LiveCareer-Resume

residential counselor resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Flexible hard worker ready to learn and contribute to team success.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • Planning
  • Flexible
  • Problem resolution
  • Project planning
  • Customer service
  • Work ethic
  • Microsoft Office
  • Conflict resolution
  • Leadership
  • Decision-making
  • Organizational skills
  • Active listening
  • Team building
  • PPE use
Experience
Residential Counselor, 06/2019 - 12/2021
Prairiecare Rochester, MN,
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Developed and deepened relationships with residents and fellow staff.
  • Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
  • Interfaced with residents to address and resolve complaints or grievances.
  • Counseled residents at retirement community and assisted living facility, liaising between residents and community programs and organization.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
Direct Support Professional, 06/2015 - 06/2019
Trinity Health Corporation Germantown, MD,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Transported clients to doctor's appointments and errands.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Helped patients adjust to hospital routines and thrive in structured environments.
  • Improved patient outlook and daily living through compassionate care.
  • Served meals and assisted immobile or disabled individuals with eating.
  • Monitored health and well-being of clients and reported significant health changes.
  • Checked mail, shopped for groceries and handled bill payments.
  • Cared for wounds by changing bandages, dressings and binders to promote healing.
  • Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
  • Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
  • Liaised between doctors and patients about care plans, progress and changing health conditions.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Followed care plan and directions to administer medications.
  • Educated families and patients on potential plans for care.
Host, 08/2011 - 06/2015
Uno Pizzeria & Grill Bellingham, MA,
  • Answered telephone to provide dining information and take reservations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Notified server after seating parties in section to facilitate prompt service.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Communicated with servers about new tables, changes in food availability and customer comments.
Customer Service Representative, 06/2011 - 06/2015
Eaton Corporation Athens, GA,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Made outbound calls to obtain account information.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Developed strong customer relationships to encourage repeat business.
Education and Training
Nursing Assistant : Nursing Assistance, Expected in 05/2014
-
Nursing Assistant - Philadelphia, PA
GPA:
Status -
High School Diploma: , Expected in 05/2011
-
George Washington High School - Philadelphia, PA
GPA:
Status -
Associate of Applied Science: Social Psychology, Expected in
-
Bucks County Community College - Newtown, PA
GPA:
Status -

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Resume Overview

School Attended

  • Nursing Assistant
  • George Washington High School
  • Bucks County Community College

Job Titles Held:

  • Residential Counselor
  • Direct Support Professional
  • Host
  • Customer Service Representative

Degrees

  • Nursing Assistant
  • High School Diploma
  • Associate of Applied Science

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