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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.

Resident Assistant with experience in leadership and administrative duties. Committed to helping residents grow and feel empowered. Proficient in professional speaking, problem-solving, event planning and mediation. Positive attitude, excellent behavior and the perfect role model for campus residents.

Familiar with following security standards, advocating for student resources and utilizing relationship-focused approaches to maximize satisfaction. Personable, amiable and open communication style paired with excellent interpersonal, critical thinking and problem-solving skills. Accurately and efficiently updates logs and reports.

Skills
  • Mediation
  • CPR certified
  • Policy reinforcement
  • Effective planning
  • Collaborator
  • Assertive
  • Ethical standards
  • Ability to advise
  • Problem-solver
  • Customer service
  • Supervision
  • Operational improvement
  • Planning and coordination
  • Problem resolution
  • Team building
  • Administrative support
  • Communications
  • Process improvement
  • Relationship development
Experience
01/2020 to Current
Residential Counselor Capital District Ymca Glenville, NY,
  • Interfaced with residents to address and resolve complaints or grievances.
  • Led campus tours, new resident orientation and ongoing educational sessions.
  • Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Developed and deepened relationships with residents and fellow staff.
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Completed daily resident welfare checks and coordinated with facility staff to meet all resident needs.
  • Improved patient outlook and daily living through compassionate care.
  • Monitored and reported clients' progress.
  • Served as positive role model for diverse group of individuals.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Administered necessary medications as directed by care plan.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Maintained student safety by verifying all campus rules are followed.
  • Advised peers on personal, career and academic worries.
  • Participated in meetings and training, including person and group development.
  • Assisted with resolving student conflicts and disputes.
  • Managed administrative tasks, including maintenance requests, room change process and incident reports.
04/2017 to 08/2019
Security Guard All Pro Security Santa Clara, UT,
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Triaged problems quickly and provided precise and clear information while working under minimum supervision.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Monitored and authorized entrance and departure of employees, visitors and other persons.
  • Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
08/2016 to 08/2019
Security National Church Residences Columbus, OH,
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
  • Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations.
  • Monitored and authorized entrance and departure of employees, visitors and other persons.
  • Delivered medical aid to individuals in distress to prevent deterioration prior to arrival of paramedics.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Oversaw premises to identify security risks to promote employee and visitor safety.
  • Investigated alarms and disturbances to maintain safety.
  • Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
  • Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
  • Surveilled all areas within facility to identify suspicious behavior.
  • Responded to emergency situations quickly to minimize risk and injury.
Education and Training
Expected in 2011
Bachelor of Science: Health Science
Lincoln University - Lincoln University, PA
GPA:

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Resume Overview

School Attended

  • Lincoln University

Job Titles Held:

  • Residential Counselor
  • Security Guard
  • Security

Degrees

  • Bachelor of Science

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