managed over 30 incoming calls per day from customers,and answer emails from the district offices
Expected in 07/2017 to to CNA/NCA Certification | Nursing Assistance Divine CNA Traning School, Federal Way, WA GPA:
Expected in 07/2017 to to Restorative Care Certified | Nursing Assistance Divine CNA Traning School, Federal Way, GPA:
Expected in 06/2012 to to High School Diploma | Decatur High School, Federal Way, WA GPA:
  • Member of Drumline,FBLA,Hip Hop Styles Club,DECA
  • Recipient of College bound Scholarship
  • Heart Saver/AED Certification
  • First Aid Certification
  • Certified Nurses Aide
  • CPR certified through American Heart Association
  • OSHA Certified
  • Bloodborne Pathogens Certified
  • Restorative Care Certified
  • Biohazard cleaning Certified
  • Medical Cleaning Certified

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Resume Overview

School Attended

  • Divine CNA Traning School
  • Divine CNA Traning School
  • Decatur High School

Job Titles Held:

  • Housing Specialist/Operations Assistant
  • Project Assistant/Cleaning Support Specialist
  • Sales Associate E- Commerce


  • CNA/NCA Certification
  • Restorative Care Certified
  • High School Diploma

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